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Clockwise Credit Union reviews

Clockwise Credit Union logo
Rated Excellent • 4.88/5

Clockwise Credit Union reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Excellent based on 5,093 product reviews

Average score of 4.88/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Clockwise Credit Union have trended negatively over the past 90 days

Clockwise Credit Union is loved for its friendly, helpful staff and easy loan application process that feels personal and supportive. Their savings accounts are praised for being simple to use, with convenient payroll deductions and a genuine community focus. However, some find the interest rates high and customer service inconsistent, especially since moving to online-only and with phone access issues.

Positive themes

  • Clockwise Credit Union’s staff are friendly and always ready to help with loans and savings.
  • Personal loans from Clockwise Credit Union are quick and easy to apply for with fast decisions.
  • Savings accounts with Clockwise Credit Union are easy to manage and help build good habits.

Negative themes

  • Some find Clockwise Credit Union’s interest rates on loans quite high and costly.
  • Customer service can be inconsistent with long waits and unhelpful phone support.
  • The move to online-only has left some older or less tech-savvy members feeling neglected.
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About Clockwise Credit Union

Clockwise Credit Union started in 1992 as an anti-poverty initiative of the churches in Highfields.

Since then, Clockwise Credit Union have grown to support members in Leicestershire, Coventry, Warwickshire, Nottinghamshire and Rutland. As a not-for-profit organisation, Clockwise Credit Union pass on savings to members via its products.

Clockwise Credit Union offer loans and savings accounts.

Clockwise Credit Union at a glance

Contact details

Phone
0330 175 5792
Email
[email protected]
Social media

Reviews for Clockwise Credit Union

Showing 11 of 5093 company reviews • Last reviewed within 7 days

Easy access to my account.

Savings • 4th May 2026

I am able to have control and access to my account anytime through the online banking. I’m assured that my savings is secure. The transition... I am able to have control and access to my account anytime through the online banking. I’m assured that my savings is secure. The transition from my previous credit union to clockwise was smooth. Read more Read less

{"display":"Peju O","full_name":"Peju O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very good communication and very responsive and resp...

Personal loans • 4th May 2026

Very good communication and very responsive and respectful

{"display":"Lee m","full_name":"Lee m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Simple and reliable loan option

    Clockwise Credit union personal loan are solid choice if you want something straight forward and affordable. The application process is easy and you can apply... Clockwise Credit union personal loan are solid choice if you want something straight forward and affordable. The application process is easy and you can apply online or in person, repayments are manageable, and their interest rates are usually fair compared to high street lenders. they are focusing on supporting members than making profit and this makes the service feel more personal and supportive. A good option if you need a small to medium loan without too much stress. Read more Read less

    {"display":"Thokoj ","full_name":"Thokoj ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    I like clockwise it’s fast and reliable

    I like clockwise it’s fast and reliable

    {"display":"Junaid k","full_name":"Junaid k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Junaid k 4th May 2026
  • 5/5

    Amazing service and amazing customer service which c...

    Amazing service and amazing customer service which comes with a great app for you to monitor your loan and repayments. What is the most amazing... Amazing service and amazing customer service which comes with a great app for you to monitor your loan and repayments. What is the most amazing thing about clockwise is they help people who need it the most. I’ve recommended it to numerous people around me who I’ve seen struggling. Read more Read less

    {"display":"Casey ","full_name":"Casey ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Always impressed...

    I’ve been with them for years and I have always been impressed with their friendly and efficient service

    {"display":"Suzanne D","full_name":"Suzanne D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Suzanne D 3rd May 2026
  • 5/5

    Amazing and really helps when needed.

    Amazing and really helps when needed. Amazing customer services very fast and officiant

    {"display":"Bailey w","full_name":"Bailey w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Good customer service.

    Good customer service.However , process to get approved for a loan or credit can be off putting as its lengthy and they repeatedly ask for information.

    {"display":"Fatima","full_name":"Fatima","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fatima 3rd May 2026
  • 5/5

    It’s easy to save and withdraw!

    It’s easy to save and withdraw! If you have a problem the staff deal with your query in a friendly and efficient manner

    {"display":"Toni Greenway","full_name":"Toni Greenway","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    When I was in desperate need credit union were there...

    When I was in desperate need credit union were there to help with friendly advice and extremely quick at helping. Highly recommend

    {"display":"Kim M","full_name":"Kim M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Kim M 3rd May 2026
  • 5/5

    Brilliant experience

    Brilliant experience helped out so much would definitely recommend

    {"display":"Ellen B","full_name":"Ellen B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1238923.png"}}'s avatar

    Products from Clockwise Credit Union

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