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Boom Community Bank reviews

Boom Credit Union logo
Rated Excellent • 4.94/5

Boom Community Bank reviews

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Review summary

People rate this company as Excellent based on 1,582 product reviews

Average score of 4.94/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%

Boom Community Bank is loved for its friendly, helpful staff and easy loan process that supports saving while borrowing. The app and online services make managing money simple and stress-free. However, some feel disappointed when denied a second loan despite good repayment history, and a few mention that interest rates on savings could be better.

Positive themes

  • Boom Community Bank’s staff are friendly, helpful, and make borrowing stress-free.
  • The loan process with Boom Community Bank is quick, easy, and well explained.
  • Saving while repaying loans with Boom Community Bank is a brilliant feature.

Negative themes

  • Some were disappointed when denied a second loan despite good repayment.
  • Interest rates on savings at Boom Community Bank could be more competitive.
  • A few found communication or access to services less straightforward at times.
Summarised by AI
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About Boom Community Bank

Boom Community Bank is a not-for-profit Credit Union. Its operating surplus goes back into services or is paid as dividends to members.

It was founded in 2008 and originally called West Sussex Credit Union. Mergers with other Credit Unions then formed Boom Community Bank. Today, it provides financial services to people who live or work in areas from Berkshire to the South Coast.

Boom Community Bank provide loans and savings products.

Boom Community Bank at a glance

Contact details

Phone
0345 521 5552
Email
[email protected]
Main address
Office 5, 15 Grafton Road. Worthing West Sussex, BN11 1QP
Social media

Reviews for Boom Community Bank

Showing 11 of 1582 company reviews

Very simple application, nothing complicated

Loans • 2nd November 2025

Very simple application, nothing complicated

{"display":"Joffin s","full_name":"Joffin s","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1001343.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Im very happy good help and quick progress

Loans • 24th October 2025

Im very happy good help and quick progress

{"display":"Kelly ","full_name":"Kelly ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent from start to finish- the whole process wa...

    Excellent from start to finish- the whole process was explained and what is expected.

    {"display":"K M","full_name":"K M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    K M 20th October 2025
  • 5/5

    Boom family loan :)

    Have never had an issue with boom community bank they are always helpful when needed I have a family loan through them and I love... Have never had an issue with boom community bank they are always helpful when needed I have a family loan through them and I love the fact it’s saving for me aswel as paying the loan off all in all great services thank you. Read more Read less

    {"display":"Chantel","full_name":"Chantel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Chantel 20th October 2025
  • 5/5

    Boom is not a computer says no organisation.

    I had found myself in a position where debts had mounted up and had become difficult to manage. I have always had a wage coming... I had found myself in a position where debts had mounted up and had become difficult to manage. I have always had a wage coming in and pay my bills but because of my credit utilisation no one would assist me to get it all consolidated. Boom have been amazing and now encourage me to save. Read more Read less

    {"display":"Michael T","full_name":"Michael T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Michael T 14th October 2025
  • 5/5

    Personal, quick and ethical.

    Personal, quick and ethical. Personal, quick and ethical. Great customer service and great rates. The team are contactable and explain the process and application in detail.

    {"display":"Matt R","full_name":"Matt R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Matt R 13th October 2025
  • 5/5

    Extremely happy member.

    Absolutely brilliant, always so helpful, and willing to help you through all the online questions, and how to do particular online stuff that I wouldn't... Absolutely brilliant, always so helpful, and willing to help you through all the online questions, and how to do particular online stuff that I wouldn't be able to do without their guidance. As Mary poppins would say.Practically perfect in everyway. Well done you lovely people. Read more Read less

    {"display":"Jenny A","full_name":"Jenny A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jenny A 10th October 2025
  • 5/5

    The best

    Was very good quick and easy much appreciated thank you

    {"display":"Rosey L","full_name":"Rosey L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Rosey L 30th September 2025
  • 5/5

    amazing help, staff and loan

    2nd time I’ve had to ask Boom for help with a loan and they’ve come through again with advice, support and a plan of action... 2nd time I’ve had to ask Boom for help with a loan and they’ve come through again with advice, support and a plan of action to help me reach my financial goals. Thank you again! Read more Read less

    {"display":"Yume","full_name":"Yume","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Yume 17th September 2025
  • 5/5

    Quick and polite

    This is my 2nd loan with Boom, both times very easy to apply, and staff always polite.

    {"display":"Amy c","full_name":"Amy c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Amy c 17th September 2025
  • 5/5

    Amazing service from start to finish.

    Amazing service from start to finish. I’ve been using boom loans for a few years now and always had amazing service

    {"display":"Laura j","full_name":"Laura j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Laura j 15th September 2025

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