The staff are very friendly and helpful.

I like that I can open an account in joint names for my grandson and granddaughter and get a book and choose how much we can put in at anytime.

That you can talk to real people and the branch is still open and not online and I like tat they raise money for good causes.

The branch always seems to be busy but there is only ever one cashier on when other people are sat behind the screens surely if... The branch always seems to be busy but there is only ever one cashier on when other people are sat behind the screens surely if they see a queue they should open. Read more Read less

Easy to do business with passbook. No apps, passwords etc necessary.

My grandfather opened an account for me in 1951 and I have held one to this day. Always been helpful and feel appreciated. No reason... My grandfather opened an account for me in 1951 and I have held one to this day. Always been helpful and feel appreciated. No reason to do anything if it aint broke don't fix it. Read more Read less

ISA transfer - very efficiently processed. Very straight forward. No issues at all.

Convenient branch and friendly staff.

Love the cosy feel of the BS - small customer area but easy and good to access to the professional staff with privacy. When busy... Love the cosy feel of the BS - small customer area but easy and good to access to the professional staff with privacy. When busy one thinks why only one counter open but in truth with staffing and patience - dose not effect the marvellous service. Read more Read less