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13th August 2019
Poor Claims Experience
Dissapointing claims experience with no support. Avoid.
Your World First Travel Insurance Reviews (1038)
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4th August 2019
Great service
Sensible pricing for pre existing conditions, unlike other companies.
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17th April 2019
I've used World First for travel and additional car hire Insurance and would recommend to anyone.
I've used World First for both health and car hire insurance, which was easy to book online and the service I've received has been excellent and would recommend to anyone.
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27th February 2019
Only ok to take your payment - not so good when you need them!
Used World First Travel Insurance in the past because of the good ratings and great price. When i needed to claim my damaged phone, they responded quickly and contacted relevant department for me (it appears there's another company dealing with...
Read moreUsed World First Travel Insurance in the past because of the good ratings and great price. When i needed to claim my damaged phone, they responded quickly and contacted relevant department for me (it appears there's another company dealing with "gadget claims" - DIRECT GROUP. But here's where the all good service ends. Unfortunately "DIRECT GROUP" is a let down. They have asked me for proof of purchase, amount paid etc. etc. After submitting all requested documents they have refused my claim beause "there's nowhere on the invoice where it says NEW" ! WHAT!?? Phoned them up and asked if they ever seen on any invoice where it says NEW? They reply was "we have right to request additional information if we are no happy with the claim" This is just nonsense! I will not leave it like this, i have all the leggit documentation and i'll do my best to get my cover! World First Travel - i have purchased insurance from you, not from "DIRECT GROUP" and i believe you should deal with it! Please accept my star for a service i received so far ;)
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13th February 2019
brilliant
Easy to navigate on line; helpful, friendly staff on the telephone.
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15th October 2018
Always my go to insurance company!
I've used World First over 3 times now and I'm always happy with them. Being a kidney transplant patient, I need to know I'm covered and World First always deliver! No issues, no hassle! All staff are friendly and attentive! I always try and recommend...
Read moreI've used World First over 3 times now and I'm always happy with them. Being a kidney transplant patient, I need to know I'm covered and World First always deliver! No issues, no hassle! All staff are friendly and attentive! I always try and recommend World First to any other people i know with long term health conditions!
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2nd October 2018
Thank you
Bought my insurance online. Very easy to navigate and was extremely surprised at the low cost of the Insurance compared to other providers. A First class company.
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30th September 2018
Great service!
Fantastic service used it twice now, thankfully haven't needed to use it but for the price! Well worth it! Will be using it again when i next travel!
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29th September 2018
Above and beyond
Thankfully I had no need to use the insurance but I'm confident by the outstanding customer service it would have been an easy process. Before I left for my holiday I received a text with all the useful numbers I might need. A treasuring little extra....
Read moreThankfully I had no need to use the insurance but I'm confident by the outstanding customer service it would have been an easy process. Before I left for my holiday I received a text with all the useful numbers I might need. A treasuring little extra. This company really seems to go the extra mile
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26th September 2018
Fantastic personalised risk premiums for medical conditions
I have a chronic illness that does not impact my daily life but most insurers heavily load the premiums without considering the actual risk World First do a proper, detailed assessment of the condition as it affects me and the drugs I take and...
Read moreI have a chronic illness that does not impact my daily life but most insurers heavily load the premiums without considering the actual risk World First do a proper, detailed assessment of the condition as it affects me and the drugs I take and provided a very reasonable policy which gives me complete peace of mind. top marks
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25th September 2018
Easy to set up
I'm 83 years old and your service is so quick and easy to use Thank you
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23rd September 2018
Best travel ins.
I used world first as my insurer for a recent trip to New Zealand. Arranging it was so simple and I got a great deal. About to use them again for another visit to NZ
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22nd September 2018
Excellent Call Staff & Travel Tips
Call staff were extremely lelpful when I rang to discuss my health condition to ensure it was...
Read more Call staff were extremely lelpful when I rang to discuss my health condition to ensure it was covered.
I have have had travel insurance with a number of other providers. World First is the first, pardon the pun, are the only one to provide a regular travel magazine, which is extremely readable
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22nd September 2018
Best prices for medical insurance
After Trawling through a minefield of quotes and prices ranging from sorry can't insure you, to quotes of: 750GBP up 1,000 GBP I found world first. No more using comparison sites now.
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20th September 2018
Great team helping me to travel far and wide
Local firm always offering a package just for me.
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20th September 2018
Excellent service.
A trouble free holiday with the assurance of good insurance.
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20th September 2018
Good customer service, value for money
Tailored the insurance to suit us, when a claim was made it was easy to contact the support team from abroad and the claim was met in full on our return home. Good value, and good customer service.
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20th September 2018
Great Service
They have a really user friendly, clear website. Buying my travel insurance from them has always been simple. They accommodate pre existing conditions at a reasonable price which is why I went with them in the first place. When I had to make changes...
Read moreThey have a really user friendly, clear website. Buying my travel insurance from them has always been simple. They accommodate pre existing conditions at a reasonable price which is why I went with them in the first place. When I had to make changes or ask questions, I found their on the phone customer service to be top notch, I was really happy with the service I received when I phoned up so I do recommend them to friends and family. Especially those who travel with pre existing conditions.
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