Paid advertisement
Smart Money People Logo

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page

Clockwise Credit Union reviews

Clockwise Credit Union logo
Rated Excellent 4.79/5

Clockwise Credit Union reviews

Verified business Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Excellent based on 5,701 product reviews

Average score of 4.79/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for Clockwise Credit Union have trended negatively over the past 90 days

Clockwise Credit Union is loved for its friendly, helpful staff and easy loan application process that feels personal and supportive. Their savings accounts are praised for being simple to use, with convenient payroll deductions and a genuine community focus. However, some find the interest rates high and customer service inconsistent, especially since moving to online-only and with phone access issues.

Positive themes

  • Clockwise Credit Union’s staff are friendly and always ready to help with loans and savings.
  • Personal loans from Clockwise Credit Union are quick and easy to apply for with fast decisions.
  • Savings accounts with Clockwise Credit Union are easy to manage and help build good habits.

Negative themes

  • Some find Clockwise Credit Union’s interest rates on loans quite high and costly.
  • Customer service can be inconsistent with long waits and unhelpful phone support.
  • The move to online-only has left some older or less tech-savvy members feeling neglected.
Summarised by AI
Was this helpful?

About Clockwise Credit Union

Clockwise Credit Union started in 1992 as an anti-poverty initiative of the churches in Highfields.

Since then, Clockwise Credit Union have grown to support members in Leicestershire, Coventry, Warwickshire, Nottinghamshire and Rutland. As a not-for-profit organisation, Clockwise Credit Union pass on savings to members via its products.

Clockwise Credit Union offer loans and savings accounts.

Clockwise Credit Union at a glance

Contact details

Phone
0330 175 5792
Email
[email protected]
Social media

Reviews for Clockwise Credit Union

Showing 11 of 5701 company reviews Last reviewed within 7 days

Good been a member for years would recommend to fam...

Personal loans 23rd May 2026

Good been a member for years would recommend to family and friends

Rated Good 4.00/5
Read more product reviews

No hassle Rich’s review

Savings 23rd May 2026

No hassle. Did everything I needed to do instantly without having to speak to anyone

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Very good experience am going to tell my friends abo...

    Very good experience am going to tell my friends about clockwise

  • 5.00/5

    Helpful, friendly and reliable.

    Always someone helpful on the end of the phone if and when needed, prompt service and accurate advice too, it can take a little while... Always someone helpful on the end of the phone if and when needed, prompt service and accurate advice too, it can take a little while to get a response for messages but all in all I’ve been using clockwise for a number of years and have always found them helpful. Once a loan application has been approved, signing and receiving the money is fast. Read more Read less

  • 5.00/5

    Happy with the personal loan i recieved, although ...

    Happy with the personal loan i recieved, although the interest may be a little high compared to other lenders. Also i noticed the interest rates... Happy with the personal loan i recieved, although the interest may be a little high compared to other lenders. Also i noticed the interest rates fluctuate wildy up and down every month and don't seem to be fixed, which i don't understand nor like. Read more Read less

    {"display":"Gav","full_name":"Gav","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Gav 23rd May 2026
  • 5.00/5

    Good overall, can be a little pedantic even when evi...

    Good overall, can be a little pedantic even when evidence is provided

  • 5.00/5

    Great experience always very helpful

    Great experience always very helpful

  • 3.00/5

    Good service & support

    Always there for support either online or by phone. Each client is assessed according to their income and what they can afford which makes the service fair for all.

    {"display":"Sula M","full_name":"Sula M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Sula M 23rd May 2026
  • 5.00/5

    Always had a good experience with clockwise highly r...

    Always had a good experience with clockwise highly recommend

  • 5.00/5

    Always very helpful staff.

    Always very helpful staff. I rang yesterday’s query on my savings. I got through to a CCU colleague almost immediately. They explained what would happen and not to worry

    {"display":"Irene F","full_name":"Irene F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Irene F 23rd May 2026
  • 3.00/5

    Good,polite people

    I needed a loan few years ago,my application was approved.

    {"display":"Gina","full_name":"Gina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loans
    Gina 23rd May 2026

    Products from Clockwise Credit Union

    Showing all products offered by Clockwise Credit Union

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice