The Key Facts document that they are still sending out today lies about what is covered. It directly contradicts the policy document and they refuse... The Key Facts document that they are still sending out today lies about what is covered. It directly contradicts the policy document and they refuse to honour the terms they advertised to me at point of sale. If you are caught in this trap, be aware that the Consumer Rights Act 2015 makes it clear that sales promises are binding so don't let them fob you off. I have started an Insurance Ombudsman complaint but that takes six months so will be starting a small claims court action too. What a hassle just to make a £2k claim. Read more Read less

i renewed easily and quickly with Annualtravelinsurance for my partner and I getting multi-trip worldwide cover including winter sports. Pricing seemed fair without a big... i renewed easily and quickly with Annualtravelinsurance for my partner and I getting multi-trip worldwide cover including winter sports. Pricing seemed fair without a big uplift for renewing. Cover seemed suitable and pitched at appropriate levels. A subsequent address change was made quickly without fuss or fee. Read more Read less