Ramsdens Reviews

  Ratings based on 14 reviews       Last review 2 months ago    

Ramsdens has over 120 branches throughout Northern England, Scotland and Wales and is the largest Independent Pawnbroker in the UK. Smart Money People is the place for Ramsdens reviews. Read and write reviews to help increase trust and transparency in...

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Ramsdens has over 120 branches throughout Northern England, Scotland and Wales and is the largest Independent Pawnbroker in the UK. Smart Money People is the place for Ramsdens reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Average

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Ramsdens Review Insight

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Customer Service

71% of feedback is Product related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: App

Ramsdens Products 14

Pawnbrokers

Ripped me off

Found an item of gold in the street and took it to police lost and found. After the requisite number of days had passed I enquired if it had been claimed....The answer was no, so I exercised my right to... Read more

Found an item of gold in the street and took it to police lost and found. After the requisite number of days had passed I enquired if it had been claimed....The answer was no, so I exercised my right to ownership.
Took it to Ramsdens to cash it in as scrap. Employee asked me what I wanted to do with it....I explained I wanted to sell for scrap value. She weighed it and offered an amount "Would xx amount be ok?" Seemed to be an offer presented in quite an odd way.
"If that's what the item's worth at scrap value then yes, ok?"
Takes the money, but I noted the reading on the weighing scale as it seemed a bit low compared to what I had expected.
Got home and researched the gold prices......
The cheeky sods had actually paid one third of the actual value! One third of the scrap price as stated on their own advertising!
Didn't go back though, as I had (foolishly) accepted the offer and done the deal..... BUT...... it left a bad taste in my mouth.
They could have been fair and offered the market value as advertised by themselves, but they chose to rip me off.
I will never ever deal with this company again, and I would advise anyone else to avoid!

Reviewed on 24th October 2020
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Mug
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Pawnbrokers

Do not look after your previous jewellery!!!

Please be warned about this company if thinking of pawning your precious jewellery items with them. They do not look after it, it is bunged into a plastic bag and dropped, knocked about and will very likely get damaged. I pawned with them many times... Read more

Please be warned about this company if thinking of pawning your precious jewellery items with them. They do not look after it, it is bunged into a plastic bag and dropped, knocked about and will very likely get damaged. I pawned with them many times due to hardship and have had damaged, bent items returned to me, final straw was a diamond came out of one of my rings, it was in the shop assistant's hand, could've got lost!! Also a platinum ring, very very expensive, was scratched as though it had been worn for years, it had never been worn - well, not by me!! Disgusted with this company, they take no responsibility for anything either, if you complain, they always have some excuse 'must have been like this already' etc. Please beware of entrusting this place with your gorgeous expensive jewellery, the interest alone is massive and should be a guarantee of safety, it's not, they don't care and their customer service is nil!

Reviewed on 3rd July 2020
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isobel malik
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Pawnbrokers

Terrible company with poor morals.

Awful place, avoid at all costs. Very low price paid for gold and the staff seem to not have a clue about the stock they sell.... Read more

Awful place, avoid at all costs. Very low price paid for gold and the staff seem to not have a clue about the stock they sell.
Was told we only buy "decent watches" when they were offered a very high end brand and pay £5 a gram for gold when others pay double that.
Do not go there you will be disappointed.

Reviewed on 22nd December 2019
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Travel Money

Disgusting

Ordered travel money online to pick up in the cumbernauld branch yesterday. I provided my passport email reference And my bank card. I used the security of my old card which was snapped and because my expiry date didn't match the new card I wasn't... Read more

Ordered travel money online to pick up in the cumbernauld branch yesterday. I provided my passport email reference And my bank card. I used the security of my old card which was snapped and because my expiry date didn't match the new card I wasn't getting my money unless head office said so.. REGARDLESS it was the same card number that I used to pay. The girl wasn't the greatest to deal with.

Reviewed on 1st June 2019
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Victoria Bisset
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Pawnbrokers

Con merchants

No wonder they are successful they are modern day dick Turpin they offer as little as they can get away with for scrap gold or silver they should be closed down offered a women in front of me £6 a gram should have been £480 offered her half of that my ... Read more

No wonder they are successful they are modern day dick Turpin they offer as little as they can get away with for scrap gold or silver they should be closed down offered a women in front of me £6 a gram should have been £480 offered her half of that my turn offered me £13.50p for 92 grams of scrap silver the only to get right price is to consult bosses but they staff are told to offer as little as possible and I can prove it do not touch this firm and make them even richer

Reviewed on 17th April 2019
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Reg annal
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Travel Money

TOP RATES

I have used Ramsdens in Kirkcaldy for years and have never had any problems. The staff are always polite and helpful and I have never had to leave a phone number. If I do not have cash on me ,I take my passport as identification. Usually have the... Read more

I have used Ramsdens in Kirkcaldy for years and have never had any problems. The staff are always polite and helpful and I have never had to leave a phone number. If I do not have cash on me ,I take my passport as identification. Usually have the best rates locally too.

