The Money Platform reviews
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The Money Platform reviews
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Review summary
People rate this company as Good based on 10 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Latest positive rating
Investor since 2019
Been lending with the platform since 2019, always turned a profit and the support from TMP has always been second to none.
Latest negative rating
Extremely poor customer experience of the most...
Extremely poor customer experience One of the most frustrating and disorganised customer experiences I have encountered. The process initially appeared straightforward, but quickly descended into... Extremely poor customer experience One of the most frustrating and disorganised customer experiences I have encountered. The process initially appeared straightforward, but quickly descended into contradictory information, confusing account statuses, broken pages and repeated uncertainty about what was actually happening. Different parts of the system appeared to be saying different things, leaving me to repeatedly check, take screenshots and contact support simply to establish the basic status of my application. What makes the experience particularly disappointing is the amount of time and effort required from the customer to obtain clear answers. I should not have to investigate a company’s processes for them or repeatedly chase for clarification about information displayed on their own systems. When I eventually raised the issues formally, the explanations provided still left fundamental questions unanswered and, in my view, failed to adequately explain the inconsistencies I had documented. I’ve retained screenshots and correspondence throughout, so this review reflects my documented personal experience rather than speculation. For a business operating in a regulated financial-services environment, I expected considerably better communication, transparency, system reliability and customer service. Extremely disappointing. I would not recommend based on my experience. Read more Read less
About The Money Platform
The Money Platform offers “Peer-to-peer lending for credit-worthy individuals”. So if this is you, and you want to read The Money Platform reviews, see what the Smart Money People community has to say by reading their reviews below. Already used The Money Platform, and have experience with the platform? Share a quick review of your own. Your review will help thousands of others who are looking for reviews of this product, and want to read about experiences from customers just like you!
Reviews for The Money Platform
Showing 10 of 10 company reviews
Extremely poor customer experience of the most...
Extremely poor customer experience One of the most frustrating and disorganised customer experiences I have encountered. The process initially appeared straightforward, but quickly descended into... Extremely poor customer experience One of the most frustrating and disorganised customer experiences I have encountered. The process initially appeared straightforward, but quickly descended into contradictory information, confusing account statuses, broken pages and repeated uncertainty about what was actually happening. Different parts of the system appeared to be saying different things, leaving me to repeatedly check, take screenshots and contact support simply to establish the basic status of my application. What makes the experience particularly disappointing is the amount of time and effort required from the customer to obtain clear answers. I should not have to investigate a company’s processes for them or repeatedly chase for clarification about information displayed on their own systems. When I eventually raised the issues formally, the explanations provided still left fundamental questions unanswered and, in my view, failed to adequately explain the inconsistencies I had documented. I’ve retained screenshots and correspondence throughout, so this review reflects my documented personal experience rather than speculation. For a business operating in a regulated financial-services environment, I expected considerably better communication, transparency, system reliability and customer service. Extremely disappointing. I would not recommend based on my experience. Read more Read less
Investor since 2019
Been lending with the platform since 2019, always turned a profit and the support from TMP has always been second to none.
Products from The Money Platform
Showing all products offered by The Money Platform
Payday Loan
by The Money PlatformOn Smart Money People, we have The Money Platform payday loan reviews from people like you, who come here to share their experiences of using this company. Consumers tell us...
Payday Loan
by The Money PlatformOn Smart Money People, we have The Money Platform payday loan reviews from people like you, who come here to share their experiences of using this company. Consumers tell us...
Investment
by The Money PlatformOn Smart Money People, we have The Money Platform investment reviews from people like you, who come here to share their experiences of using this site. Consumers tell us about...
Investment
by The Money PlatformOn Smart Money People, we have The Money Platform investment reviews from people like you, who come here to share their experiences of using this site. Consumers tell us about...
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