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Trading 212: Investment Accounts reviews

Name: Investment Accounts
Rating: 4.73 (241 reviews)

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4.71

Based on 241 reviews, last reviewed 18th Feb 2025

67% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

82%

13%

Latest highest rating:

5

Brilliant app, excellent rates and constantly innova... Brilliant app, excellent rates and constantly innovating. Highly recommend Reviewed on: 18th February 2025

Latest lowest rating:

1

Ridiculous KYC and AML processes! Ridiculous KYC and AML processes! Trading 212 subjected me to months of questions about my source of funds etc. I had to send them documents from year... Read more Reviewed on: 21st January 2025

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About this product

Trading 212 offer commission-free investing for everyone.

Using the award-winning app, you can buy stocks instantly. You can invest in ready-made pies or build your own. Invest as little as £1 with fractional shares which means you’re able to own stocks in companies like Google, Amazon and Apple.

Trading 212 stocks and shares reviews help you find out what it’s really like to be a customer. If you’ve used Trading 212 before, you can also leave a review and share your experience.

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Trading 212 Investment Accounts reviews (241)

Brilliant app, excellent rates and constantly innova...

Brilliant app, excellent rates and constantly innovating. Highly recommend Reviewed on: 18th February 2025

A very good platform to invest on.

A very good platform to invest on. Seting up pies is very easy and investing your money is simple. Reviewed on: 15th February 2025

Excellent service at all times, customer support alw...

Excellent service at all times, customer support always ready to chat and help in multitudes. Reviewed on: 5th February 2025

Ridiculous KYC and AML processes!

Ridiculous KYC and AML processes! Trading 212 subjected me to months of questions about my source of funds etc. I had to send them documents from years ago. Then they would request more and more. My funds were frozen with them. Not a single other firm in my life has subjected me to such absurd due diligence. No telephone customer service. Online support is a JOKE. Avoid these numpties. Reviewed on: 21st January 2025

Reply from Trading 212 Hello Jennifer, We understand that undergoing KYC and AML procedures can sometimes feel frustrating, especially when extensive documentation is required. However, these processes are in place to comply with regulatory standards and ensure the security of all users. To assist you further and review your case in detail, please update your review with your support ticket ID. This will allow the team to locate your case quickly and provide a more thorough response. We understand that the process may have been frustrating, and we truly appreciate your patience. Response date: 6th February 2025

Excellent service

I shave recently transferred in two Cash ISAs from other providers. The transfers were completed within 3 days which is the quickest I have experienced. Reviewed on: 10th January 2025

Total waste of time, non existant customer service

I wanted to transfer an ISA from another provider to Trading 212 but was not able to as the bank that I had the ISA with was not on Trading 212's list! Their customer service is non existant as you cannot talk to anyone other than by the chat function and even then it takes ages for a response. As they were not able to do what I wanted, I asked them to delete all my info (NI no, dob, address, copy D/L etc etc) from their records and was very displeased when I was told they could not do so for 7 years due to regulations!!! Reviewed on: 20th December 2024

Reply from Trading 212 We regret to hear about your experience. Currently, we can only process ISA transfers to banks and providers that are supported on our platform. We are constantly working to expand the list of supported providers, but this process can sometimes take time. Regarding our customer service, our chatbot is programmed to provide the most relevant information as quickly as possible. Even though we are constantly trying to make it better, we understand that live agent support might be needed in certain situations, and we are sorry to hear your interaction with our team didn't meet your expectations If you would like to close your account, we can assist with that or you can do it yourself via the Menu. However, as a regulated broker, we are required by law to keep certain information for a period of 7 years. This is done to comply with the regulations that we follow. Would you please provide us with your ticket ID so we can take a closer look at your case? We will gladly take a closer look at your case and assist further. Response date: 27th December 2024

Excellent app, daunting array of features.

Excellent app, although it's huge range of options and features is daunting at first. Take time to find your way around and it has everything you want and need. Offering the highest rate on my ISA and uninvested cash at first, it has fallen back since, but I still regard it as good and I'm sticking with them for now. Reviewed on: 3rd December 2024

ISA rate and savings account great bank

ISA rate and savings account great bank Reviewed on: 21st November 2024

Easy process.

Easy process. Good app. Fairly quick transfer times. Excellent rates, especially for the cash ISA. Quick customer service responses too! Reviewed on: 15th October 2024

Trading 212 Stocks

Incredibly simple to use and keep track of your shares. Community made Pies also take the hassle out of it acting as sort of a democratic ETF you can put money into and automatically buy shares from. Reviewed on: 13th October 2024

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