About The Digital DRA

The Digital DRA is a digital-first debt resolution agency focused on making the process of managing outstanding balances straightforward, accessible and supportive. Customers can manage their accounts through a secure online Customer Portal, available 24/7, alongside a range of convenient contact options including email, WhatsApp, SMS and webchat.

The Digital DRA recognises that every customer’s circumstances are different and takes a flexible, individual approach to finding the right way forward. Whether a customer needs to arrange an affordable payment plan, query or dispute an account, discuss financial difficulties or simply ask a question, the team aims to provide a transparent, respectful and supportive service without pressure or unreasonable demands.

The Digital DRA at a glance