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Review of the Melton Building Society, Savings:

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Shambolic Online Saving Application process

After 17 days unable to open an online saving account. Give phone calls, seven postal letters, two in branch visits. Last letter received had incorrect reference numbers on it, identified yet another step to be done and another letter rejected an original document requesting it to be supplied again. Nothing in the interaction with the BS gives me any confidence they have any quality, financial controls or empathy towards a customer. Reviewed on: 23rd March 2024

Reply from Melton Building Society We're sorry to hear of the difficulty you have experienced. We would like to hear more about your experience so we can try and be better next time. If you can send us more information and your details to [email protected] we can look into what’s happened and support you where we can. Many thanks, Josh. Response date: 25th March 2024

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