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Review of the Domestic and General, Warranty:

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The worst insurance policy for appliances.

Absolutely terrible company. I had three visits from their repair agents over a month to deal with a leak in a fridge freezer and, far from fixing it, I actually think they made it worst, as afterwards I noticed pipework was suddenly protruding from the back . On the third visit the agent said it was now a write off and under the insurance policy, it would be replaced, and that I should wait until I was contacted by d&g. Off course, they didn't contact me and after logging on to my account I noticed the plan had actually been cancelled, without myself being informed. I called them to find out what was going on and they told me under the policy guidelines, they were not obligated to replace the unit and the plan was to be automatically cancelled. This was completely contrary to what I was told. A complete and frustrating waste of time, effort and money. Reviewed on: 22nd April 2024

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