Reviewed on 6th April 2019
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Catherine Paton Thomson
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Pawnbrokers

DISHONEST

I took a 22k gold necklace to the G77 branch to sell. It weighed 10 grams. I was offered £80 for it. When I declined they increased it to £120, which I declined. I knew that the market value for scrap 22k gold was approx £27 per gram. They ac... Read more

I took a 22k gold necklace to the G77 branch to sell. It weighed 10 grams. I was offered £80 for it. When I declined they increased it to £120, which I declined. I knew that the market value for scrap 22k gold was approx £27 per gram. They acknowledged that it was 22k and told me the price was £9 per gram. Oviously lies and I see that they obviously deceive many customers and should be reported!

Reviewed on 18th October 2018
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NATALIE COHEN
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Pawnbrokers

Great service

Weighted in old gold jewellery at byker Ramsdens, the 2 young ladies were so helpful.

Reviewed on 16th September 2018
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Lynda
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Travel Money

Scammers offering Peanuts

I took a 9 carat necklace with a 4 carat emerald on. They didn’t even look at the stone and offered £19.86 which is a fraction of its value. I walked out with the necklace and emerald. Do not pawn here. Sell on eBay you’ll get far far more

Reviewed on 28th April 2018
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Samantha Dawson
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Pawnbrokers

Take your gold elsewhere to sell

I took some gold jewellery into Ramsdens Pawnbrokers in Clydebank to sell. One item was 18ct gold and weighed 14g, the other item 9ct gold and weighed 6g, (both fully hallmarked) was offered £100, when I refused she then offered £150, then £200 in a ma... Read more

I took some gold jewellery into Ramsdens Pawnbrokers in Clydebank to sell. One item was 18ct gold and weighed 14g, the other item 9ct gold and weighed 6g, (both fully hallmarked) was offered £100, when I refused she then offered £150, then £200 in a matter of seconds! I took my items away, later for insurance purposed I had one of the items valued, it valued at £2500. I realise this is what it would cost you to replace the item new but what a difference - £100 I was first offered!!!

Reviewed on 6th March 2018
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Catriona McTear
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Travel Money

Manageress phew what a joke

I have been served before in Bathgate Ramsdens with a lovely lady called Elaine who was so helpful chatty and explained a lot about there services that I never knew, I went back with a friend after telling her how good they were , I still can’t b... Read more

I have been served before in Bathgate Ramsdens with a lovely lady called Elaine who was so helpful chatty and explained a lot about there services that I never knew, I went back with a friend after telling her how good they were , I still can’t believe how that horrible woman spoke to us , when I called shop to complain SHE IS MANAGERESS so sorry but I will not be back , be prepared to be screamed at by a person who quite clearly does not want our business,,,, such a shame

Reviewed on 23rd February 2018
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Travel Money

Poor service

I bought currency in December from the Musselburgh branch and they matched the onlin and coyld have been any nicer. However, I went in a few weeks ago to be told they had changed their policy but not only had they changed their policy but the chap I... Read more

I bought currency in December from the Musselburgh branch and they matched the onlin and coyld have been any nicer. However, I went in a few weeks ago to be told they had changed their policy but not only had they changed their policy but the chap I dealt with was rude in his manner. I then sent ramsdens an email to complain and they just ignored it. I have bought currency since but went elsewhere and even though ramsdens had a better rate , I couldn't bring myself to give them further business. It's such a pity as I used cheque centre for a number of years buying currency 4 /5 times a year.

Reviewed on 1st April 2017
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Helen Brown
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Travel Money

Not impressed

I went in to Ramsdens Dunfermline today to get some Euros as rates fair considering the drop since Brexit.I did'nt need much as going A.I. on holiday. I swear they would have asked how much I weighed at birth if I did'nt stop the young person at the... Read more

I went in to Ramsdens Dunfermline today to get some Euros as rates fair considering the drop since Brexit.I did'nt need much as going A.I. on holiday. I swear they would have asked how much I weighed at birth if I did'nt stop the young person at the desk. They wanted a lot of personal details including my mobile number. I asked why so much required - Company policy I was told. I stopped at mobile number as I was not impressed, the young woman was smug to say the least. I will not use again. Went the post office and had a rate a few cents less but no problems at all.

Reviewed on 2nd September 2016
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Christine Burrows
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Travel Money

Excellent exhange rate and great customer service

The Ramsdens currency service is brilliant. Their exchange rates always seem to be the best.

Reviewed on 3rd February 2016
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Olivia Cudworth
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