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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.78/5

Zempler Bank reviews

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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 24,058 product reviews

Average score of 4.78/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended negatively over the past 90 days

Zempler Bank's apps and online platforms are widely praised for being easy to use and reliable, making everyday banking straightforward. Many find their customer service friendly, helpful, and quick to respond, especially for business accounts and credit cards. However, a significant number of users have faced frustrating account restrictions and freezes without clear explanations, causing serious disruption. Fees and charges, especially for withdrawals and missed payments, are often seen as steep and off-putting.

Positive themes

  • Zempler Bank apps are easy to use and make banking simple and straightforward. (8 mentions)
  • Customer service at Zempler Bank is friendly, helpful, and quick to respond. (7 mentions)
  • Zempler Bank business accounts are easy to open and manage with good support. (6 mentions)

Negative themes

  • Account freezes and restrictions at Zempler Bank cause major stress and delays. (6 mentions)
  • Fees for withdrawals and missed payments at Zempler Bank feel excessive. (5 mentions)
  • Customer service can be unhelpful or slow when dealing with serious issues. (5 mentions)
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 24058 company reviews

Excellent Bank

Business account • 20th June 2026

Excellent Seevice Highly Recommend

{"display":"Faisal Hussain ","full_name":"Faisal Hussain ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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So annoyed with this bank they blocked my account go...

Current accounts • 12th June 2026

So annoyed with this bank they blocked my account got 2 weeks and only just unblocked it this 3 days ago they've now randomly restricted... So annoyed with this bank they blocked my account got 2 weeks and only just unblocked it this 3 days ago they've now randomly restricted my account again when I've started using it I have my children's money in that account t they now have to stave beavsue your holding me from using my own account or accessing my money you randomly sent me a new card when I didn't ask which still hasn't come either your just1making customer stress my name is Skye phillips my account number is 14658981 just made me top my phone up with money I've had to lend as can't use my account to ring to just get told I've got to wait for someone to contact me no one contacted me telling me about my account please can someone get this sorted today my children are suffering because of u Read more Read less

{"display":"skye p","full_name":"skye p","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1658895.png"}}'s avatar
Rated Terrible • 1.00/5
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  • 1.00/5

    Avoid, much better providers out there.

    they should send the app developers back to primary school. A dreadful experience that doesn't even support 2FA if you have more than one account.... they should send the app developers back to primary school. A dreadful experience that doesn't even support 2FA if you have more than one account. Can't save a debit card for automatic payment. Incomplete error messages ending in ... They won't allow you to pay them if you have missed a payment. I could go on and on. Read more Read less

    {"display":"Jonpfd","full_name":"Jonpfd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Jonpfd 3rd June 2026
  • 5.00/5

    PureBeauty

    Fees are extremely expensive and charges for almost everything you do on your account

    {"display":"PureBeauty","full_name":"PureBeauty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great for startups

    I was looking for a bank account for a new business and this has been great. It helped cover the costs of the formations and... I was looking for a bank account for a new business and this has been great. It helped cover the costs of the formations and also the team that provides support is great. There is simplicity to the visuals that make the app really easy to use. Read more Read less

    {"display":"Mariam ","full_name":"Mariam ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I have been with Zempler Bank since they became a bank.

    I have been with Zempler Bank since they became a bank. and was a customer of theirs before. They helped me when I needed advice... I have been with Zempler Bank since they became a bank. and was a customer of theirs before. They helped me when I needed advice and have always enjoyed a good relationship with them, as a long term customer. Read more Read less

    {"display":"David S","full_name":"David S","avatar":{"url":"\/uploads\/avatars\/users\/1199442.jpg"}}'s avatar
    Prepaid Card
    David S 21st May 2026
  • 5.00/5

    I have no problems or issues and Im happy wih their...

    I have no problems or issues and Im happy wih their service.

    {"display":"Helen","full_name":"Helen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very good bank thank you for everything...

    Very good bank thank you for everything

    {"display":"Marin Popa","full_name":"Marin Popa","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1573244.png"}}'s avatar
  • 5.00/5

    I am happy that why I stay with Zempler thanks...

    I am happy that why I stay with Zempler thanks

    {"display":"Lo Mohamadou lamine ","full_name":"Lo Mohamadou lamine ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy access customer service and good explanation fo...

    Easy access customer service and good explanation for any queries

    {"display":"Majid A","full_name":"Majid A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Super practical, super safe, and very attentive.

    Super easy, super safe, and I feel good about my money. The quality of service, the speed, the clarity, and the patience were all excellent.

    {"display":"Brenda l","full_name":"Brenda l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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