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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Easy

Fast and easy to understand, what more do you need? Reviewed on: 10th March 2023

Easy and quick

No issues or concerns this was easy snd atressfree Reviewed on: 10th March 2023

Easy, flexible, affordable

I took out a loan several years ago to consolidate debt, the process was easy and quick and the repayments were affordable, I also like that I am able to make overpayments to pay the loan off more quickly. Reviewed on: 10th March 2023

Great service app

Great service App they are always available to help and support in these difficult times. Reviewed on: 10th March 2023

Fantastic easy to use loan company

Really straightforward and clear rates easy to arrange loan company . Reviewed on: 10th March 2023

Great interest rates and easy to use

I have taken two loans with Ratesetter. They have some of the best interest rates on the market. I also like their interface and how easy it is to understand your payments. Would recommend Reviewed on: 10th March 2023

Service

Excellent service Helpful to customers Reviewed on: 10th March 2023

Easy process and helpful customer service

Ratesetters offered very good rates for loans and made it easy to access their service. They also offered further finance during the period of time afterwards which would have been great had I needed it then. All in all brilliant business Reviewed on: 10th March 2023

Problem Free

The application process was easy, the interest rate is competitive and they provide an easy to use web site do you can track where you're up to with your loan and pay extra if you like. Recommended. Reviewed on: 10th March 2023

Fair and fast decision

Fair people, surprised with the speed of the decision. I extremely recommend Reviewed on: 10th March 2023

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