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Zempler Bank reviews

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Rated Excellent 4.85/5

Zempler Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,574 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 22574 company reviews Last reviewed within 7 days

a very good bank and a very fast application I recom...

Current accounts 22nd February 2026

a very good bank and a very fast application I recommend the score 10

Rated Excellent 5/5
Read more product reviews

Simple, efficient business banking

Business account 22nd February 2026

Review title: Simple, efficient business banking with clear featuresReview text:I’ve had a positive experience using Zempler Bank for my business account. The account setup process... Review title: Simple, efficient business banking with clear featuresReview text:I’ve had a positive experience using Zempler Bank for my business account. The account setup process was straightforward and completed quickly, with clear instructions throughout. The online interface and mobile app are easy to navigate, making it simple to track transactions, manage payments, and monitor cash flow in real time.One of the main advantages is the transparency around fees, which helps with financial planning. The account works well for day-to-day business transactions, including receiving payments and making transfers. Notifications are prompt, and overall reliability has been good.Customer support has been responsive when needed, although most functions are intuitive enough that assistance is rarely required. The platform is especially useful for small businesses or independent professionals who want a modern, digital-first banking solution.Overall, I would recommend Zempler Bank to business owners looking for a convenient and efficient account with good usability and clear financial management tools. Read more Read less

Rated Good 4/5
Read more product reviews
  • 5/5

    All ways as a great back up and easy to use .

    All ways as a great back up and easy to use .

    {"display":"Thelma B","full_name":"Thelma B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Credit Card
    Thelma B 21st February 2026
  • 5/5

    Zempler is a Brand to remember....

    Zempler Bank is the ideal partner for small businesses. The account is simple to manage, integrates well with today's needs, and offers flexibility. A reliable and transparent banking option.

    {"display":"Ali","full_name":"Ali","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Ali 21st February 2026
  • 5/5

    Real humans answer your call not AI.

    Customer service is just a phonecall away should you have a problem and you get through to a human not a AI.

    {"display":"Toufou","full_name":"Toufou","avatar":{"url":"\/assets\/uploads\/avatars\/users\/647158.png"}}'s avatar
    Current accounts
    Toufou 21st February 2026
  • 5/5

    They always remind me in advance about my upcoming p...

    They always remind me in advance about my upcoming payment which has helped me to avoid late payment

  • 5/5

    Quick application simple app

    Quick application simple app straight forward

    {"display":"Jenni Clayton","full_name":"Jenni Clayton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1256872.png"}}'s avatar
    Credit card
    Jenni Clayton 21st February 2026
  • 5/5

    My only negative thing is that I m with bank 5 yrs,...

    My only negative thing is that I m with bank 5 yrs, always paid on time but still on same credit limit!

    {"display":"Nero M","full_name":"Nero M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/846024.png"}}'s avatar
    Credit card
    Nero M 21st February 2026
  • 5/5

    always great customer service helpful and you do not...

    always great customer service helpful and you do not feel rushed by them very good alround company to deal with

    {"display":"Itsiebit","full_name":"Itsiebit","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Itsiebit 21st February 2026
  • 5/5

    Good Credit card

    Good. The zampler bank credit card is Awesome.

    {"display":"Ragh V","full_name":"Ragh V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Ragh V 20th February 2026
  • 5/5

    When I’ve needed to speak to a person I get through...

    When I’ve needed to speak to a person I get through quickly and speak to a Himan. I value the Huma experience as it’s less... When I’ve needed to speak to a person I get through quickly and speak to a Himan. I value the Huma experience as it’s less frustrating and simpler to resolve issues than dealing with a Bot Read more Read less

    {"display":"Farah K","full_name":"Farah K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Farah K 20th February 2026

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