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Review of the Newbury Building Society, Mortgages:

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Personal service despite a slight hitch!

Most of our dealings with Newbury Building Society about our remortgage were dealt with by our broker. We did have direct contact with one of Newbury's underwriters, Sezanne Brear. She was extremely helpful. However, earlier in the process there was an unfortunate hold up when, it appears, the valuer appointed by Newbury to check our house took nearly two weeks to return his report. As a consequence, our completion date was delayed, adding to our costs. Reviewed on: 10th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Chris, we do appreciate it. We will share your comments with Sezanne, who will be pleased to read them. We will also look into the Valuer delay, apologies for the hitch and thanks for bringing it to our attention. Response date: 11th April 2024

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