Marcelo Eler's community profile page

Write a review

Viewing profile for,

Marcelo Eler

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Pockit, Account:

View on product page

I've loaded 300 pounds into my wife's pockit card but it hasn't arrived after 20 days

I had a awful first experience with pockit when they refused to load money into my wife's pockit card since she could not provide proof of address when she first asked for a card. After a while they gave me my money back. As soon as my wife and I received our first utility bill whe could provide proof of address and we thought we would be able to use pockit regularly this time. Well, I sent 300 pounds to my wife's pockit card on October 6th (20 days ago) and it has never been loaded to my wife's card. And they have never contacted us to say that there is something wrong, or to request another document, or even to say they would be sending me my money back. So, my question is: where is my money? I'd like to see it loaded to my wife's pockit card or back to my bank account plus interest since pockit.com is holding my money for 20 days now. I have been reading several reviews and it seems they have been doing the same to several customers. Something has to change. This is not fair. Reviewed on: 25th October 2016

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.