Paid advertisement
Smart Money People Logo
Newsletter

Voting in the Consumer credit awards 2026 is open - Vote here

Own this company?
Share this page

Business Debtline reviews

Business Debtline's logo
Rated Good 4.33/5

Business Debtline reviews

Unverified business Last reviewed within 7 days
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Offers free financial literacy resources
    Offers free financial literacy resources

Review summary

People rate this company as Good based on 28 product reviews

Average score of 4.33/5
5 star
89%
4 star
4%
3 star
0%
2 star
0%
1 star
7%
Reviews for Business Debtline have trended positively over the past 90 days

Latest positive rating

5.00/5

I was a bit lost after the company failed, leaving m...

I was a bit lost after the company failed, leaving me with directors loan guarantees that I couldn't pay. Business debtline made the situation clear... I was a bit lost after the company failed, leaving me with directors loan guarantees that I couldn't pay. Business debtline made the situation clear and helped me write letters to sort things out. Read more Read less

{"display":"James","slug":"user1782740703","deleted_at":null,"created_at":"2026-06-29T13:45:03.000000Z","updated_at":"2026-06-29T13:45:03.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Ralph","last_name":"Hosier","full_name":"Ralph Hosier","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt advice
James 29th June 2026

Latest negative rating

1.00/5

Did the online form prior to calling tried calling t...

Did the online form prior to calling tried calling three times and waited over an hour each time and still never managed to speak with anybody

{"display":"Keith B","slug":"user1780574342","deleted_at":null,"created_at":"2026-06-04T11:59:02.000000Z","updated_at":"2026-06-04T11:59:02.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Keith","last_name":"Bayley","full_name":"Keith Bayley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Debt advice
Keith B 4th June 2026

About Business Debtline

Business Debtline is a charity run by the Money Advice Trust.

Working in England, Wales and Scotland, each year Business Debtline helps thousands of small businesses and self-employed people deal with their debts.

Business Debtline provide free, independent debt advice over the phone and through a webchat service. They've been helping people in the UK with debt since 1992.

Business Debtline at a glance

Contact details

Phone
0800 197 6026
Social media

Reviews for Business Debtline

Showing 11 of 28 company reviews Last reviewed within 7 days

I was a bit lost after the company failed, leaving m...

Debt advice 29th June 2026

I was a bit lost after the company failed, leaving me with directors loan guarantees that I couldn't pay. Business debtline made the situation clear... I was a bit lost after the company failed, leaving me with directors loan guarantees that I couldn't pay. Business debtline made the situation clear and helped me write letters to sort things out. Read more Read less

Rated Excellent 5.00/5
Read more product reviews

Thank you BDL

Debt advice 29th June 2026

BDL have completely changed my life - they are kind and sympathetic on the telephone, helping you understand the different types of debt or money... BDL have completely changed my life - they are kind and sympathetic on the telephone, helping you understand the different types of debt or money problems that you have and the solutions for each. They follow up each call with an email so you don't have to remember everything which is particularly helpful for my health problems. They helped me create a budget and improve on areas by reducing costs and increasing benefits so this wasn't negative anymore. They actually helped me reduce my council tax by £1200 a year which was a benefit I had been advised for nearly 2 years I wasn't applicable for which removed this debt and allowed me to negotiate with other creditors for more affordable payments and to manage existing debt. The budget helped me understand how to manage the money I had better and to save a small amount monthly for emergencies. Overall, my financial situation is already substantially improved by dealing with 2 of 5 debt problems, and I have strategies in place for the others so I'm not afraid of my phone ringing or what letters will say anymore. I cannot thank them enough for the help they have given me, they have taken all my health considerations into account and assisted with solutions for the mental health impacts that debt has as well as listening and the advisors are all fantastic! Read more Read less

{"display":"LF","full_name":"LF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
LF
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    I was very stressed and anxious .

    I was very stressed and anxious . The advisors was very friendly and patient. Taking my mental health needs into consideration. Thank you

    {"display":"Kirsty J","full_name":"Kirsty J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Kirsty J 15th June 2026
  • 5.00/5

    Reduced my stress immediately.

    Reduced my stress immediately. I did not know this amazing service existed. I never thought I would be in the position I found myself in... Reduced my stress immediately. I did not know this amazing service existed. I never thought I would be in the position I found myself in but thankfully due to the helpline life was made so much easier. The information provided and the friendly approachable people I spoke to helped me sleep at night knowing I had many options that could help me. So grateful this help is available and my situation is much better. I know exactly where I am up to after avoiding looking at my real situation. It was easier to manage once I knew what I was dealing with. Thank you so much - amazing service, amazing customer service. Read more Read less

    {"display":"Grateful","full_name":"Grateful","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Grateful 13th June 2026
  • 5.00/5

    Very good debt advice

    I had advise firstly from Ben, which did not go too well, but then was offered a new session with Scott, which was excellent. Scott... I had advise firstly from Ben, which did not go too well, but then was offered a new session with Scott, which was excellent. Scott went out of his way and gave me lots of his time. Read more Read less

  • 5.00/5

    Help when it was most needed.

    I couldn't praise the people I spoke to at Business Debtline enough. They treated me with respect and empathy when I was suffering extreme anxiety... I couldn't praise the people I spoke to at Business Debtline enough. They treated me with respect and empathy when I was suffering extreme anxiety about my debt. They helped me to deal with each stage of the process and I know that I can go back to them for advice as things proceed. They helped me to sleep at night. Read more Read less

    {"display":"Liz B","full_name":"Liz B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Liz B 11th June 2026
  • 5.00/5

    Pinjaman online

    Semoga bisa di acc untuk pinjaman

    {"display":"ARYA F","full_name":"ARYA F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    ARYA F 9th June 2026
  • 5.00/5

    Very nice service.

    Very nice service. Good peapole

    {"display":"Piotr C","full_name":"Piotr C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Piotr C 9th June 2026
  • 5.00/5

    I was going through a difficult period that I couldn...

    I was going through a difficult period that I couldn't get out of and that was really making my life hard. A single phone call... I was going through a difficult period that I couldn't get out of and that was really making my life hard. A single phone call helped me resolve all my problems. Of course, Citizen Advice was also very helpful in this matter. I provided all the requested information truthfully and accurately. As a result, a decision was made to write off my £33,000 debt. Thank you very much for your help. Read more Read less

    {"display":"aLper","full_name":"aLper","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1640731.png"}}'s avatar
    Debt advice
    aLper 9th June 2026
  • 5.00/5

    Non Judgmental, Life Saving Support

    The advisors at business debt line are life savers. The support offered by the service as a whole is literally life saving. Debt is a... The advisors at business debt line are life savers. The support offered by the service as a whole is literally life saving. Debt is a huge problem in the UK and having a service like this that can provide solutions in a time of enormous stress is phenomenal. The knowledge, understanding and jon judgemental support that each and every advisor gives means life can go on and solutions can be found to whatever debt circumstance you find yourself in. Huge thanks and appreciation to all. Read more Read less

    {"display":"Seano","full_name":"Seano","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Seano 6th June 2026
  • 5.00/5

    Helpful, kind, informative and reassuring advice given.

    Helpful, kind, informative and reassuring advice given. Signposted to further help and solid guidance.

    {"display":"Angela W","full_name":"Angela W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Angela W 5th June 2026

    Products from Business Debtline

    Showing all products offered by Business Debtline

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice