If Zero stars was an option, they should have zero!!! Their policy wording includes vet's observation notes in your pets history as pre-existing conditions to... If Zero stars was an option, they should have zero!!! Their policy wording includes vet's observation notes in your pets history as pre-existing conditions to wriggle out of paying for anything. They are a standard fraudulent insurance company that takes your money each month and uses policy wording to prevent any payout towards your pets medical needs. I have just cancelled them. My recent experience has been: my dog has had a skin tag on his eyelid for most of his life which a vet observed in 2023 in his medical notes. We took out Waggle insurance in 2024. Recently the skin tag has grown and could cause damage to his cornea, so we are having it removed. I have seen the notes from 2023, which are observations, not a condition, however, Waggle's policy wording includes anything that could be considered a symptom of something, therefore, every vets observational notes can be considered a potential symptom, therefore you will not be covered for anything previously observed in your pets medical history. Prior to this, our dog ended up with wobbly tooth that needed removing. He had chomped down on something hard and weakened the tooth. Waggle decided that a vet's observation of plaque on his teeth in 2022 was enough evidence of a pre-existing condition to void any payout despite us implementing strict teeth cleaning subsequently. DO NOT USE THIS INSURER, YOUR PET WILL NOT BE COVERED!!! The policy is not worth the paper it is written on. Read more Read less

Waggle was easy to use and add more of my pets, I have 4 with different requirements. Process was easy.

Great easy brand and company to work with - simple web and forms and good communications. Just had my first renewal and only a 5%... Great easy brand and company to work with - simple web and forms and good communications. Just had my first renewal and only a 5% increase in premiums which is acceptable given the already low prices and as animal ages with risk. Emails are good with direct access to documents - and rewards are appropriate and good value. Would like there to be an App available to me for easier account management but that is the only thing I would say to improve the service. Read more Read less

Putting in a claim was so easy with them, it was a very simple and quick process overall!

Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when... Waggle refused to pay our claim for an emergency vet treatment when our dog had breathing problems. Referred it to a pre existing condition when our dog had a cough! Not related at all but they tried to link it to avoid payment. It took them 7 weeks to tell us that too! Never had this problem with my previous pet insurer. All those monthly payments for nothing! Read more Read less

Initially I was really happy with how good their website was to use, how good the price was and everything seemed great that was until... Initially I was really happy with how good their website was to use, how good the price was and everything seemed great that was until making a claim then I found they were cheap for a reason.. it's Fake insurance and doesn't pay out. Do yourself a favour and find another insurer or don't bother because you will end up paying in full anyway. Never had any problems with other insurers before but as they were getting expensive monthly I thought I found a bargain with waggel. I put in a claim for tooth extractions. There were no prior problems from before this policy and it was 12 months in when my dog needed tooth extraction my initial vet wanted to refer me to another vets for a tooth clean for £1000 I wasn't happy with this and found another vets, the end price actually came in approx £300 less and my dog also needed extractions too. Referred me to wording in the policy that a dental check needed every 12 months recording no prior issues. How do you know what a vet puts into their records or does not. And if they miss typing something it's a get out clause. Absolute joke. Oh well I guess it's a monthly bill I can cancel now, beings it's worthless there's no point keeping it. Read more Read less

Waggel will add "triage" to your policy without asking, then refuse to remove it when you notice. ONly way to remove it is to cancel... Waggel will add "triage" to your policy without asking, then refuse to remove it when you notice. ONly way to remove it is to cancel and restart the policy which will then make all health issues that arose during the first policy preexisting and they refuse to pay out. scam artists. they don't tell you any of this and refuse to help at all Read more Read less

We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed... We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed surgery to remove a retained puppy tooth; she was a puppy when we took out the insurance, but a puppy having puppy teeth was classed as a "pre-existing condition". - Our cat chipped a tooth and vet advice for the past 3 years had been to leave it as it was. The most recent check-up identified root pulp showing and recommended further work; this was denied. Apparently we should have had the tooth taken out within 3 months of the chip, against vet advice. Our vet even offered to follow up with Waggel as they thought it was unfair! Communication - I put in a request for information on Brucellosis testing, I never received a response. Finally, we decided to cancel the policies having paid £1100 for dental surgery this year on top of annual vaccinations and flea / worm treatment. Less than a week later we reconsidered and asked to re-start the policies. Waggel said this wasn't possible, we would have to obtain a new quote and start the whole process again, despite the policies being renewed this month. When I spoke to someone at Waggel about it, they were very unhelpful, just repeating the company line. In summary, I would not recommend Waggel. If you do decide to go with them, make sure you go over the policy with a fine tooth comb, as they seem to have wording to enable them to wiggle out of every claim. They are cheap for a reason! Read more Read less

Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good... Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good offers alongside the insurance and everything appears simple. Yet to have any major interaction (claim/call) but everything so far has been easy to understand. Read more Read less