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Review of the row.co.uk, Appliance Insurance:

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Beware of the T&C's! Corrupt company

This is a company which takes your monthly premiums & when you make a claim, treats you like a criminal. Including rude customer service advisors both by phone & email, losing your documents proving purchase ownership etc when you have already provided them. The worst is their T&C's which require high excess payments for a claim to have an appliance just repaired, not replaced! It's not financially viable or in a customer's interest to pay a premium plus a high excess charge, £75, for a repair- when one could keep savings aside & call out an engineer for less or even replace an appliance for less when taking into account 1-2 years of monthly premiums.! Awful company & I'm in the process of cancelling all my 4 appliances with them & moving to another company. Take note this company's T&C's are Not transparent & avoid! Reviewed on: 24th September 2018

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