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Boom Community Bank reviews

Boom Credit Union logo
Rated Excellent • 4.94/5

Boom Community Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 1,264 product reviews

Average score of 4.94/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%

Latest positive rating

5/5

Excellent service and really nice people

Excellent service and really nice people

{"display":"Elaine B","full_name":"Elaine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Elaine B 9th May 2025

Latest negative rating

1/5

not a fair company

I was given a loan which I paid off. I had my child benefit directly paid to them. I also made extra payments whenever I... I was given a loan which I paid off. I had my child benefit directly paid to them. I also made extra payments whenever I could also, even though I didnt need to. I thought by doing this they would see I am reliable and be able to give me a second loan once I had paid off my first. They declined me. I think its wrong to accept all the interest on top, accept early payments when they dont plan on giving a second one after proving yourself to be reliable. I also have my personal child benefit money directly to them so was shocked when I was turned down after being so sensible and trying to pay them off sooner. Highly dissapointed. They mentioned how there lending policies may of changed but I just didnt think it was fair at all. When I first signed up some members of their team were struggling to send people the right form in order to change the child benefit account details and helped a lady out with that also, who was very grateful that i helped. So just feels like a slap in the face Read more Read less

{"display":"Bx","full_name":"Bx","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Bx 10th August 2024
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About Boom Community Bank

Boom Community Bank is a not-for-profit Credit Union. Its operating surplus goes back into services or is paid as dividends to members.

It was founded in 2008 and originally called West Sussex Credit Union. Mergers with other Credit Unions then formed Boom Community Bank. Today, it provides financial services to people who live or work in areas from Berkshire to the South Coast.

Boom Community Bank provide loans and savings products.

Boom Community Bank at a glance

Contact details

Phone
0345 521 5552
Email
[email protected]
Main address
17 liverpool street gardens
Social media

Reviews for Boom Community Bank

Showing 11 of 1264 company reviews • Last reviewed within 7 days

Excellent service and really nice people

Loans • 9th May 2025

Excellent service and really nice people

{"display":"Elaine B","full_name":"Elaine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Boom staff are extremely friendly and the service is...

Loans • 2nd May 2025

Boom staff are extremely friendly and the service is spot on so very straightforward forward. Having the zoom call also really helped so either party... Boom staff are extremely friendly and the service is spot on so very straightforward forward. Having the zoom call also really helped so either party can ask any questions. Boom are also very easy and quick service.Highly recommended Read more Read less

{"display":"Melanie ","full_name":"Melanie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Efficiency

    Processed fast great customer services communications have been spot on asking for information

    {"display":"John p","full_name":"John p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    John p 1st May 2025
  • 5/5

    I had an excellent experience with the customer se...

    I had an excellent experience with the customer service team. From the moment I reached out, they were responsive, friendly, and incredibly helpful. They listened... I had an excellent experience with the customer service team. From the moment I reached out, they were responsive, friendly, and incredibly helpful. They listened to my concerns patiently and went above and beyond to resolve my issue quickly. It’s rare to find such genuine care and professionalism these days, and I truly appreciate the way everything was handled. I left the interaction feeling valued and confident in the company. Highly recommend! Read more Read less

    {"display":"Andrea","full_name":"Andrea","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Andrea 30th April 2025
  • 5/5

    Helped me get out of debt

    Helped me to consolidate my debts

    {"display":"Amanda ","full_name":"Amanda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Amanda 20th April 2025
  • 5/5

    Amazing service

    The process is simple and easy to use from start to finish once your application is filled they give a call to advise next steps... The process is simple and easy to use from start to finish once your application is filled they give a call to advise next steps and to confirm payment amount and repayment details then you upload your forms of I.D to an easy to use online process.this took 3 days in total. Read more Read less

    {"display":"Christine J","full_name":"Christine J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Christine J 17th April 2025
  • 5/5

    Boom are extremely good you can save while pay your...

    Boom are extremely good you can save while pay your loan back highly recommend them

    {"display":"Leanne Alves","full_name":"Leanne Alves","avatar":{"url":"\/assets\/uploads\/avatars\/users\/371076.png"}}'s avatar
    Loans
    Leanne Alves 15th April 2025
  • 5/5

    Great local based service

    I always like saving it’s easy to add funds and the app keeps me updated great local service

    {"display":"Stephen S","full_name":"Stephen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen S 7th April 2025
  • 5/5

    Very helpful when needing information and when needi...

    Very helpful when needing information and when needing help applying and how to change information for payments

    {"display":"amy johnson","full_name":"amy johnson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/947437.png"}}'s avatar
    Loans
    amy johnson 27th February 2025
  • 5/5

    Love it helped me when I needed it very easy...

    Love it helped me when I needed it very easy and quick

    {"display":"Lisa Hing ","full_name":"Lisa Hing ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Lisa Hing 22nd November 2024
  • 5/5

    Excellent

    Excellent couldn't ask for better

    {"display":"Lisa m","full_name":"Lisa m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Lisa m 13th September 2024

    Products from Boom Community Bank

    Showing all products offered by Boom Community Bank

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