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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.86/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 24,032 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 24032 company reviews • Last reviewed within 7 days

Exemplar Zemplar

Business account • 20th April 2026

Very good to set up and quick at responding to queries.

{"display":"Philip E","full_name":"Philip E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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Zempler. Bank of the year

Business account • 20th April 2026

Banking with Zempler is fun where you can have the ability in savings and otherwise. It's highly recommended

{"display":"C N","full_name":"C N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
C N
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Would recommend!

    Very efficient, excellent bank, all queries handled quickly and thoroughly

    {"display":"Lawson","full_name":"Lawson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Lawson 20th April 2026
  • 1/5

    bad stay away

    1.400 only in my business account l can't a access also provide details still holding my money, they said investigate it for only 1.400

    {"display":"Okkes Erol","full_name":"Okkes Erol","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1526716.png"}}'s avatar
  • 4/5

    Zempler Bank has been superb.

    Zempler Bank has been superb. From a seamless process to gaining an account, excellent, secure services to a trouble free user experience. What more could be asked for?!

    {"display":"AJ","full_name":"AJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    AJ 20th April 2026
  • 5/5

    Five star review

    This is a no nonsense bank and does exactly what it says on the tin.

    {"display":"Hajmina patel","full_name":"Hajmina patel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    Basic account not very clear on fees.

    Basic account not very clear on fees. Over ly complicated to withdraw money. Far too many security checks

    {"display":"Richard B","full_name":"Richard B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Customer service is always polite and helpful

    Customer service is always polite and helpful

    {"display":"Gen","full_name":"Gen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Gen 19th April 2026
  • 4/5

    No customer service experience as not been required.

    No customer service experience as not been required. all done online and was quick and easy with the steps to follow

    {"display":"Shane","full_name":"Shane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Shane 18th April 2026
  • 5/5

    Everything is so easy to use, reminders for DD .

    Everything is so easy to use, reminders for DD . Just great service easy and effective app

    {"display":"Equine businesz","full_name":"Equine businesz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy to set up, monitor & access account which is gr...

    Easy to set up, monitor & access account which is great!

    {"display":"Carol C","full_name":"Carol C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Carol C 18th April 2026

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