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Zempler Bank reviews

Zempler Bank Logo
Rated Excellent • 4.86/5

Zempler Bank reviews

Verified business Last reviewed within 7 days
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  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 24,016 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Zempler Bank have trended positively over the past 90 days

Zempler Bank's Credit card, Current accounts, and Business account products are praised for their easy-to-use apps, helpful customer service, and quick transactions. However, many business account users face serious issues with account restrictions, poor communication, and unexplained freezes that cause major disruptions. Fees and charges also frustrate several users.

Positive themes

  • Zempler Bank Credit card is easy to use with helpful and friendly service.
  • Zempler Bank Business account app is simple, user-friendly and reliable.
  • Zempler Bank Current accounts app is easy to use with quick payments.

Negative themes

  • Business accounts often get frozen or blocked without clear reasons.
  • Customer service is frequently unhelpful and slow to resolve issues.
  • Fees and charges on transactions and cash deposits annoy many users.
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About Zempler Bank

Zempler Bank is a digital bank that introduced the UK’s first prepaid debit card and the first online business account.

Zempler Bank was founded by Rich Wagner and rebranded from Cashplus in July 2024. Zempler Bank have helped over 650,000 businesses in the UK.

Zempler Bank offers current accounts and credit cards for business and personal customers.

Zempler Bank at a glance

Contact details

Phone
0330 024 0924
Social media

Reviews for Zempler Bank

Showing 11 of 24016 company reviews • Last reviewed within 7 days

Ex-Zempler-y!

Current accounts • 17th April 2026

I had gone through a very difficult time personally and hadn’t been afforded time or help from named branches, BUT, Zempler, online account, easy to... I had gone through a very difficult time personally and hadn’t been afforded time or help from named branches, BUT, Zempler, online account, easy to access customer support team, helped and set me up! I have been with them for a few years (formerly Cashplus) but I couldn’t recommend them enough. User friendly, inform you in advance of any upcoming maintenance services, reasonable monthly fee for use of service. 100% recommend! Thank you Zempler! Read more Read less

{"display":"Sarah M","full_name":"Sarah M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Excellent service: I have been with zempler for quit...

Business account • 17th April 2026

Excellent service: I have been with zempler for quite sometime now and no regrets. Customer support is good as well.

{"display":"George Odediran","full_name":"George Odediran","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Account bank

    I have had an account opened for several months and it is very good.

    {"display":"Angelica P","full_name":"Angelica P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Great credit card

    Really good bank, interest isn’t ridiculous and they keep you upto date with statements. Not pushy with emails and messages. Really good customer service from my experience

    {"display":"Taya","full_name":"Taya","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Taya 16th April 2026
  • 5/5

    its easy to use and very good customer service

    its easy to use and very good customer service

    {"display":"shaik m","full_name":"shaik m","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1193047.png"}}'s avatar
    Credit card
    shaik m 16th April 2026
  • 5/5

    Simple, reliable banking that just works for you

    I’ve been with Zempler Bank for a while now and I’m genuinely impressed. Opening the account was quick and straightforward, no unnecessary hoops to jump... I’ve been with Zempler Bank for a while now and I’m genuinely impressed. Opening the account was quick and straightforward, no unnecessary hoops to jump through. The app is clean and easy to navigate, and payments go through fast. Anytime I’ve had a question, the customer service team has been helpful and professional. For anyone looking for a good UK bank account, I’d highly recommend giving Zempler a try. Read more Read less

    {"display":"HillMash","full_name":"HillMash","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Zempler Empler

    I’ve had a very positive experience using Zempler Bank for my business account. The setup process was quick and straightforward, which made getting started easy... I’ve had a very positive experience using Zempler Bank for my business account. The setup process was quick and straightforward, which made getting started easy without unnecessary delays. The platform is user-friendly and efficient, allowing me to manage transactions, track expenses, and stay on top of finances with minimal effort. I also appreciate the clear interface and reliability of the service. Customer support has been responsive and helpful whenever needed, which is essential when running a business. Overall, Zempler Bank provides a practical and dependable solution for business banking, and I would recommend it to other small business owners. Read more Read less

    {"display":"Anzhela V","full_name":"Anzhela V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My experience

    I don’t have to pay for monthly subscription only because with it being a personal account and freedom account

    {"display":"MATTHEW WATSON","full_name":"MATTHEW WATSON","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very accessible and more reliable

    Very reliable and always able to help us

    {"display":"Peter N","full_name":"Peter N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business account
    Peter N 16th April 2026
  • 5/5

    Good banking system, and excellent service

    Good banking system, and excellent service

    {"display":"Marcus ","full_name":"Marcus ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    easy online banking helpful phone staff

    easy online banking helpful phone staff

    {"display":"eric c","full_name":"eric c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current accounts
    eric c 16th April 2026

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