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Debt Movement: Debt Solutions reviews

Name: Debt Solutions
Rating: 4.11 (18 reviews)

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4.31

Based on 18 reviews, last reviewed 8th Apr 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

4 star

3 star

2 star

22%

Latest highest rating:

5

A hard journey but worth it in the end It has been a hard journey for me over the past 5 years no one likes been in Debt it wasn’t until my final year when debt movement took over from the ... Read more Reviewed on: 3rd March 2024

Latest lowest rating:

1

i have been to four complays with my iva and debt mo... i have been to four complays with my iva and debt movement are not a good complay i have now done with my iva and all i would is a paper i sent them t... Read more Reviewed on: 8th April 2024

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About this product

Debt Movement no longer accepts any new IVAs but are continuing to manage all existing cases.

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Debt Movement Debt Solutions reviews (18)

Kept in the loop

We found Debt Movement very professional in every way, keeeping informed want was happening. Reviewed on: 3rd November 2023

Really helpful

Really helpful and brilliant customer service Reviewed on: 31st October 2023

Peace of mind

Really posotive way to manage debt successfully, taking the constant pressure off the debts mounting up. We found a managable repayment plan. With yearly reviews and access to my account via the portal. Very easy to maintain and complete the arrangement. Highly recommend! Reviewed on: 30th October 2023

very good

Had no issues with these, kept my payments up to date as much as I could, had a small issue with a late payment but they were really understanding and helped me spread that over more months, my iva has almost finished and cannot wait, thanks Reviewed on: 27th October 2023

Finalising iva

Richard who I have been dealing with has dealt with my case with absolute professionalism….. understanding of my case. Dale Reviewed on: 26th October 2023

Horrendous service

No consideration that there is a very distressed person involved. Communication refers to you as Dear <Autogenerate First Name, Last Name>. There is never an individual - not even sure if I am dealing with a real person or a robot. In one sweeping statement I am in bits as they are now saying I am in breach of my IVA when I have complied with their requests on time! It seems that I can't change from them and am possibly risking my hard work over the past 5 years because of their inadequacies. Their email communication is unpreofessional. Emails are partially auto generated and comprise of cut and paste different fonts and not checked for clarity or completeness. The online portal is clunky, has spelling mistakes and doesn't seem to work properly. Documentation uploaded has gone missing. I am in the last year of my 6 year IVA. I submitted my annual return on time, was asked a lot of questions, which needed to be submitted within 7 days. I did so. I uploaded the information on their portal. The documents saved but the updated figures could only be saved, not submitted. I replied extensively to the questions in my email reply and stated that the portal wasn't working as expected. Five days later I get a reply (which of course ended up in my junk mail so I didn't see it until 7 days later) stating I was in breach of my IVA! They asked me to answer the questions (I had done) and to send the information through on the attached spreadsheet (there was nothing attached). My uploaded documentation had disappeared. Their 'emergency number' is not in action over the Easter holiday so I am now left feeling confused, helpless and distraught. They text me regularly so why don't they call if there was such a major issue with my account? Reviewed on: 8th April 2023

Lining their own pockets

Stay well clear of this company, money grabbers, & vultures Fagan had more morals than this lot… watch out for Laura Prescott & her sidekicks! Reviewed on: 7th March 2023

Avoid at all costs!

Absolutely awful! Now known as Debt Movement, this company have treated me very poorly over the past 6 years. I have explained how the IVA I entered into was under duress from an abusive ex who has now disappeared and left me to pay his debt for the past 3 years. They do not care, won't do anything about it even though most the debts are in his name, would rather let my ex continue his abuse of me than actually be helpful and let an innocent person pay off their abusers debt. Customer service is awful, constantly being called and harrased because non of their agents can be bothered to read the notes on file. Customer service has always been terrible but even worse now they've changed to debt movement. Avoid at all costs! There are plenty of other company's that can help you and will actually help instead of trying to rob you and belittling you for years. Reviewed on: 12th July 2022