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Chris OH

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Review of the Policy in Practice, Better Off Calculator:

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Praise for the Better Off Calculator

he Policy in Practice Better Off Calculator has proved to be a valuable and reliable tool in supporting our work to maximise residents’ incomes and provide consistent, informed welfare advice. From a local authority perspective, the calculator supports officers to quickly and accurately assess benefit entitlement, model changes in circumstances and identify unclaimed support, enabling earlier and more effective intervention. The tool is particularly helpful in providing a clear, structured overview of a household’s financial position, supporting informed decision‑making across a range of functions including benefits advice, discretionary support, homelessness prevention and wider financial resilience work. Its ability to model different scenarios helps officers explain the impact of changes in work, income or household circumstances in a way that is transparent and easy to communicate. Importantly, the Better Off Calculator promotes a consistent and fair approach, reducing reliance on manual calculations and individual interpretation. This improves confidence in decision‑making and helps ensure residents receive accurate, up‑to‑date advice aligned with current policy. The calculator also supports efficient working practices, saving officer time while improving the quality of engagement with residents. Overall, the Better Off Calculator is a well‑designed, practical tool that supports local authorities to deliver effective income maximisation, improve customer outcomes and strengthen preventative approaches to financial hardship. 2. Resident perspective – plain English, positive but realistic Resident Experience – Better Off Calculator From a resident’s point of view, the Better Off Calculator is easy to use and helps make a complex benefits system clearer. By asking straightforward questions, it helps residents understand what financial support they may be entitled to and how changes in their circumstances could affect their income. Residents value being able to see the information clearly laid out, including where they may be missing out on support. The calculator helps people feel more informed and confident when discussing their options with council officers or support services, rather than feeling unsure or overwhelmed. The ability to look at “what if” scenarios is particularly helpful, as it allows residents to understand the impact of moving into work, changing hours or dealing with short‑term financial difficulties. This supports better decision‑making and helps residents plan next steps with greater clarity. Overall, the Better Off Calculator provides residents with accessible, understandable information that supports informed choices and helps them feel more in control of their financial situation. Reviewed on: 7th April 2026

Review of the Policy in Practice, Better Off Calculator:

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Real and tangible support for staff and residents

As a Benefit Service in a London borough, this tool is so useful to support residents who are struggling to make ends, especially during this difficult cost of living crisis. It helps residents to maximizing their income through Benefit Take up. The prediction of following month's UC award helps residents to budget and used in partnership with the budgeting tool, enables residents to see where savings can be made to their non-essential outgoings. The tips for using the calculator are helpful for both professionals and residents and the modelling function is so helpful when advising residents of the impact of a change in their circumstances Reviewed on: 2nd April 2024

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