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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.86/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 24,024 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 24024 company reviews • Last reviewed within 7 days

No customer service experience as not been required.

Credit card • 18th April 2026

No customer service experience as not been required. all done online and was quick and easy with the steps to follow

{"display":"Shane","full_name":"Shane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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Everything is so easy to use, reminders for DD .

Business account • 18th April 2026

Everything is so easy to use, reminders for DD . Just great service easy and effective app

{"display":"Equine businesz","full_name":"Equine businesz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Easy to set up, monitor & access account which is gr...

    Easy to set up, monitor & access account which is great!

    {"display":"Carol C","full_name":"Carol C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Carol C 18th April 2026
  • 4/5

    My Review

    Very good. The customer service was very helpful.

    {"display":"Funmi I","full_name":"Funmi I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Funmi I 18th April 2026
  • 5/5

    Very reliable and excellent customer service

    Very reliable and excellent customer service

    {"display":"Moses","full_name":"Moses","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Moses 18th April 2026
  • 5/5

    Everything is set out very clearly

    Everything is set out very clearly

    {"display":"Paul Jones ","full_name":"Paul Jones ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Paul Jones 18th April 2026
  • 4/5

    Good customer service always very understanding and...

    Good customer service always very understanding and polite, still not established as the high street banks but definitely better at customer satisfaction

    {"display":"Richard Dyson","full_name":"Richard Dyson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/318774.png"}}'s avatar
  • 5/5

    , happy with the serv.ice

    Everything was explained to me , happy with the service every time I got in touch

    {"display":"Denise B","full_name":"Denise B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Denise B 17th April 2026
  • 5/5

    Ex-Zempler-y!

    I had gone through a very difficult time personally and hadn’t been afforded time or help from named branches, BUT, Zempler, online account, easy to... I had gone through a very difficult time personally and hadn’t been afforded time or help from named branches, BUT, Zempler, online account, easy to access customer support team, helped and set me up! I have been with them for a few years (formerly Cashplus) but I couldn’t recommend them enough. User friendly, inform you in advance of any upcoming maintenance services, reasonable monthly fee for use of service. 100% recommend! Thank you Zempler! Read more Read less

    {"display":"Sarah M","full_name":"Sarah M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Sarah M 17th April 2026
  • 5/5

    Excellent service: I have been with zempler for quit...

    Excellent service: I have been with zempler for quite sometime now and no regrets. Customer support is good as well.

    {"display":"George Odediran","full_name":"George Odediran","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Account bank

    I have had an account opened for several months and it is very good.

    {"display":"Angelica P","full_name":"Angelica P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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