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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.86/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 23,969 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 23969 company reviews • Last reviewed within 7 days

Zempler have taken the service I signed up for under...

Business account • 14th April 2026

Zempler have taken the service I signed up for under Cashplus and transformed the experience and opened up new opportunities as a customer. I am... Zempler have taken the service I signed up for under Cashplus and transformed the experience and opened up new opportunities as a customer. I am also a personal account holder too, it’s just that good. Read more Read less

{"display":"Alpha T","full_name":"Alpha T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/871369.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

All good so far.

Current accounts • 14th April 2026

All good so far. It has been a useful place to put my "pin money" it isn't my main account but one for my little... All good so far. It has been a useful place to put my "pin money" it isn't my main account but one for my little bit of spare. It has been very handy to have. Read more Read less

{"display":"MAXINE D","full_name":"MAXINE D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Aldermore account holder

    The on-line banking process is clear and simple and customer support, when required, is easy to access and helpful.

    {"display":"Ponti","full_name":"Ponti","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Ponti 14th April 2026
  • 4/5

    Charging for cash withdrawals is not helping

    Charging for cash withdrawals is not helping

    {"display":"Leslie C","full_name":"Leslie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I've been using Zempler for years and it's given me...

    I've been using Zempler for years and it's given me everything I need to start and buil my small business from the ground up.

    {"display":"Akin C","full_name":"Akin C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/644412.png"}}'s avatar
    Business account
    Akin C 13th April 2026
  • 5/5

    No hassle banking credit card.

    No hassle banking credit card. An easy way to keep on top of my credit score with easy payments in and out the account.

    {"display":"Ali","full_name":"Ali","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Ali 13th April 2026
  • 5/5

    My experience with this bank has been very positive.

    My experience with this bank has been very positive. The service is efficient, friendly, and always helpful.

    {"display":"Malgorzata R","full_name":"Malgorzata R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Malgorzata R 13th April 2026
  • 5/5

    Zempler First Class Business Bank Account

    Never had any banking transaction issues, customer services are very professional, polite and friendly and Zempler Bank is vey efficient in all aspects of banking

    {"display":"J P Regan","full_name":"J P Regan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy and convenient

    Easy and convenient way to use on the app adding funds or transferring money to or from other accounts and making contactless payments or withdrawals from an atm

    {"display":"S B","full_name":"S B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    S B 13th April 2026
  • 5/5

    A bank that supported me through a tough period and...

    A bank that supported me through a tough period and never said no, outstanding

    {"display":"Prem b","full_name":"Prem b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Prem b 13th April 2026
  • 5/5

    Helpful and friendly customer service

    Always found customer service to be helpful and interested in sorting queries or questions and lovely to speak to a human so important when dealing with money.

    {"display":"Victoria L","full_name":"Victoria L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Victoria L 13th April 2026

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