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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.94/5

Chase Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 72,291 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended positively over the past 90 days

Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.

Positive themes

  • Chase Bank’s app is super easy to use and makes banking straightforward.
  • The cashback on Chase Bank’s Current account is a brilliant bonus.
  • Chase Bank Savings offers excellent interest rates that help grow money.

Negative themes

  • Chase Bank cut cashback rewards and savings interest rates recently.
  • The Chase Bank app can be slow and glitchy causing frustration.
  • Customer service can be unhelpful or slow resolving serious issues.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 72291 company reviews • Last reviewed within 7 days

Call centre staffs are professional and efficient.

Current account • 9th March 2026

Call centre staffs are professional and efficient. I had questions couple of times regarding some spending transactions and every time was handled nicely.

{"display":"Mable Tam","full_name":"Mable Tam","avatar":{"url":"\/assets\/uploads\/avatars\/users\/829718.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Chase Current Account

Current account • 9th March 2026

Excellent bank with great customer services. No fees when abroad too.

{"display":"Sarah R","full_name":"Sarah R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very satisfying so far.

    Very satisfying so far. Can use it overseas with no fees and good saving rates at the beginning, plus a little cashback for some places

    {"display":"Denis P","full_name":"Denis P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Denis P 9th March 2026
  • 5/5

    Great for currency rates and using abroad.

    Great for currency rates and using abroad. Cash back on shopping and fuel.

    {"display":"Brendan F","full_name":"Brendan F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Quick and easy to set up.

    Quick and easy to set up. Good communication and timely reminders when payments are due.

    {"display":"Brendan F","full_name":"Brendan F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Brendan F 9th March 2026
  • 5/5

    Really convenient app and very helpful customer serv...

    Really convenient app and very helpful customer service

    {"display":"Harini ","full_name":"Harini ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great interest, easy app

    Best interest rate around and super easy to use app, I can see and manage my money in an instant

    {"display":"A Rose","full_name":"A Rose","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    A Rose 9th March 2026
  • 5/5

    I have always found chase to run smoothly and offer...

    I have always found chase to run smoothly and offer good savings rates

    {"display":"Jack C","full_name":"Jack C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jack C 9th March 2026
  • 5/5

    straightforward and Safe

    Easy to open online account and I was given £100 Amazon voucher to have my salary paid in. Straight forward switching process. The app is... Easy to open online account and I was given £100 Amazon voucher to have my salary paid in. Straight forward switching process. The app is simple to naviagte and reliable. Excellent security checks with payments and transfers. Read more Read less

    {"display":"dawnystar","full_name":"dawnystar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy, hassle-free banking.

    Easy, hassle-free banking. Highly recommended.

    {"display":"Violet C","full_name":"Violet C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Always very helpful.

    Always very helpful. Great communication and dealing with situations.

    {"display":"Craig A","full_name":"Craig A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Craig A 7th March 2026

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