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Enterprise Credit Union reviews

Enterprise Credit Union's logo
Rated Excellent • 4.95/5

Enterprise Credit Union reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian Consumer credit awards winner
See more on their website Write a review
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • UK-based contact centre
    UK-based contact centre
  • Provides free financial planning calculators, guides and tools
    Provides free financial planning calculators, guides and tools

Review summary

People rate this company as Excellent based on 4,514 product reviews

Average score of 4.95/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
Reviews for Enterprise Credit Union have trended positively over the past 90 days

Enterprise Credit Union shines with friendly, helpful staff who make loans and savings easy and stress-free. Their low rates and quick loan payouts take the pressure off, especially around Christmas and emergencies. The app and service make saving straightforward, even for first-timers. A few found loan eligibility rules frustrating, but overall it’s a trusted, supportive place to manage money.

Positive themes

  • Enterprise Credit Union’s staff are friendly, helpful and make everything easy.
  • Enterprise Credit Union loans have low rates and quick payouts that really help.
  • The Enterprise Credit Union app is easy to use and makes saving simple.

Negative themes

  • Some found loan rules confusing or felt they couldn’t get a loan easily.
  • A few struggled to get help during hardship despite reaching out.
  • One complaint about delayed payment from loan deductions.
Summarised by AI
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About Enterprise Credit Union

Enterprise Credit Union is a financial co-operative that exists for the benefit of its members.

People who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside are eligible to become members of Enterprise Credit Union. Surplus income that’s generated is returned to members via dividends or to improve and provide additional services.

Enterprise Credit Union offer savings accounts, loans and personal finance guides and tools.

Enterprise Credit Union at a glance

Contact details

Website
Visit provider website
Phone
0151 482 0177
Email
[email protected]
Main address
Hall Lane, Huyton, Liverpool, L36 6AX
Social media

Reviews for Enterprise Credit Union

Showing 11 of 4514 company reviews • Last reviewed within 7 days

Never had any issues throughout my time with them.

Savings • 6th July 2026

Never had any issues throughout my time with them. Quick to respond to any queries and always helpful.

{"display":"Lindsay S","full_name":"Lindsay S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Friendly helpful staff.

Loans • 6th July 2026

Friendly helpful staff. Always happy to help. You out

{"display":"Claire b","full_name":"Claire b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    5* Service

    Always Great communication from staff and a great and easy website to use and keep an eye on your savings etc.

    {"display":"Amie s","full_name":"Amie s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Amie s 6th July 2026
  • 5.00/5

    Top up experience

    I applied for a top up and it was a very easy experience I always to have such a nice experience with the team everyone... I applied for a top up and it was a very easy experience I always to have such a nice experience with the team everyone is so polite and answer all my question quickly Read more Read less

    {"display":"Jade a","full_name":"Jade a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jade a 6th July 2026
  • 5.00/5

    I had an excellent experience working with Sheryl at...

    I had an excellent experience working with Sheryl at the credit union. She was incredibly helpful with my account and took the time to understand... I had an excellent experience working with Sheryl at the credit union. She was incredibly helpful with my account and took the time to understand everything I was asking. From the moment I spoke with her, she was patient, knowledgeable, and genuinely committed to helping me find solutions. Sheryl explained everything clearly, answered all of my questions, and went above and beyond to assist me in every way she could. Her professionalism, kindness, and attention to detail made the entire process easy and stress-free. I truly appreciate the outstanding customer service she provided and would highly recommend working with Sheryl. She is a great asset to the credit union, and I am very grateful for all of her help. Read more Read less

    {"display":"Laura d","full_name":"Laura d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Laura d 6th July 2026
  • 5.00/5

    Ecu is great if u are stuck. Theywill loan u money a...

    Ecu is great if u are stuck they will loan u money and not only that when u repay them they will put a little... Ecu is great if u are stuck they will loan u money and not only that when u repay them they will put a little away in a savings account which soon adds up so u hardly miss it. The sevice in ecu is excellent. I use the st helens branch and they have always been very helpful. Also it helps with your credit score Read more Read less

    {"display":"Lorna Smythe","full_name":"Lorna Smythe","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1568608.png"}}'s avatar
    Loans
    Lorna Smythe 6th July 2026
  • 5.00/5

    Great :)

    Always friendly staff and talk through everything. Always fast and reliable. Great service.

    {"display":"Gemma M","full_name":"Gemma M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Gemma M 6th July 2026
  • 5.00/5

    Great staff very friendly, always very knowledgeable...

    Great staff very friendly, always very knowledgeable and give great advice based on your situation

    {"display":"Julianne S","full_name":"Julianne S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julianne S 6th July 2026
  • 5.00/5

    Friendly staff who are very helpful and explain stuff

    Friendly staff who are very helpful and explain stuff

    {"display":"Anne Birch ","full_name":"Anne Birch ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne Birch 6th July 2026
  • 5.00/5

    Very happy with the customer service and Very helpfu...

    Very happy with the customer service and Very helpful on the phone

    {"display":"Lee m","full_name":"Lee m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lee m 6th July 2026
  • 5.00/5

    Staff are always polite and very helpful

    Staff are always polite and very helpful

    {"display":"Brian P","full_name":"Brian P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Brian P 6th July 2026

    Products from Enterprise Credit Union

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