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Angie

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Review of the Newbury Building Society, Savings:

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Taking out a Fixed term savings bond takes time

I wanted to take out a Fixed term savings bond. I was surprised that the counter assistance was not able to do this for me. Instead the Manager came forward to ask some questions regarding my identity, although I have been a customer for many years. I have 2 other savings account held for many years I found this quite time consuming. Eventually I passed all back office checks. Apologies were given for time taken and Manger was very polite. Reviewed on: 22nd May 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd May 2024

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