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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.85/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,605 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended negatively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 22605 company reviews • Last reviewed within 7 days

Excellent overall quality great customer service

Current accounts • 9th March 2026

Excellent overall quality great customer service

{"display":"Christopher Kelly","full_name":"Christopher Kelly","avatar":{"url":"\/assets\/uploads\/avatars\/users\/647120.png"}}'s avatar
Rated Excellent • 5/5
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Easy and Efficient Business Banking

Business account • 6th March 2026

Good bank for business owners. Fairly easy setup, reliable online banking, reasonable fees, and helpful support when needed.

{"display":"Sash","full_name":"Sash","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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  • 5/5

    Excellent and reliable service.

    Excellent and reliable service. Never any issues at all.

    {"display":"Michael K","full_name":"Michael K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good and polite customer service

    Good and polite customer service

    {"display":"Sana u","full_name":"Sana u","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Sana u 5th March 2026
  • 5/5

    very good .

    very good .excellent work costeomer service was very good

    {"display":"menaka s","full_name":"menaka s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    I've been with the bank for over four years, and hon...

    I've been with the bank for over four years, and honestly, they tick all the boxes you'd expect from a bank. I haven’t experienced any... I've been with the bank for over four years, and honestly, they tick all the boxes you'd expect from a bank. I haven’t experienced any issues with app performance or payment delays. The app refresh they implemented really creates that Monzo feel and allows for payment categorisation. I can't comment on customer service as I haven’t needed to contact them, which could be seen as a positive. Overall, I rate the bank and its services an 8/10. Read more Read less

    {"display":"Alexander F","full_name":"Alexander F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Proven liars and very poor service

    The customer service team have been proven to lie and not only takes a long time to answer the phone they leave you on hold for extended periods

    {"display":"Garry","full_name":"Garry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Garry 4th March 2026
  • 5/5

    Excellent experience it help me a lot

    Excellent experience it help me a lot

    {"display":"Carla Rodrigues ","full_name":"Carla Rodrigues ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Just so easy to deal with fantastic

    Just so easy to deal with fantastic

    {"display":"Paul E","full_name":"Paul E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Paul E 28th February 2026
  • 5/5

    Simple and seamless.

    Simple and seamless. I have no reason to not like Zempler.

    {"display":"Nick R","full_name":"Nick R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Nick R 28th February 2026
  • 5/5

    excellent banking with zempler Bank

    excellent service and easy on application

    {"display":"Abdessalem R","full_name":"Abdessalem R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Abdessalem R 27th February 2026

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