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Boom Community Bank reviews

Boom Credit Union logo
Rated Excellent • 4.83/5

Boom Community Bank reviews

Verified business Last reviewed within 21 days
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  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,628 product reviews

Average score of 4.83/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Boom Community Bank have trended positively over the past 90 days

Boom Community Bank really shines with its friendly, helpful staff and easy, straightforward loan and savings processes. People love how the bank supports the community and offers a unique chance to save while repaying loans. However, a few found communication patchy and some were disappointed by loan refusals despite good repayment history.

Positive themes

  • Boom Community Bank loans are quick, easy, and come with friendly, helpful staff.
  • Saving with Boom Community Bank is easy and feels safe with great customer service.
  • Boom Community Bank’s loans let you save while repaying which is a brilliant idea.

Negative themes

  • Some found Boom Community Bank’s communication poor or product changes unclear.
  • A few were disappointed when their loan applications were refused despite good history.
  • One felt Boom cared more about money than helping people in need.
Summarised by AI
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About Boom Community Bank

Boom Community Bank is a not-for-profit Credit Union. Its operating surplus goes back into services or is paid as dividends to members.

It was founded in 2008 and originally called West Sussex Credit Union. Mergers with other Credit Unions then formed Boom Community Bank. Today, it provides financial services to people who live or work in areas from Berkshire to the South Coast.

Boom Community Bank provide loans and savings products.

Boom Community Bank at a glance

Contact details

Phone
0345 521 5552
Email
[email protected]
Main address
Office 5, 15 Grafton Road. Worthing West Sussex, BN11 1QP
Social media

Reviews for Boom Community Bank

Showing 11 of 1628 company reviews • Last reviewed within 21 days

Helpful people serving the community

Savings • 23rd May 2026

The staff are friendly and helpful, and when I have needed to get in touch they have taken the trouble to respond to enquiries personally.... The staff are friendly and helpful, and when I have needed to get in touch they have taken the trouble to respond to enquiries personally. I have chosen Boom Community Bank as a place to save because it helps money to recycle around the community, rather than generate profits for fat cat corporate bankers. Read more Read less

{"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very easy process and the staff are always so quick...

Loans • 23rd May 2026

Very easy process and the staff are always so quick to help

{"display":"Dan E","full_name":"Dan E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    really good way to save - always helpful

    really good way to save - always helpful

    {"display":"Elizabeth W","full_name":"Elizabeth W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth W 23rd May 2026
  • 1.00/5

    Difficult to communicate with.

    Difficult to communicate with. Changes your product without nforming you.

    {"display":"Paul","full_name":"Paul","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul 23rd May 2026
  • 5.00/5

    Boom have been extraordinarily helpful and easy & sa...

    Boom have been extraordinarily helpful and easy & safe to use. Clear communication. Careful consideration given to loan requests. The app/website seems very secure and easy to use.

    {"display":"Lewis M","full_name":"Lewis M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Lewis M 22nd May 2026
  • 5.00/5

    Excellent

    I have been using Boom Community Bank for my loans for quite some time and I have never got any problem and it is instant... I have been using Boom Community Bank for my loans for quite some time and I have never got any problem and it is instant when you qualify for their loan and it’s quite reasonable with their payment plans. I really recommend it. Read more Read less

    {"display":"Eric","full_name":"Eric","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Eric 22nd May 2026
  • 5.00/5

    Boom have helped me out of a couple of sticky situat...

    Boom have helped me out of a couple of sticky situations where "regular" lenders wouldn't.

    {"display":"Rhiannan M","full_name":"Rhiannan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Rhiannan M 22nd May 2026
  • 5.00/5

    Support to meet your needs

    Boom have been very supportive by offering a wide range of services to meet a range of needs,

    {"display":"Kamilah C","full_name":"Kamilah C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kamilah C 22nd May 2026
  • 5.00/5

    Helpful, friendly and thorough

    Helpful, friendly and thorough staff when I needed a loan

    {"display":"Gabrielle W","full_name":"Gabrielle W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Gabrielle W 22nd May 2026
  • 5.00/5

    Happy customer!

    I have had a loan in the past and this has since been paid off. I now continue to save each month. I am really... I have had a loan in the past and this has since been paid off. I now continue to save each month. I am really pleased that I have got my finances back on track. Boom community bank has been a life saver, literally! Thank you B Bruce Read more Read less

    {"display":"Barbara Bruce","full_name":"Barbara Bruce","avatar":{"url":"\/uploads\/avatars\/users\/950003.jpg"}}'s avatar
    Savings
    Barbara Bruce 21st May 2026
  • 5.00/5

    Steady way of saving with a community conscience.

    Steady way of saving with a community conscience. Welcoming staff rather than a cash machine.

    {"display":"Alan C","full_name":"Alan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan C 21st May 2026

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