Jodie J's community profile page

Write a review

Go to business site

Viewing profile for,

Jodie J

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Tembo Money, Lifetime ISA:

View on product page

Mixed customer service - but, overall, a lot to praise

I have found the customer service to be mixed - sometimes outstanding (e.g. a technical expert replying promptly to an issue with the app), sometimes very poor (e.g. being given inaccurate information which affected my financial choices, taking months to respond to complaints). I have noticed inaccurate information being given in webinars. However, the majority of staff seem to be expert and very personable, helpful and genuine. Reviewed on: 3rd February 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.