Letter to Autoaid: On [date], just after 7am. I was unfortunate to experience a tyre blowout on the [Location]. This is a busy fast moving... Letter to Autoaid: On [date], just after 7am. I was unfortunate to experience a tyre blowout on the [Location]. This is a busy fast moving road at that time of day. At 7:22am I phoned Autoaid and received an automated response informing to use a link in a text message, which I then did. I found the web-form to be laborious, tedious and stressful in the extreme as I was on the verge in an unsafe location. Finally, the web interface told me I must pay an extra £25 pounds because my car is over 10 years old and demanded payment before any driver would be dispatched. The payment screen then hung. After 5 minutes I gave up and rang the call centre and paid over the phone. I was informed that the recovery truck would take 50 minutes to arrive. By 7:50am I was feeling very unsafe and called out the police. They arrived in under 5 minutes and set about making the area safe. When I explained I was carrying a spare wheel, they said they’d cone off the area I could change the wheel, which I duly did. As I tightened the last nut, the recovery truck arrived at 8:23. I simply signed his paperwork and he drove off again having arrived too late to be of any use. In case you haven’t grasped my dissatisfaction, I will now elaborate: 1. The web interface is appallingly drawn out, asking details which I’m sure are on-file, it’s payment interface is also broken. A complete fail from my perspective. 2. You already inflate my premium due to the age of one of the cars on the policy car, why do I have to pay yet again for actually using the policy? In fact, why am I paying £25 at all when the car I was driving is less than 10 old? 3. I suffered severe tyre damage. This is is no way related to the age of the car, so why are you charging £25 extra? 4. The recovery vehicle did not arrive until 1 hour after my first call. This is not good enough. He was too late to help but you’re still charging me £25. The combination of points 2 & 3 in my mind amount to scams, so on the basis of those alone, I shall certainly be looking at other options when my renewal is due. I don’t do business with scammers. Read more Read less

No automatic renewal at prices well above the rate of inflation. Today I was speaking with AutoAid re difficulties with my van and the man... No automatic renewal at prices well above the rate of inflation. Today I was speaking with AutoAid re difficulties with my van and the man on the phone could hardly have been more patient and understanding. Documentation also straightforward in easy-to-use online portal Read more Read less

I would discourage anyone from taking a policy with these crooks. Took out a policy and needed to have a call out to my vehicle... I would discourage anyone from taking a policy with these crooks. Took out a policy and needed to have a call out to my vehicle a few days later. Called them, spent an hour on the phone. First they couldn’t find my policy, had to email them my confirmation email to two different email addresses (as the first one took too long)…then once they’d established I had a policy with them they refused to come out as they said my breakdown pre dated my policy. Absolute joke. So now I have a car I can’t get running and a breakdown policy I’m not able to use. Pathetic Read more Read less

Great value, prompt and courteous service using local firms.

Always been great when we’ve needed. Straightforward cover, good customer service and good value vs AA, RAC etc.

Couldn't find our policy to begin with but offered a complimentary pickup because of this issue their end.

easy to contact really good value , covers whole family any car

Auto Aid has a lot of positives and is certainly the best value for money breakdown service. We have only had to use one and... Auto Aid has a lot of positives and is certainly the best value for money breakdown service. We have only had to use one and it was a major breakdown. Tow us back over 50 miles to our local garage. Read more Read less