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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.85/5

Zempler Bank reviews

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Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,595 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
Summarised by AI
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 22595 company reviews • Last reviewed within 7 days

excellent banking with zempler Bank

Business account • 27th February 2026

excellent service and easy on application

{"display":"Abdessalem R","full_name":"Abdessalem R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Anytime I have an enquiry, the customer service team...

Business account • 27th February 2026

Anytime I have an enquiry, the customer service team is very knowledgeable and effective in communication.

{"display":"Look beyond ","full_name":"Look beyond ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    great bank of how a bank should be

    Zempler bank is a great example of how a bank should be for savings or business and when you need to talk to someone at... Zempler bank is a great example of how a bank should be for savings or business and when you need to talk to someone at the bank about your financial situation they are there to talk to Read more Read less

    {"display":"Stevenmannering ","full_name":"Stevenmannering ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    there are no issues i work within the money i have,...

    there are no issues i work within the money i have, if i have a question i can speak to a human, nothing is is... there are no issues i work within the money i have, if i have a question i can speak to a human, nothing is is any trouble to them, they are always helpful and polite, i recommend them with out hesitation Read more Read less

    {"display":"Abbasova","full_name":"Abbasova","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    Abbasova 26th February 2026
  • 5/5

    Been a great experience with no issues .

    Been a great experience with no issues . Staff are friendly and efficient when I have needed to contact. Thought it would be an issue... Been a great experience with no issues . Staff are friendly and efficient when I have needed to contact. Thought it would be an issue with an online bank but quite the opposite. Read more Read less

    {"display":"Stewart S","full_name":"Stewart S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Stewart S 25th February 2026
  • 5/5

    Excellent bank for my business, would highly recommend.

    Excellent bank for my business, would highly recommend. The App is very user friendly

    {"display":"Sarah C","full_name":"Sarah C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Sarah C 25th February 2026
  • 5/5

    Zempler bank are excellent people

    Zempler bank are excellent from.customer service are very good ,they will even remind u or called u to rmind u of your payment

    {"display":"godwin Agbeyegbe ","full_name":"godwin Agbeyegbe ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/985471.png"}}'s avatar
  • 5/5

    Great very good just don’t like site maintenance

    Great very good just don’t like site maintenance

    {"display":"Dayna Gibson","full_name":"Dayna Gibson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/683478.png"}}'s avatar
    Current accounts
    Dayna Gibson 25th February 2026
  • 5/5

    GOOD & EFFECTIVE

    Zempler is totally consistent in doing precisely as it says on their tin. No Glitz, no glamour, just simply a reliable and effective bank account... Zempler is totally consistent in doing precisely as it says on their tin. No Glitz, no glamour, just simply a reliable and effective bank account with all the features needed coupled with good pre-notification alerts. Read more Read less

    {"display":"Colin Howe","full_name":"Colin Howe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Colin Howe 24th February 2026
  • 5/5

    Never had a issue always work with us not against us...

    Never had a issue always work with us not against us like all other banks I’ve been with

    {"display":"Max g","full_name":"Max g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Max g 24th February 2026
  • 5/5

    A great online bank.

    I have been with Zempler Bank for a number of years now, When I joined, the bank was called Cashplus and I was having credit... I have been with Zempler Bank for a number of years now, When I joined, the bank was called Cashplus and I was having credit difficulties. Since then, I have seen them develop their services to become a fully fledged bank, with a great online app that is easy to use. They also recently introduced a google pay facility on mobiles, which I use frequently now. The Bank's security is also excellent with regular updates. I have no hesitation in recommending Zempler bank for this award. Read more Read less

    {"display":"Michael Nangle","full_name":"Michael Nangle","avatar":{"url":"\/assets\/uploads\/avatars\/users\/645040.png"}}'s avatar

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