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Laura L

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Review of the annualtravelinsurance.com, Travel Insurance:

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Absolutely Shocking Customer Service

I renewed my travel insurance policy over the phone nearly 7 weeks ago, only to find that I had been overcharged compared to the original renewal quote. I was told this would be escalated to a supervisor and that I would be refunded. Since then, I’ve made over 10 phone calls, sent multiple emails, and each time I’ve been told the exact same thing: “I’ve sent this to my supervisor.” Weeks went by with zero action. Eventually, I had enough and decided to cancel the entire policy. I was assured by the colleague on the phone that I would receive a full refund and an email confirmation. It’s now been 10 days—I’ve received neither. I called again two days ago and, unsurprisingly, was met with the same line: “I’ll send this to my supervisor.” This has been the worst customer service experience I’ve ever had with any company. There’s no accountability, no follow-through, and no resolution. I strongly advise others to look elsewhere for travel insurance. If this is how they handle billing issues, I dread to imagine what claims handling must be like. Reviewed on: 13th June 2025

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