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KS

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Review of the Melton Building Society, Savings:

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Always appreciate a society that opens products to all

I posted off my application on Friday 13th September as I’m 100+ miles from a branch and received my passbook today, 24th. Impressive turnaround from a small society, albeit I felt the communication could have been a little better. I received my User ID and a verification code on the 20th, which led me to be a little concerned that the passbook may have gone missing in the post. Perhaps add a note to one of these saying that the passbook will follow once funds are received/cheque has cleared. Reviewed on: 24th September 2024

Reply from Melton Building Society Great feedback, thank you KS! Response date: 25th September 2024

Review of the Saffron Building Society, Savings:

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Regular Saver ISA - thank you!

I wanted to open a Regular Saver ISA and Saffron’s recent offering suited me perfectly, being unable to get to a branch. Offerings from some competitors are not available to those of us who cannot get to a branch and Saffron should be praised for being inclusive in this way. The product appeared on the website on the first day of the new tax year, which being a Saturday was unexpected, but impressive. I filled in the application form that day and had someone pop it into the post box on the Monday, and the account appeared in the app on the Thursday. Very impressive service as it is naturally expected that ISA Managers are busier at this time of year. Received my passbook (a surprise, as this wasn’t mentioned on the website to my knowledge) on the Saturday, so I had everything within a week of the tax year starting. Have already recommended to another person but sadly couldn’t do a second as not being able to pay in by debit card is a dealbreaker for them as they do not want online banking for their current account. Reviewed on: 26th April 2024

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