I have tried for 10 days to just get an appointment for fridge freezer, not functioning, so 10 calls, 4 formal email complaints and 1.5 hours on live chat and still not even got a date for engineer to come....none of their phone numbers put you through to a human, all working from home since Covid, so essentially the company collects your premiums and done absolutely nothing. I have 11 plans costing me over £1,500 pa and have been a client for 15 years but i am now cancelling all of the plans - absolute disgrace and will be continuing this formal complaint with Ombudsman as this company is now criminal in nature
Reviewed on: 14th April 2024
