Letter to Autoaid: On [date], just after 7am. I was unfortunate to experience a tyre blowout on the [Location]. This is a busy fast moving... Letter to Autoaid: On [date], just after 7am. I was unfortunate to experience a tyre blowout on the [Location]. This is a busy fast moving road at that time of day. At 7:22am I phoned Autoaid and received an automated response informing to use a link in a text message, which I then did. I found the web-form to be laborious, tedious and stressful in the extreme as I was on the verge in an unsafe location. Finally, the web interface told me I must pay an extra £25 pounds because my car is over 10 years old and demanded payment before any driver would be dispatched. The payment screen then hung. After 5 minutes I gave up and rang the call centre and paid over the phone. I was informed that the recovery truck would take 50 minutes to arrive. By 7:50am I was feeling very unsafe and called out the police. They arrived in under 5 minutes and set about making the area safe. When I explained I was carrying a spare wheel, they said they’d cone off the area I could change the wheel, which I duly did. As I tightened the last nut, the recovery truck arrived at 8:23. I simply signed his paperwork and he drove off again having arrived too late to be of any use. In case you haven’t grasped my dissatisfaction, I will now elaborate: 1. The web interface is appallingly drawn out, asking details which I’m sure are on-file, it’s payment interface is also broken. A complete fail from my perspective. 2. You already inflate my premium due to the age of one of the cars on the policy car, why do I have to pay yet again for actually using the policy? In fact, why am I paying £25 at all when the car I was driving is less than 10 old? 3. I suffered severe tyre damage. This is is no way related to the age of the car, so why are you charging £25 extra? 4. The recovery vehicle did not arrive until 1 hour after my first call. This is not good enough. He was too late to help but you’re still charging me £25. The combination of points 2 & 3 in my mind amount to scams, so on the basis of those alone, I shall certainly be looking at other options when my renewal is due. I don’t do business with scammers. Read more Read less

No automatic renewal at prices well above the rate of inflation. Today I was speaking with AutoAid re difficulties with my van and the man... No automatic renewal at prices well above the rate of inflation. Today I was speaking with AutoAid re difficulties with my van and the man on the phone could hardly have been more patient and understanding. Documentation also straightforward in easy-to-use online portal Read more Read less