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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.94/5

Chase Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 72,433 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended negatively over the past 90 days

Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.

Positive themes

  • Chase Bank’s app is super easy to use and makes banking straightforward.
  • The cashback on Chase Bank’s Current account is a brilliant bonus.
  • Chase Bank Savings offers excellent interest rates that help grow money.

Negative themes

  • Chase Bank cut cashback rewards and savings interest rates recently.
  • The Chase Bank app can be slow and glitchy causing frustration.
  • Customer service can be unhelpful or slow resolving serious issues.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 72433 company reviews • Last reviewed within 7 days

Great Interest rate & 1% cashback on groceries

Savings • 23rd April 2026

Great Interest rate, Very fast transfers to/from other banks (normally seconds) earns 1% cashback on grocery shopping and fuel

{"display":"Michael R","full_name":"Michael R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Recommended by my brother to move all my money into...

Current account • 21st April 2026

Recommended by my brother to move all my money into when I sold my house in 2024 to get the best return on my money... Recommended by my brother to move all my money into when I sold my house in 2024 to get the best return on my money at the time. Everything was so straight forward, clear and easy and I got a fab return for a few months until the Bank of England’s interest rates dropped madly but I was happy with it all. Moving money has never been easier either. Never had one problem with my Chase App or card. Brilliant Bank Read more Read less

{"display":"retaw2266@gmail.com","full_name":"retaw2266@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent App and Savings Interest Rate

    The Chase savings account has an excellent interest rate. I love that I receive the monthly interest on 1st month regardless of whether it is... The Chase savings account has an excellent interest rate. I love that I receive the monthly interest on 1st month regardless of whether it is a weekend or bank holiday as is the case with other companies I bank with. I love the app too, it is so straightforward. Read more Read less

    {"display":"Susan R","full_name":"Susan R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan R 21st April 2026
  • 4/5

    Great Great Savings rate. Great rewards rate.

    Great Savings rate. Great rewards

    {"display":"MB","full_name":"MB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    MB 20th April 2026
  • 5/5

    Great bank with great services.

    Great bank with great services. I would recommend it to everyone.

    {"display":"Mark Donnelly","full_name":"Mark Donnelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    The initial 2% interest boost makes the Chase saving...

    The initial 2% interest boost makes the Chase savings account one of the best in the market

    {"display":"Andrew N","full_name":"Andrew N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew N 20th April 2026
  • 4/5

    The perks that made Chase an attractive choice are n...

    The perks that made Chase an attractive choice are no longer there. Cashback is now limited to certain types of UK spending only and the... The perks that made Chase an attractive choice are no longer there. Cashback is now limited to certain types of UK spending only and the interest rate has plummeted. There are better options out there. Read more Read less

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    James 19th April 2026
  • 5/5

    Great bank

    Always a quick efficient reply to any questions asked

    {"display":"Linda G","full_name":"Linda G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Linda G 19th April 2026
  • 4/5

    Account has some good features and app is easy to use.

    Account has some good features and app is easy to use. Would recommend to anyone.

    {"display":"Damien B","full_name":"Damien B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Damien B 18th April 2026
  • 5/5

    Great modern digital bank, excellent customer service

    Great modern digital bank, excellent customer service

    {"display":"Lewis L","full_name":"Lewis L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Lewis L 18th April 2026
  • 5/5

    Exceptional App Experience: Clean, Clutter-Free

    I’ve been using the Chase current account, and the standout feature is undoubtedly the mobile app. In a crowded market of digital banking, the Chase... I’ve been using the Chase current account, and the standout feature is undoubtedly the mobile app. In a crowded market of digital banking, the Chase app manages to strike the perfect balance between powerful features and an incredibly clean, intuitive interface. Read more Read less

    {"display":"Shakeeb Shuweb","full_name":"Shakeeb Shuweb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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