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Santander: 123 Current Account (discontinued) reviews

Name: 123 Current Account (discontinued)
Rating: 4.19 (1252 reviews)

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4.17

Based on 1,252 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Santander Good app. Easy to set up and use with minimal fuss. Everything seems straightforward Reviewed on: 5th September 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Santander 123 Current Account (discontinued) reviews (1252)

Review of the Santander, 123 Current Account (discontinued):

interest earning current account

Santander give a decent rate of return on their current account compared to other banks Reviewed on: 6th March 2023

More than worst

Today i had experienced the worst ever telephone banking with santander . It took 4 hours and i was making payment towards my house and still couldt do the payment . As the phone was in waiting and Dj music was on . After 2 hours the call disconnected by itself and then again 2 hours. And it was funny when one agent over the phone told me to go to branch if i want to. I have screen shots of the calls . Made me exhausted and it was over my nerves Reviewed on: 25th February 2022

Online banking review

Excellent online banking experience. Made many different types of payments with no issues Reviewed on: 25th February 2022

for every family members and friends

my account and my payslip and with them Reviewed on: 22nd February 2022

Absolutely Shocking Service

Absolutely shocking service at this bank and getting worse. I have tried to make a payment on my account today and immediately had my account blocked which has happened before. I have been on the phone now with Santander for 1 hour 41 mins waiting for an answer and been cut off 3 times. Santander texted me to say they had tried to call me but that is an absolute lie as they haven't. I understand security is an issue but don't block accounts on first attempt, mickey mouse bank that can perhaps deal with children's savings but not a serious bank in any way. If you are going to close accounts you have to be available immediately to unlock or ask questions first before you block. TOTALLY UNACCEPTABLE ! GOING TO OPEN A NEW ACCOUNT NOW AND SUGGEST YOU ALL DO THE SAME. Now 1 hour 46 mins and still no answer !!!!!! Call wait went to 2 hours 5 mins yesterday, got through today after 20 mins and then cutt off again. Reviewed on: 21st February 2022

Reliable bank with good security

Always found Santander to be a reliable bank who are easy to deal with and their online access is very good and convenient Reviewed on: 17th February 2022

Awful wait times, but professional helpful employees

Awful wait times, but professional helpful employees Reviewed on: 15th February 2022

They are good

The are outstanding and they are fantastic, communicate very well Reviewed on: 10th February 2022

Good service

I’ve banked with Santander for over 10 years and have always had really good service, the 123 account is a great current account Reviewed on: 4th February 2022

A Good Bank to be with

Customer service is very good whether it be an account query or a problem. Compared with other banks, Santander is one of the best for interest rates, communication and customer service. Reviewed on: 1st February 2022

A good bank

had an account with this bank for 15 years, cannot fault them. Reviewed on: 24th January 2022

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