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Stacey J

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Review of the Zempler Bank (formerly Cashplus), Credit Card:

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Zempler Bank to Win the British Bank Awards 2025

I recently had the pleasure of interacting with Zempler Bank, and I can confidently say that their customer service is nothing short of exceptional. From the moment I reached out, I was met with kindness, professionalism, and a genuine desire to help. The team at Zempler went above and beyond to ensure that my banking experience was smooth and stress-free, offering personalized solutions that perfectly addressed my needs. What truly sets Zempler Bank apart is the warmth and support they offer. Every representative I spoke with took the time to understand my concerns and worked tirelessly to resolve any issues, always keeping me informed and comfortable throughout the process. It’s rare to find a bank that values customer relationships as much as they do, and it’s clear they put people first. With their top-notch service, unwavering dedication, and consistent excellence, Zempler Bank is more than deserving of the British Bank Awards 2025. Their commitment to providing an outstanding customer experience is truly unmatched, and I have no doubt they will continue to set the bar for what a modern, customer-first bank should be. Highly recommended! Reviewed on: 13th March 2025

Review of the Zable, Credit Card:

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Zable deserve the win.. and here is why

I cannot express how much or why Zable deserves to win, as Zable were life savers for me. I had tried for years to get a credit card and I was constantly turned down, even when my credit score has been absolutely fine. But who was it that actually gave me the option for a credit card..? Zable! I am forever greatful for them helping me the last few months. If I take you back in time to 2023, I had called off my engagement, left my family home, I had then been signed off sick from work due to emotional stress for at least 6 weeks and I thought the world was ending, and it felt like it when my employer then cut my sick pay down to £300 a month, and when you are used to earning £2,000 a month it hit me really hard! So when I had reached a low point and unknowing of how I was to stretch £300 for a whole month I remembered I had my zable card. I cannot express the relief I had when I remembered it. Knowing that I had this made me feel like a weight off my shoulders, I actually cried with relief! there was a light at the end of the tunnel and it was in the form of Zable. I was able to buy food, put petrol in my car for Drs appointments, I was able to feed my dog. Zable deserve to win as they essentially saved my life at a really tough time and I can't thank them enough. I will always be thankful for them helping me, the team have shown me compassion and support, and I cannot fault the service or app at all, they haven't asked for ridiculous amounts of payments back (again, another weight off my shoulders). I can honestly say my friends & family helped me through a rough time but I can hand on heart say that Zable done the same too, keep being you, never change, you are all rock stars!! even if you dont win, you'll be a winner to me!! Reviewed on: 29th May 2024

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