Student Loans Company Reviews

  Ratings based on 10 reviews       Last review 1 month ago    

The Student Loans Company is a not-for-profit company in the UK which has managed student loan debt for students since 1989. If you've got experience with the SLC, please leave a review and let others know what you thought about them, or if you're...

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The Student Loans Company is a not-for-profit company in the UK which has managed student loan debt for students since 1989. If you've got experience with the SLC, please leave a review and let others know what you thought about them, or if you're considering managing your student loan with the Student Loans Company, read our reviews below to see what others have to say about them.

Overall Rating

Good

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Student Loans Company Review Insight

What are people saying in their reviews?

Customer Service

50% of feedback is Process related

Customer profile

Top Age Profile: 18-24

Top Channel Preference: App

Student Loans Company Products 10

Student Loans

shocking customer service bad communication

Looking around what other people have to say about the SLC I have to admit that it makes my skin crawl just going over this again in my mind. These youngsters need a re training OR start looking for jobs that are suitable to their lack of ....pretty... Read more

Looking around what other people have to say about the SLC I have to admit that it makes my skin crawl just going over this again in my mind. These youngsters need a re training OR start looking for jobs that are suitable to their lack of ....pretty much everything! from customer service, to communication, to support to advice an absolute 0. Their department needs to be 'incorporated' with a real adult world and give us a break been over 17 years of age. Unbelievable!!

Reviewed on 21st September 2021
kolaell's avatar
kolaell
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Student Loans

shocking customer service bad communication

Looking around what other people have to say about the SLC I have to admit that it makes my skin crawl just going over this again in my mind. These youngsters need a re training OR start looking for jobs that are suitable to their lack of ....pretty... Read more

Looking around what other people have to say about the SLC I have to admit that it makes my skin crawl just going over this again in my mind. These youngsters need a re training OR start looking for jobs that are suitable to their lack of ....pretty much everything. Their department needs to be 'incorporated' with a real adult world and give us a break been over 17 years of age. Unbelievable!!

Reviewed on 21st September 2021
kolaell's avatar
kolaell
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Student Loans

Cool

Good service, would gladly speak with them agian

Reviewed on 12th August 2021
Dannon Robinson's avatar
Dannon Robinson
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Student Loans

Need help for my information

Not good at all it never help me only lies to me like scammers and A scandal for my information

Reviewed on 6th March 2021
Maleeah Luniaria Mckenzie's avatar
Maleeah Luniaria Mckenzie
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Student Loans

DSA is a lifesaver

Without them funding my specialist tutor I couldn’t have got a first on my masters

Reviewed on 12th July 2020
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Jasmine Fulcher
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Student Loans

Shocking service

I've never had such consistently bad service from any company as I have had with SLC. In order to prove that I had resigned from a job and was unemployed, I had to submit 14 different pieces of evidence and go through multiple phone calls. After all... Read more

I've never had such consistently bad service from any company as I have had with SLC. In order to prove that I had resigned from a job and was unemployed, I had to submit 14 different pieces of evidence and go through multiple phone calls. After all that, they incorrectly changed my status to 'self-employed'. The online system for registering as working overseas makes no sense. The first question asks 'when did you leave the UK?', yet if you're moving from one overseas job to another, there's no advice on how to answer that. The lack of a functioning online system and email service, meaning phoning is the only option, is really challenging when you work abroad. It feels like you're further penalised for working abroad (and out of the PAYE system) by ridiculously low repayment thresholds, for example paying back a % of everything I earn over £7000. I went through the painful process of changing my overseas job details this month, which seemed relatively pain free compared to previous interactions. I then got a letter in the post with the amount I'll have to pay back based on the evidence I have given. I then got a letter the day after specifying a different amount to pay back, stating that this was because I had given no evidence (incorrect). Last year I got a letter outlining my remaining balance, which was different to what showed online for the same date. I would give 0 stars if I could. I guess this shows what happens when there is no competitor in the market. The government should really take some responsibility for this, as they endorce/force students to use this company.

Reviewed on 27th April 2020
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mkinsey
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Student Loans

Brilliant service, couldn't recommend enough

Everything I wanted and more. Will recommend to everyone I know

Reviewed on 2nd August 2017
's avatar
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Student Loans

Why oh why charge intrest

So I thought it was bad enough having to pay £9000 a year for tuition and £4000 for maintenance (which doesn't even cover accommodation) but they want to charge interest on top of that. Utter bullshit

Reviewed on 21st July 2017
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Aaron James
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Student Loans

Absolutely awful

The amount I owe is absolutely ridiculous and it just gets worse thanks to compound interest

Reviewed on 21st July 2017
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James Collis
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Student Loans

Convenient

Helpful and very convenient because you only pay it back if you're earning over a certain amount.

Reviewed on 29th April 2017
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Sumaya
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