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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.86/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,686 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 23686 company reviews • Last reviewed within 7 days

Good benefit for money good comunication

Credit card • 11th April 2026

Good benefit for money good comunication

{"display":"Vlasta O","full_name":"Vlasta O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Very happy with the process of the application and t...

Credit card • 11th April 2026

Very happy with the process of the application and the app that I can keep check on my spending

{"display":"Ruth j","full_name":"Ruth j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great service

    Great fast service, quick and easy application process., card was delivered in days, ready to use. User friendly too. The apps easy to navigate, just... Great fast service, quick and easy application process., card was delivered in days, ready to use. User friendly too. The apps easy to navigate, just a really useful tool. Regular email updates, highly recommended Read more Read less

    {"display":"Lisa S","full_name":"Lisa S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Lisa S 11th April 2026
  • 5/5

    Good Company

    They are very prompt and professional each time I’ve spoken to them.

    {"display":"Vivienne","full_name":"Vivienne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Vivienne 11th April 2026
  • 5/5

    Zemplar good banking

    Always fast and efficient helpful

    {"display":"Allan M","full_name":"Allan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Allan M 11th April 2026
  • 5/5

    My experience is perfectly great most especially on...

    My experience is perfectly great most especially on the App.

    {"display":"Jeff A","full_name":"Jeff A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Jeff A 11th April 2026
  • 5/5

    Up to the mark for today and secure

    Up to the mark for today and secure

    {"display":"Edward fhvet","full_name":"Edward fhvet","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent experience great value and no hassle

    Excellent experience great value and no hassle

    {"display":"Ian Chipchase","full_name":"Ian Chipchase","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    These guys make everything so simple.

    These guys make everything so simple. I have another mainstream, old-school bank that everyone knows, and the difference is night and day. Zempler automatically helps... These guys make everything so simple. I have another mainstream, old-school bank that everyone knows, and the difference is night and day. Zempler automatically helps me and makes my day-to-day banking easy-peasy! Read more Read less

    {"display":"Brian T","full_name":"Brian T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Brian T 11th April 2026
  • 5/5

    Great service.no pressure banking.

    Great service. easy to use app. No pressure banking.

    {"display":"Bryan M","full_name":"Bryan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Bryan M 11th April 2026
  • 5/5

    Good service and very helpful for my daly expenses

    Good service and very helpful for my daly expenses

    {"display":"Don Wijesinghe ","full_name":"Don Wijesinghe ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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