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Review of the Lloyds Bank, Platinum Credit Card:

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worst credit card I've ever had, but customer service is ok

I received a statement, cleared the balance and a few days later called to close my account. The balance was confirmed as cleared and the account closed. Nearly two months later I received a text and a letter by post saying I had missed a payment and a default charge was being added to my account. Having never had to pay anything further once a balance has been cleared on the last 8 credit cards I have had, I was surprised but understood that the amount was for interest on the days between the statement was issued and the payment made. What I didn't understand was how I could be contacted by text and post to inform me of an arrear, but not sent the actual statement telling me I owed a further payment. Or how my account was showing £0, enabling me to close the account in the first place, if there was an outstanding balance due. I called customer services and they insisted the statement was sent out to me. I insisted that it wasn't and there was no reason for me not to pay a £21 bill having just cleared a £7500 balance. They waived the late payment fee which I appreciated, but I am now preparing to have to deal with them again if this shows up on my credit report, which I really hope it doesn't. Reviewed on: 29th October 2016

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