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Camila Correa

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Review of the Pockit, Account:

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They stole 400 pounds

I still have not received my 400 pounds my husband transferred almost two weeks ago. At last I could get in touch with them after 11 days of calling and e-mailing them, but now they keep asking for documents and making excuses. First they asked for my passport, utility bill and screenshot of the transfer from my husband's account, plus an explanation on why he was transferring the money. I sent everything. Then, they said they could not accept my "Welcome to Thames Water" as a bill (which has been accepted EVERYWHERE, including NHS and HSBC), so I sent them a Council Tax Bill which I had luckily received yesterday. But then, they said they could not accept a scan, they needed a photo. So I sent the photo. And now they say they need the photo of the original bank recepit of the transfer, not the screenshot of my husband's account, which is a document we don't have because it doesn't exist! It's sounding like a joke and a fraud by now... Reviewed on: 26th October 2016

Review of the Pockit, Account:

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Extremely awful customer service

My bank transfer has not cleared in a week and they won't answer the phone or emails. I am extremely worried, it was £400 my husband had transferred so I could have cash for the next few months for groceries, transport and everything. We are both students, it's A LOT of money... Reviewed on: 23rd October 2016

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