ARAG UK Reviews

  Ratings based on 13 reviews       Last review 1 year ago    

ARAG UK reviews can help you to find out a little bit more about this specialist legal expenses insurance provider, based in Bristol. Our reviews aim to help consumers like you to get the inside track on financial firms like ARAG UK, so please share...

READ MORE

ARAG UK reviews can help you to find out a little bit more about this specialist legal expenses insurance provider, based in Bristol. Our reviews aim to help consumers like you to get the inside track on financial firms like ARAG UK, so please share your own review if you have a policy with them.

Overall Rating

Great

1

2

3

4

5

ARAG UK Review Insight

What are people saying in their reviews?

Customer Service

63% of feedback is Process related

Customer profile

Top Age Profile: 45-54

Top Channel Preference: Online

ARAG UK Products 13

Home Emergency Cover

ARAG failed to comply with policy

After being insured with ARAG for years I used them in relation to a claim for professional negligence. They promised lots and delivered absolutely... Read more

After being insured with ARAG for years I used them in relation to a claim for professional negligence. They promised lots and delivered absolutely nothing.
They authorised a solicitor to apply to court to apply for my case file from a solicitor refusing to hand it over. They then changed their mind and referred me to the Ombudsman if I wanted it. The solicitor appointed ignored evidence and said he could not proceed without my file.
I offered to pay for the court process to obtain my file as ARAG dragged their feet before refusing to apply.
Keep well away from this company. They do not act in your interests and are a disgrace.

Reviewed on 22nd May 2019
Dave N Tan Pugh's avatar
Dave N Tan Pugh
Write a review

Home Emergency Cover

Very helpful and professional

Knew immediately what I needed and provided all relevant information

Reviewed on 16th September 2018
Jude Harper's avatar
Jude Harper
Write a review

Home Emergency Cover

claim experience

I had the unfortunate event of having to use my Home Emergency which is provided by ARAG. Everyone I spoke with was professional and considerate with my situation, the contractors were timely, polite and done an amazing job!!! Well done ARAG 

Reviewed on 11th September 2018
J's avatar
J
Write a review

Home Emergency Cover

Really good service

Came home to find leaking toilet quickly sorted without hassle

Reviewed on 9th September 2018
Hartley's avatar
Hartley
Write a review

Home Emergency Cover

Rapid response to water leak

Luckily the policy included accidental damage and when my husband dislodged the valve when trying to blead a radiator help was quick to arrive.

Reviewed on 6th September 2018
Anna's avatar
Anna
Write a review

Home Emergency Cover

Very fast and efficient service :-)

My boiler broke down with no pressure at all being retained. I called the ARAG helpline and an engineer was soon despatched who diagnosed the problem and quickly fixed it. All the costs were met by the policy. I would therefore definitely recommend... Read more

My boiler broke down with no pressure at all being retained. I called the ARAG helpline and an engineer was soon despatched who diagnosed the problem and quickly fixed it. All the costs were met by the policy. I would therefore definitely recommend the cover.

Reviewed on 28th August 2018
Paul Upton's avatar
Paul Upton
Write a review

Home Emergency Cover

ARAG no worries home assistance

Sometimes finding a reliable contractor requires a leap of faith..... Will they turn up on time or even at all? Will they do a professional job? Will their costs be reasonable? Using ARAG's Home Emergency Service takes all those uncertainties away. ... Read more

Sometimes finding a reliable contractor requires a leap of faith..... Will they turn up on time or even at all? Will they do a professional job? Will their costs be reasonable? Using ARAG's Home Emergency Service takes all those uncertainties away. The contractor turned up when I was told they would, quickly identified and dealt with the problem all without fuss, or me having to pay for their costs. Highly recommended.

Reviewed on 24th August 2018
Duncan Ogilvie's avatar
Duncan Ogilvie
Write a review

Home Emergency Cover

24x7x365 is a lie and left high and dry without electricity despite prinises

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming... Read more

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming back the cost of pest control which I had to engage separately owing to lack of out of hours support. Overall a terrible service with few redeemi g aspects

Reviewed on 16th August 2018
Stephen Davies's avatar
Stephen Davies
Write a review

Home Emergency Cover

A straightforward and joined up service

My call was answered quickly and the claim and contractor could not have been better.

Reviewed on 15th August 2018
Chris French's avatar
Chris French
Write a review

Home Emergency Cover

Poor service, left in the lurch.

Find leak at 0600, tried to find and isolate leak. Ring home emergency line at 0953 with a major leak. Emergency plumber will arrive between 1200-1600 hours. Not a local plumber, based in Blackburn I'm in... Read more

Find leak at 0600, tried to find and isolate leak. Ring home emergency line at 0953 with a major leak. Emergency plumber will arrive between 1200-1600 hours. Not a local plumber, based in Blackburn I'm in Bolton.
Turns up at 1650, took 4 photos, filled in a app on his phone and left after 8 minutes saying he couldn't fix or touch it.
Rang the emergency line again to be told, we've done our bit, call your insurers, it's with them now.
By this time our insurers, RSA had closed and nobody wanted to now.
Still had a major water leak, luckily we got it turned off in the street by a friendly local plumber. Ground floor drenched by now.
Shambles

Reviewed on 8th August 2018
Horatio 's avatar
Horatio
Write a review

Home Emergency Cover

Toilet broke

Brilliant service. Came out immediately and had parts on the van. Fixed within 20 mins.

Reviewed on 7th August 2018
Bessie's avatar
Bessie
Write a review

Home Emergency Cover

Wasp nest

I was on a mates holiday in Spain when the wife discovered a wasps nest at home. I explained the situation to the call handler and she arranged everything very quickly and efficiently. It saved me a lot of grief when I got back home

Reviewed on 29th July 2018
Anon's avatar
Anon
Write a review

Home Emergency Cover

Great service, well delivered

Just testing the process to see how it all works.

Reviewed on 26th June 2018
Paul's avatar
Paul
Write a review