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Back2Credit reviews

back2credit
Rated Excellent • 4.91/5

Back2Credit reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 1,900 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Back2Credit have trended positively over the past 90 days

Back2Credit really takes the stress out of debt with friendly, understanding staff who keep you in the loop and offer clear, manageable plans. They’re easy to contact and genuinely caring, making a tough situation feel a bit easier. However, some found the fees a bit steep and had issues with communication delays or payments not being handled as expected.

Positive themes

  • Back2Credit’s staff are friendly, understanding and make debt feel manageable.
  • Back2Credit keeps you informed and handles creditors so you don’t have to worry.
  • Back2Credit offers clear advice and flexible payment plans that suit your needs.

Negative themes

  • Some found Back2Credit’s fees high and wished monthly payments were lower.
  • A few had poor communication with advisors disappearing or slow replies.
  • Issues with payments not reaching creditors caused stress for some users.
Summarised by AI
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About Back2Credit

Back2Credit offer support to help you manage your debts.

You can call the Back2Credit team of trained debt advisors or you can contact them online.

Debt solutions that Back2Credit can help with include IVAs, bankruptcy, trust deeds and debt arrangement schemes.

Back2Credit at a glance

Contact details

Phone
0121 325 3800
Email
[email protected]
Main address
Back2Credit, Office 504/505, 120 Vyse St, Hockley, Birmingham, B18 6NF
Social media

Reviews for Back2Credit

Showing 11 of 1900 company reviews • Last reviewed within 7 days

I had a great experience with you guys

Debt solutions • 12th April 2026

I had a great experience with you guys

{"display":"sergio mesquita","full_name":"sergio mesquita","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1469944.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Staff have always been helpful

Debt solutions • 12th April 2026

Staff have always been helpful and understanding, accommodating to times I can answer due to work.

{"display":"LinziD","full_name":"LinziD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent service for debt solution

    Excellent service for debt solution

    {"display":"Adnan f","full_name":"Adnan f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt solutions
    Adnan f 10th April 2026
  • 5/5

    Got peace of mind not afraid of bailiffs anymore

    Got peace of mind not afraid of bailiffs anymore

    {"display":"Doreen Chizhande ","full_name":"Doreen Chizhande ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Fast and efficient with friendly staff

    Fast and efficient with friendly staff

    {"display":"Sandra M","full_name":"Sandra M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt solutions
    Sandra M 9th April 2026
  • 5/5

    Very helpful staff and gave me sound advice

    Very helpful staff and gave me sound advice

    {"display":"NICKY B","full_name":"NICKY B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1454915.png"}}'s avatar
    Debt solutions
    NICKY B 9th April 2026
  • 5/5

    Really helpful talked through everything i was worri...

    Really helpful talked through everything i was worried about, understand you have a life outiside of debt and dont make you feel bad for it,... Really helpful talked through everything i was worried about, understand you have a life outiside of debt and dont make you feel bad for it, they are down to earth and understand life and its circumstances. Really helpful & will recommend to friends & family in the future if they ever end up needing help. They kept me up to date on what was going on on there side and took all the strain off of me. Excellent service and i never write reviews ! Read more Read less

    {"display":"Chelsea B","full_name":"Chelsea B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    They have very helpful and knowledgeable about the h...

    They have very helpful and knowledgeable about the help that I needed

    {"display":"Petros Motsi","full_name":"Petros Motsi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very good!

    Very good! Friendly and very professional. Did not feel judged at all.

    {"display":"Laura f","full_name":"Laura f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt solutions
    Laura f 9th April 2026
  • 5/5

    So far so good.

    So far so good...Good customer service and always give positive advice

    {"display":"hassan s","full_name":"hassan s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt solutions
    hassan s 9th April 2026
  • 5/5

    Always really helpful, made my experience great when...

    Always really helpful, made my experience great when i had awful worries about money and debt

    {"display":"Katie Johnson","full_name":"Katie Johnson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/380410.png"}}'s avatar

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