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13th March 2018
Excellent no reservations
Excellent – no reservations, I would recommend this company to anyone.
Your Bedford Insurance Reviews (1144)
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10th January 2018
took £144 deposit no cover in return
My insurance was cancelled after one of their call handlers had a hissy...
Read more My insurance was cancelled after one of their call handlers had a hissy fit
Ok thankyou for the update i didnt know i had insurance because ive not received any confirmation i am now complaining to the ombudsman and will leave back feedback on your websites this is my complaint to start against your company.
I bought insurance at 12.30 7/01/2018 £144 deposit ive received only the receipt on the morning.
contact mid all day to check insurance Said "no insurance all day.
I ring this morning and a rude person gave me abuse started shouting at me and then cancelled my insurance of which i have now received a 2nd email saying your insurance is cancelled i wish this to be treated as a complaint....
Also to add I have emailed your company no response, i have sent messages via facebook no response, I have phoned 3 times no help.i have responded to your request on here and guess what nothing ... are you just keeping my £144 ? cause the only response ive received is on here ....im sure its not difficult to find the emails for the share holders and start emailing them directly...... take my money not one email regarding my vehicle being issured i contact m.i.d and shows no insurance .... and for your record ive also complained to the brokers too about you see what Wednesday brings.
Wednesday brought zero responses.
Reply from Bedford Insurance
Dear Mr Thompson,
We have seen your complaint across multiple review platforms and it has been passed over to the New Business Manager. The issue is being investigated and we will be in contact shortly. Unfortunately this is taking longer that usual as all individual complaints must be documented as well as the duplicated and updated versions.
Kind regards,
Bedford Insurance.
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30th December 2017
Easy friendly service
Excellent customer service best price very helpfull understood details thanks ever so much for taking the stress off of my shoulders
Reply from Bedford Insurance
Dear Nicola,
Thank you for your review, we'll be sure to pass this over to our customer service team.
Kind regards,
Bedford Insurance.
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30th December 2017
Easy friendly service
Customer service friendly insured quick when needed
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17th November 2017
Caring efficient and helpful
Immediate response to my claim car brought to my home in time for me to get to work
Reply from Bedford Insurance
Dear Beatrice Beattie,
Thank you for sharing your experience about our claims service, we are very glad to get this positive feedback.
Kind regards,
Bedford Insurance.
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14th November 2017
great insurance company to have bye your side for peace of mind
great exsperience time to say that act fast for you to resolve any accident you have
Reply from Bedford Insurance
Dear Lisa Boyle,
Our team is available to take calls in the evenings and weekends as well as the regular 9-5 hours for the convenience of our customers. We also have an extremely reliable 24 hour helpline in the event that any of our customers are involved in an accident. We are happy to hear that this has given you piece of mind.
Kind regards,
Bedford Insurance.
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14th November 2017
the best
great service great people to talk to and they are fast and efficent and knows how to treat there customers with a big stisfaction keep the good work up many thanks lisa
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10th October 2017
Excellent quality
My vehicles have been insured through Bedford for a number of years.Throughout this period,and upon renewal,the value for money quotes have always been provided by Bedford.
Reply from Bedford Insurance
Dear Tony Rankin,
Thank you for renewing with us for multiple years. Our team will always work with our panel of insurers to find you some of the very best quotes on the market.
Kind regards,
Bedford Insurance.
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6th October 2017
Very helpful and friendly
Very happy with all your quotes very professional and friendly service thank you will be bringing all my future renewal to you
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5th October 2017
Very good and easy company to deal with
Had a very easy and pleasant time taking out my insurance with Bedford insurance. Will recommend to friends and certainly use them again.
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3rd October 2017
very poor service, I will never use them or recommend bedford insurance
took up the policy and I changed my car a few months into the policy. As I couldnt cancel the policy due to excessive service charges, I had to renew the whole policy. this meant that I lost out on over £250 as I was told that my breakdown cover could ...
Read moretook up the policy and I changed my car a few months into the policy. As I couldnt cancel the policy due to excessive service charges, I had to renew the whole policy. this meant that I lost out on over £250 as I was told that my breakdown cover could not be refunded they also applied a service charge. This is mainly due to the fact that they use a finance company that underwrites the policy which means that they send you legal letters threatening legal action if you dont pay the fees ! The whole experience has been a nightmare and I would rather pay slightly more for my insurance from a reputable company
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3rd October 2017
Extremely competitive insurance company
Very competitive prices and the telephone staff are very helpful and are always able to help with any queries I have ever had .thats why I have decided to stay with this company
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2nd October 2017
Professional but human
I have had several policies over the years and believe they work hard to get the best quotes. They have always been helpful and patient without pestering me.
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1st October 2017
Awful. If I could give zero stars I would.
Cancelled insurance within cooling off period. No contact from Bedford after automatic acknowledgement and no refund two months later. Appalling service.
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1st October 2017
Car insurance
I am Bedford's customer for over 3 years. I am pleased with their service because each year they offer me low price possible. Once I had got a refund from them on about 250 pounds because I was paying extra by mistake.
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30th September 2017
Happy with customer service
i am happy with your excellent customer service
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30th September 2017
Good Efficient Company
Bedford contacted me in good time with a quotation for my landlod and unlike most compaies did not automatically take the premium from the account used...
Read more Bedford contacted me in good time with a quotation for my landlod and unlike most compaies did not automatically take the premium from the account used previously.
I was not hassled to renew my insurance but reminded when it was nearing the renewal date.
The renewal process was easy and what I considered to be good value.
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