Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when... Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our dog had a cough! Not related at all but they tried to link it to avoid payment. It took them 7 weeks to tell us that too! Never had this problem with my previous pet insurer. All those monthly payments for nothing! Read more Read less

Initially I was really happy with how good their website was to use, how good the price was and everything seemed great that was until... Initially I was really happy with how good their website was to use, how good the price was and everything seemed great that was until making a claim then I found they were cheap for a reason.. it's Fake insurance and doesn't pay out. Do yourself a favour and find another insurer or don't bother because you will end up paying in full anyway. Never had any problems with other insurers before but as they were getting expensive monthly I thought I found a bargain with waggel. I put in a claim for tooth extractions. There were no prior problems from before this policy and it was 12 months in when my dog needed tooth extraction my initial vet wanted to refer me to another vets for a tooth clean for £1000 I wasn't happy with this and found another vets, the end price actually came in approx £300 less and my dog also needed extractions too. Referred me to wording in the policy that a dental check needed every 12 months recording no prior issues. How do you know what a vet puts into their records or does not. And if they miss typing something it's a get out clause. Absolute joke. Oh well I guess it's a monthly bill I can cancel now, beings it's worthless there's no point keeping it. Read more Read less

Waggel will add "triage" to your policy without asking, then refuse to remove it when you notice. ONly way to remove it is to cancel... Waggel will add "triage" to your policy without asking, then refuse to remove it when you notice. ONly way to remove it is to cancel and restart the policy which will then make all health issues that arose during the first policy preexisting and they refuse to pay out. scam artists. they don't tell you any of this and refuse to help at all Read more Read less

We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed... We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed surgery to remove a retained puppy tooth; she was a puppy when we took out the insurance, but a puppy having puppy teeth was classed as a "pre-existing condition". - Our cat chipped a tooth and vet advice for the past 3 years had been to leave it as it was. The most recent check-up identified root pulp showing and recommended further work; this was denied. Apparently we should have had the tooth taken out within 3 months of the chip, against vet advice. Our vet even offered to follow up with Waggel as they thought it was unfair! Communication - I put in a request for information on Brucellosis testing, I never received a response. Finally, we decided to cancel the policies having paid £1100 for dental surgery this year on top of annual vaccinations and flea / worm treatment. Less than a week later we reconsidered and asked to re-start the policies. Waggel said this wasn't possible, we would have to obtain a new quote and start the whole process again, despite the policies being renewed this month. When I spoke to someone at Waggel about it, they were very unhelpful, just repeating the company line. In summary, I would not recommend Waggel. If you do decide to go with them, make sure you go over the policy with a fine tooth comb, as they seem to have wording to enable them to wiggle out of every claim. They are cheap for a reason! Read more Read less

Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good... Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good offers alongside the insurance and everything appears simple. Yet to have any major interaction (claim/call) but everything so far has been easy to understand. Read more Read less

They will use any measure to get out of paying a claim. I have had an insurance policy with them for the last 2 years... They will use any measure to get out of paying a claim. I have had an insurance policy with them for the last 2 years and made my first claim last month. First they told me they couldn't pay it because it was in the first 14 days of my policy, ie my continued cover with them. When I contested this they said he had a pre-existing condition because he had a 24hour bout of sickness 11months prior. I did not make a claim, used the online Vet and paid the actual vet fees to get him checked out where I was told I was worrying over nothing bas he had probably just eaten something that didn't agree, as he was bright and responsive. Anti-sickness medication and he was right as rain the next day. They have used the fact my care and due diligence against me. They will use any excuse to avoid paying. God forbid it was something more serious and expensive. I will be going elsewhere from now on. Read more Read less

Made a claim for dental on my dog it was refused because 7 months previous at 6 monthly check up vet said mild build up... Made a claim for dental on my dog it was refused because 7 months previous at 6 monthly check up vet said mild build up of tartar which was treated with no claim being made at next check up tartar was almost gone but needed to get a tooth removed which had fused to bone made claim and it was refused as it was classed as a previous event and tartar has now almost gone . She never has had dental work done treated myself by brushing Read more Read less

Easy to set up the insurance quickly online for my cat, amazing extras and perks with the insurance to give extra value for money! This... Easy to set up the insurance quickly online for my cat, amazing extras and perks with the insurance to give extra value for money! This is the first time I've used pet insurance and waggel stood out straight away for me. Read more Read less

It's super easy to subscribe and register. It's also very easy to submit a claim, and track its progress. The customer service is always quick... It's super easy to subscribe and register. It's also very easy to submit a claim, and track its progress. The customer service is always quick to get back to you, and everyone is very friendly and helpful. Read more Read less