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City Insurance Group reviews

City Insurance Group logo
Rated Average • 2.56/5

City Insurance Group reviews

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Review summary

People rate this company as Average based on 6 product reviews

Average score of 2.56/5
5 star
34%
4 star
0%
3 star
0%
2 star
33%
1 star
33%

Latest positive rating

5/5

Fantastic Service

Helpful staff always trying to find the best deals

{"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Insurance Broker
Ben 24th June 2019

Latest negative rating

1/5

Thes guys charge cancellation fees even in the cooling off period... But they do not tell you up front.

This company gets a one start only because I cannot give zero stars. I took out a car policy 4 days ago but decided to... This company gets a one start only because I cannot give zero stars. I took out a car policy 4 days ago but decided to cancel only to be told there is a £50 cancellation fee, even within the cooling off period no other company i know off does this, how completely ridiculous. should have known better than to go with a company I never heard of before. Read more Read less

{"display":"Michael Keenan","full_name":"Michael Keenan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/671257.png"}}'s avatar
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About City Insurance Group

City Insurance Group are a leading personal lines insurance broker in the UK. At Smart Money People, we use the power of your City Insurance Group reviews to help others find the best possible products for them.

City Insurance Group at a glance

Reviews for City Insurance Group

Showing 6 of 6 company reviews

Thes guys charge cancellation fees even in the cooling off period... But they do not tell you up front.

Insurance Broker • 12th April 2023

This company gets a one start only because I cannot give zero stars. I took out a car policy 4 days ago but decided to... This company gets a one start only because I cannot give zero stars. I took out a car policy 4 days ago but decided to cancel only to be told there is a £50 cancellation fee, even within the cooling off period no other company i know off does this, how completely ridiculous. should have known better than to go with a company I never heard of before. Read more Read less

{"display":"Michael Keenan","full_name":"Michael Keenan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/671257.png"}}'s avatar
Rated Terrible • 1/5
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Rip off 0 stars

Insurance Broker • 16th February 2021

Paid car insurance in full 345 because I hadn’t sent my proof of no claims they cancelled my insurance after a month and put 145... Paid car insurance in full 345 because I hadn’t sent my proof of no claims they cancelled my insurance after a month and put 145 back in my account The bloke I spoke to proper attitude problem I told him I’ve not been home for a month and not be open no letters as had Covid and staying elsewhereThat’s why there’s been a delay on my proof of no claims Read more Read less

{"display":"Diane shaw","full_name":"Diane shaw","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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  • 5/5

    Fantastic Service

    Helpful staff always trying to find the best deals

    {"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Insurance Broker
    Ben 24th June 2019
  • 5/5

    Friendly staff

    Friendly staff and promt service

    {"display":"jameskeen","full_name":"jameskeen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Insurance Broker
    jameskeen 8th January 2019
  • 2/5

    Inconsistent quotes

    When I applied through a well known search company they seemed to be the best choice but once committed the extras just made it really expensive

    {"display":"Jacqui Smith","full_name":"Jacqui Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 2/5

    Extra charges

    I had not realised I had points left on my licence and was charged an extra £68 without being given the option to cancel

    {"display":"Jacqui Smith","full_name":"Jacqui Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    City Insurance Group are low on reviews. Used one of their products? Why not write a review.
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