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By Miles reviews

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Rated Excellent 4.89/5

By Miles reviews

Verified business

Review summary

People rate this company as Excellent based on 12,694 product reviews

Average score of 4.89/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for By Miles have trended negatively over the past 90 days

Latest positive rating

5/5

perfect - easy switching vehicles and claiming

perfect - easy switching vehicles - easy when made a claim

{"display":"Chris W","full_name":"Chris W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Insurance
Chris W 11th October 2024

Latest negative rating

1/5

When it comes to report a claim then the nightmare s...

When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments... When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a claim. Every time the person answer and checked my details they were saying it's not this department to deal with and they will put me to another and it was constantly for 3 hours. Then I gave up, as need brake from this silliness. My case still not set up or resolved yet. Read more Read less

{"display":"Kat K","full_name":"Kat K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Insurance
Kat K 14th November 2024

About By Miles

By Miles is an award-winning car insurance company.

By Miles was founded in 2016, when it started building a policy the team believed would be fairer, smarter and better suited to lower mileage drivers. This is why By Miles charge a fixed cost that covers a car while it’s parked, but the rest is based on the miles driven.

By Miles provides insurance customers with the cost of every journey, no extra cost for No Claims Discount protection, capped mileage costs and a car medic on the app.

By Miles at a glance

Reviews for By Miles

Showing 11 of 12694 company reviews

When it comes to report a claim then the nightmare s...

Car Insurance 14th November 2024

When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments... When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a claim. Every time the person answer and checked my details they were saying it's not this department to deal with and they will put me to another and it was constantly for 3 hours. Then I gave up, as need brake from this silliness. My case still not set up or resolved yet. Read more Read less

Rated Terrible 1/5
Read more product reviews

perfect - easy switching vehicles and claiming

Car Insurance 11th October 2024

perfect - easy switching vehicles - easy when made a claim

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Great for low mileage users.

    Great for low mileage users. Always give a competitive renewal price.

    {"display":"Alan","full_name":"Alan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Alan 4th September 2024
  • 3/5

    First year was good and affordable compared to other...

    First year was good and affordable compared to other companies but second year rate per mile increased by more than 50%. Comparatively it is worse than other companies.

    {"display":"Giovetti","full_name":"Giovetti","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Giovetti 4th September 2024
  • 5/5

    Miles better than the rest .

    I have been a loyal customer for a few years. They have been excellent. Even when I was in an accident. 5 stars!

  • 5/5

    Has proven excellent cost saving option for low mile...

    Has proven excellent cost saving option for low mileage drivers

  • 5/5

    By miles is the perfect choice for infrequent drivers.

    By miles is the perfect choice for infrequent drivers. You only pay when you drive and the amount is determined by how many miles you... By miles is the perfect choice for infrequent drivers. You only pay when you drive and the amount is determined by how many miles you go. It's great having a dynamic payment plan that maximises the value you get from your provider. Read more Read less

    {"display":"Fraser Doig","full_name":"Fraser Doig","avatar":{"url":"\/assets\/uploads\/avatars\/users\/563277.png"}}'s avatar
    Car Insurance
    Fraser Doig 23rd August 2024
  • 5/5

    By Miles Car Insurance

    Have used for one year but also renewing with them. Policy bought for 8000 miles but only used 7000 & therefore get a refund. Are... Have used for one year but also renewing with them. Policy bought for 8000 miles but only used 7000 & therefore get a refund. Are also most competitive for this year. You literally pay for the miles you use. Paying under £300 for fully comprehensive insurance with legal cover, protected NCB & courtesy car if needed. Read more Read less

    {"display":"Lisa Field","full_name":"Lisa Field","avatar":{"url":"\/assets\/uploads\/avatars\/users\/664010.png"}}'s avatar
    Car Insurance
    Lisa Field 23rd August 2024
  • 1/5

    I paid for insurance.

    I paid for insurance. My car was hit while parked. I have the details of the car and person driving. They do not deal with... I paid for insurance. My car was hit while parked. I have the details of the car and person driving. They do not deal with claims unless you sign a credit agreement Read more Read less

    {"display":"Linda W","full_name":"Linda W","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1052335.png"}}'s avatar
    Car Insurance
    Linda W 14th August 2024
  • 5/5

    Pay-per-mile is the way forward!

    I've been a member for the past three years and about to start my fourth. I would never go back to a different way of... I've been a member for the past three years and about to start my fourth. I would never go back to a different way of insuring my car. The app is really helpful and whenever I need help it's so easy. I save money every year and it's easy to keep track of what I'm spending. Read more Read less

  • 1/5

    TOTAL RIP OFF

    Been with Bymiles for 2 years. During that time nothing has changed except 2 years older. During that time my anual mileage has reduced, because... Been with Bymiles for 2 years. During that time nothing has changed except 2 years older. During that time my anual mileage has reduced, because of circumstances beyond my contol, by approx 60% but my mileage rate has been increased by over 1000% - total rip off. Read more Read less

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