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Review of the Melton Building Society, Savings:

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Awful communication/ customer service & time management

Wouldn’t recommend Melton building society for a mortgage to anyone. Communication is nil!, never phone/email when they tell you they’re going to. Time management is awful ( even colleagues at work have commented on how long some things have taken to process)!!! 48 hours to process 3 words on an email???? & 5 days for the valuation to be reviewed ( my colleague had a valuation the same day and received the report back that afternoon. Reviewed on: 16th November 2018

Reply from Melton Building Society We are sorry to note your feedback. We take such comments seriously and would welcome the opportunity to discuss your comments further. Please contact Neil Page - Head of Lending Operations on 01664 414008. Response date: 23rd November 2018

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