Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.84/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
Write a review
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,612 product reviews

Average score of 4.84/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended negatively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
Was this helpful?

About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 22612 company reviews • Last reviewed within 7 days

vlaue for money

Business account • 24th March 2026

reasonable charges and excellent cash-back incentive

{"display":"steven clarke","full_name":"steven clarke","avatar":{"url":"\/assets\/uploads\/avatars\/users\/482917.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Zempler Bank

Current accounts • 24th March 2026

Easy to navigate the app, fair overdraft fees and excellent customer support.

{"display":"Lauren","full_name":"Lauren","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    All good, very happy with Zempler bsnk

    All good, very happy with Zempler bsnk

    {"display":"Karen F","full_name":"Karen F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Karen F 23rd March 2026
  • 5/5

    very good servies excelleny thank nyou

    very good servies excelleny thank nyou

    {"display":"raththinam shandrakumar","full_name":"raththinam shandrakumar","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1406816.png"}}'s avatar
  • 5/5

    Ive been with zempler for years and never had a prob...

    Ive been with zempler for years and never had a problem tbh

    {"display":"Remiremi","full_name":"Remiremi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great bank very easy to use the interactive app

    Great bank very easy to use the interactive app

    {"display":"Adnan m","full_name":"Adnan m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Adnan m 16th March 2026
  • 5/5

    Banking ease

    Makes business banking with a very user friendly app

    {"display":"Olu","full_name":"Olu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Olu 15th March 2026
  • 5/5

    Excellent overall quality great customer service

    Excellent overall quality great customer service

    {"display":"Christopher Kelly","full_name":"Christopher Kelly","avatar":{"url":"\/assets\/uploads\/avatars\/users\/647120.png"}}'s avatar
  • 4/5

    Easy and Efficient Business Banking

    Good bank for business owners. Fairly easy setup, reliable online banking, reasonable fees, and helpful support when needed.

    {"display":"Sash","full_name":"Sash","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Sash 6th March 2026
  • 5/5

    Excellent and reliable service.

    Excellent and reliable service. Never any issues at all.

    {"display":"Michael K","full_name":"Michael K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good and polite customer service

    Good and polite customer service

    {"display":"Sana u","full_name":"Sana u","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Sana u 5th March 2026

    Products from Zempler Bank

    Showing products offered by Zempler Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice