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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.94/5

Chase Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days

What is this award?

The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback.  Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.

This company has won:

  • Best current account provider 2025
See all awards Chase Bank have won
British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 71,044 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended positively over the past 90 days

Chase nails it with an easy-to-use app, great cashback, and solid savings interest that really helps you save. The customer service often shines with quick, friendly support and real people to talk to. On the flip side, some find the app glitchy or slow at times, and there are grumbles about dropping interest rates and cashback limits. A few have had frustrating customer service experiences, especially with fraud or payment issues.

Positive themes

  • Chase app is super easy to use and makes managing money a breeze.
  • Chase offers excellent cashback and rewards that make spending feel rewarding.
  • Chase savings accounts pay great interest rates and help you save easily.

Negative themes

  • Customer service can be slow or unhelpful especially with fraud or payment issues.
  • Chase’s app sometimes glitches or is slow causing frustration.
  • Interest rates and cashback rewards have dropped and become less competitive.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 71044 company reviews • Last reviewed within 7 days

Excelent service with seamless online transactions.

Savings • 15th February 2026

Good rates and seamless online transactions. I am impressed with the round-up options. I have been able to transfer money easily without reduction in interest... Good rates and seamless online transactions. I am impressed with the round-up options. I have been able to transfer money easily without reduction in interest rate. Associated current account has caught me out buying petrol and needing £120 in account, but no issue as easy to transfer in and out. Transfers made within seconds and I have also been impressed with notification of transactions made. I have also recommended two others to set up accounts, and on one of these both of us received £50 as a reward. I would have liked this reward to have been available to me a little earlier so I could have benefitted twice, but shortly after asking for it, it was granted so I have to be grateful. Very impressed. Thank you Chase. Read more Read less

{"display":"Nick","full_name":"Nick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent customer services always willing to help

Current account • 15th February 2026

Excellent customer services always willing to help

{"display":"Kay","full_name":"Kay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Kay
Rated Good • 4/5
Read more product reviews
  • 5/5

    Simple effective banking

    Easy to use, good rates competitive to other banks. Makes managing my money simple

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 15th February 2026
  • 5/5

    Very easy app with good information

    Very easy app with good information

    {"display":"Paul Garner","full_name":"Paul Garner","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Paul Garner 15th February 2026
  • 5/5

    Boosted Chase Saver Account

    My Boosted Chase Saver Account provides a very competitive interest rate. The monthly interest I draw on is a much needed financial boost to my... My Boosted Chase Saver Account provides a very competitive interest rate. The monthly interest I draw on is a much needed financial boost to my part-time salary. I cannot find another savings account that gives such a generous rate with easy access facility. Read more Read less

    {"display":"Sharon Hartley","full_name":"Sharon Hartley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1360830.png"}}'s avatar
    Savings
    Sharon Hartley 15th February 2026
  • 5/5

    Good app.

    App easy to use especially transferring to linked saver. Round up good too. Disappointed by change to cash back

    {"display":"Lc","full_name":"Lc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Lc 15th February 2026
  • 5/5

    Easy to set up, convenient, competitive interest rates

    Easy to set up, convenient, competitive interest rates

    {"display":"Paul F","full_name":"Paul F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul F 15th February 2026
  • 5/5

    Straight talking down to earth banking.

    Straight talking down to earth banking. The app is simple to use you can quickly call up the balances on your current and savings account easily.

    {"display":"Keith D","full_name":"Keith D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Keith D 15th February 2026
  • 5/5

    Cashback and low transaction fees

    Cashback and low transaction fees

    {"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Tony 15th February 2026
  • 5/5

    At the front of the competition

    They are catching up with the newest features, especially when it comes to using the card abroad with good exchange rates. It’s easy to manage via the app.

    {"display":"Waldemar Szostak","full_name":"Waldemar Szostak","avatar":{"url":"\/assets\/uploads\/avatars\/users\/203632.png"}}'s avatar
    Credit card
    Waldemar Szostak 15th February 2026
  • 5/5

    Brilliant bank.

    Brilliant bank. great interest rates and cash back deals

    {"display":"Joshua p","full_name":"Joshua p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Joshua p 15th February 2026

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