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Chase Bank reviews

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Rated Excellent 4.94/5

Chase Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 72,370 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended negatively over the past 90 days

Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.

Positive themes

  • Chase Bank’s app is super easy to use and makes banking straightforward.
  • The cashback on Chase Bank’s Current account is a brilliant bonus.
  • Chase Bank Savings offers excellent interest rates that help grow money.

Negative themes

  • Chase Bank cut cashback rewards and savings interest rates recently.
  • The Chase Bank app can be slow and glitchy causing frustration.
  • Customer service can be unhelpful or slow resolving serious issues.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 72370 company reviews Last reviewed within 7 days

Great current account!

Current account 31st March 2026

Great current account! Reasonable cash-back like the round-up as a way of saving and an easy connection to savings account. Like the debit card especially... Great current account! Reasonable cash-back like the round-up as a way of saving and an easy connection to savings account. Like the debit card especially as it has only my name on it so more secure! Read more Read less

Rated Excellent 5/5
Read more product reviews

Useful for everyday spending.

Current account 31st March 2026

Cashback, savings, credit, all in one.

{"display":"MS","full_name":"MS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
MS
Rated Excellent 5/5
Read more product reviews
  • 5/5

    I’ve had a really positive experience with Chase...

    I’ve had a really positive experience with Chase. The app is intuitive and easy to use, making everyday banking simple and hassle-free. Features like spending... I’ve had a really positive experience with Chase. The app is intuitive and easy to use, making everyday banking simple and hassle-free. Features like spending insights and instant notifications help me stay on top of my finances, and I appreciate the transparency with no hidden fees. Their savings rates have also been excellent compared to other banks, which has made a real difference in helping me grow my money without needing to switch between multiple providers. Customer support has been reliable and responsive whenever I’ve needed help. Overall, Chase feels modern, efficient, and genuinely designed around what customers need, which is why I’d happily recommend it to others. Read more Read less

    {"display":"Harry Green","full_name":"Harry Green","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1420477.png"}}'s avatar
    Savings
    Harry Green 30th March 2026
  • 5/5

    Great app, fab customer service.

    I moved to chase following the introduction of the rewards programme for cashback. The app is great and easy to use and the service provided... I moved to chase following the introduction of the rewards programme for cashback. The app is great and easy to use and the service provided is very good. I received brilliant customer service when I was trying to recover some money and they resolved the issue very fast. A drawback is that now I have been them a while, the scope of the cashback has reduced to just specific spendings. Read more Read less

    {"display":"Emily","full_name":"Emily","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Emily 30th March 2026
  • 1/5

    No easy access to your money.takes days

    Every time I try to move money from my savings with chase to the Barclays account that feeds Chase, my transfers take several days even... Every time I try to move money from my savings with chase to the Barclays account that feeds Chase, my transfers take several days even for very small amounts.its left me with no access to money in my current account. Customer service is shocking. Read more Read less

    {"display":"Martin J","full_name":"Martin J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin J 29th March 2026
  • 1/5

    Chase disregard FCA guidelines..

    FCA issue accepted forms of ID that all banks should accept. Chase only accept driving licence & passport thus preventing elderly people opening accounts

    {"display":"Discrimination","full_name":"Discrimination","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Discrimination 29th March 2026
  • 5/5

    Easy and trustworthy banking

    Easy to use app, cash back on supermarket purchases, accessible customer service team.

    {"display":"Jo Ewen","full_name":"Jo Ewen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jo Ewen 29th March 2026
  • 5/5

    Not just the current account..

    Not just the current account but Chase's saving account is excellent as well.

    {"display":"Paul D","full_name":"Paul D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Paul D 28th March 2026
  • 5/5

    an excellent bank.

    I like Chase bank they’re alright. The only thing I would’ve liked to have seen is a bank in London or England. It doesn’t have... I like Chase bank they’re alright. The only thing I would’ve liked to have seen is a bank in London or England. It doesn’t have to be any particular city so long as you had one here I think would be even better and it would benefit us as UK citizens who own account with you guys simply because like not everybody can do a bank transfer and some people do give us or give me checks And I have to put them into another bank that I currently I’m accustomed to but I’m making Chase my main bank now so please I’ve given you excellent on everything shall I think about that? And I’ll be very happy. Excellent. Read more Read less

  • 4/5

    Chase Bank Current account.

    Chase Bank Current account. Very good customer service and a bank card you can use abroad without receiving currency fees. It has a 1% cashback... Chase Bank Current account. Very good customer service and a bank card you can use abroad without receiving currency fees. It has a 1% cashback for use when spending on groceries, petrol and travel. It could do better by giving interest on current account and increasing the 1% cashback on other goods. Read more Read less

  • 5/5

    Easy and efficient

    Easy to use app. Any transactions are carried out efficiently and quickly.

    {"display":"Clare M","full_name":"Clare M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Clare M 27th March 2026

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