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Matt Candle

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Review of the Churchill Insurance, Car insurance:

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7 months and counting and still no closure on accident claim

I was involved in an incident whereby a van carrying a trailer had knocked into the side of my car, causing damage to the side of the vehicle. Unfortunately there were no independent witnesses so understandably, Churchill advisers had advised me to access a 50:50 liability split which I begrudgingly accepted (other driver did not accept liability). Fast forward 7 months from the incident, there has still been no closure despite 7 months of chasing up Churchill to chase up the other parties representatives. Churchill have had no pro activity in this case, and any progress made has been as a result of myself chasing Churchill. Each time I connect through with them, they tell me it's because they've been 'very busy' which explains why no one has made progress with the settlement. Disappointing, I hope no one else receives this type of service. I for one will not been tempted by their low prices again, its worth paying a little bit extra for better customer care. Reviewed on: 19th October 2016

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