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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.86/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 24,007 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 24007 company reviews • Last reviewed within 7 days

Good banking system, and excellent service

Business account • 16th April 2026

Good banking system, and excellent service

{"display":"Marcus ","full_name":"Marcus ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

easy online banking helpful phone staff

Current accounts • 16th April 2026

easy online banking helpful phone staff

{"display":"eric c","full_name":"eric c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    All good.

    All good. Great card great service

    {"display":"Jon P","full_name":"Jon P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Jon P 16th April 2026
  • 5/5

    The best credit card I I’m happy with

    The best credit card I I’m happy with

    {"display":"Mario K","full_name":"Mario K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Mario K 16th April 2026
  • 5/5

    Top Banking Service

    Never had a single problem since opening this account.

    {"display":"Angie R","full_name":"Angie R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Angie R 16th April 2026
  • 4/5

    ...........

    ... ...good services. Very easy Easy access

    {"display":"Agnieszka J","full_name":"Agnieszka J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Fast easy and very efficient this bank has grown and...

    Fast easy and very efficient this bank has grown and has got even better for the customers

    {"display":"Robert ","full_name":"Robert ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Robert 16th April 2026
  • 5/5

    A simple to use web site, not forced to use apps on...

    A simple to use web site, not forced to use apps on a phone that simply works.

    {"display":"Alan H","full_name":"Alan H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Alan H 15th April 2026
  • 5/5

    Ease of use!

    Ease of use! Makes a great customer experience.

    {"display":"Sajid j","full_name":"Sajid j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Sajid j 15th April 2026
  • 5/5

    Best card

    Brilliant all round great service

    {"display":"Leanne S","full_name":"Leanne S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Leanne S 15th April 2026
  • 4/5

    would love apple pay integration

    would love apple pay integration

    {"display":"Max ","full_name":"Max ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Max 15th April 2026

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