Fidor Bank Reviews

  Ratings based on 13 reviews       Last review 1 year ago    

Fidor Bank reviews written by our Smart Money People can help you to find out more about this newly launched digital bank. Smart Money People is the UK's independent financial services review site. Read and write Fidor Bank reviews, and together we...

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Fidor Bank reviews written by our Smart Money People can help you to find out more about this newly launched digital bank. Smart Money People is the UK's independent financial services review site. Read and write Fidor Bank reviews, and together we can help to increase trust and transparency in financial services.

Overall Rating

Average

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Fidor Bank Review Insight

What are people saying in their reviews?

Features

62% of feedback is Product related

Customer profile

Top Age Profile: 65+

Top Channel Preference: Online

Fidor Bank Products 13

Smart Current Account

No change

I've been invited to update on my previous review.... Read more

I've been invited to update on my previous review.

Basically, no change, it's still a dreadful excuse for a bank.

It's great for keeping one or 2 pounds in, you can then book pay on arrival hotels and sign up for free trials of Amazon Prime with no danger of being charged if you forget to cancel in time.

Other than the above, they are still promising the same things coming soooooon that they've been promising for the last 4 years, and seem no closer to delivering.

After a promising start, a spectacular failure to deliver.

Reviewed on 24th April 2019
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Smart Current Account

Good for a Laugh

The most useless, incompetent, disfunctional bank. They don't offer even the basics expected from a modern bank, like direct debits, standing orders, saved payee lists, iban, proper faster payments. As they onlw process payments 8am to 5 pm Monday... Read more

The most useless, incompetent, disfunctional bank. They don't offer even the basics expected from a modern bank, like direct debits, standing orders, saved payee lists, iban, proper faster payments. As they onlw process payments 8am to 5 pm Monday to Fiday excluding bank and public holidays, a "faster payment" made at 6pm on the Thursday befpre Good Friday will actually take 5 days to be actioned.

One of their latest innovations is to offer fixed rate savings bonds @ 0% whilst their current account pays 0.03%.

As it says in the title, they are good for a laugh, but a serious bank they are not.

Reviewed on 19th January 2019
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Smart Current Account

Fidor Offering

Fidor bank have zero product offering and zero banking features, which are more or less non existent. Smart Fidor are not. They have a community forum, propped up 75% by Fidor employees. Fidor should have their banking licence revoked. Stay clear.

Reviewed on 18th January 2019
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Saleem
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Smart Current Account

Worst "Bank" I've ever dealt with.

Nothing but empty promises, terrible customer support, useless forum full of fake shill accounts operated by Fidor UK staff who don't have a clue about their own bank. A complete sham of a bank - stay away from this shambles.

Reviewed on 9th August 2018
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Useless Fidor
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Smart Current Account

NOT A BAD BANK REALLY

Lots of negative points about this bank but lets face it if you dont like it go back to them rip off high street banks then you be moaning, Fidor bank is a perfect bank account if your wanting a bank with no credit card or loan or over draft... Read more

Lots of negative points about this bank but lets face it if you dont like it go back to them rip off high street banks then you be moaning, Fidor bank is a perfect bank account if your wanting a bank with no credit card or loan or over draft facilities (if you want this go to high street rip off banks), direct debits are coming in December then it will be the perfect little online bank there is plenty of online banks outhere that charge a fortune to use it some charge £20 a month plus fees to use their services, my wages go in this bank and i can use the debit card... Perfect!!! some people want more more more never satisfied

Reviewed on 24th September 2016
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Smart Current Account

Launched well before it was ready

Nice idea, totally ridiculous execution. The basic functionality on the account at present really makes it little more than a savings account... Even paying in money is a struggle. The website is OK but not revolutionary. I'll check back in five... Read more

Nice idea, totally ridiculous execution. The basic functionality on the account at present really makes it little more than a savings account... Even paying in money is a struggle. The website is OK but not revolutionary. I'll check back in five years once some of the baseline functionality exists. I fear Fidor will be eclipsed by Atom and Mondo in that time.

Reviewed on 4th June 2016
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Smart Current Account

Poor

Very poor experience. Was tempted by the high interest rate on offer but the customer service was sadly lacking. They are a foreign bank and do not seem geared to the UK market

Reviewed on 28th March 2016
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val
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Smart Current Account

Awful

Appalling. Launched without full banking facilities available, ridiculous amounts of ID required to open an account, forced to join their 'community' whether you want to or not. Interest rates are competitive but the 'community' is pretentious and... Read more

Appalling. Launched without full banking facilities available, ridiculous amounts of ID required to open an account, forced to join their 'community' whether you want to or not. Interest rates are competitive but the 'community' is pretentious and rather patronising and the 'listening to customers' claim a very tired cliché.

Reviewed on 25th March 2016
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Aub
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Smart Current Account

Not really ready yet

I echo a few of the other reviews about Fidor bank on here. The idea is great but it needs a bit more time before it becomes a great product.

Reviewed on 25th February 2016
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Harry
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Smart Current Account

Awesome bank in its early stages

A very customer orientated bank that listens to its customers. It is not that problems happen, but how a bank listens to its customers and fixes the problem after that counts. Fidor has proven itself in this, and will continue to do so throughout the... Read more

A very customer orientated bank that listens to its customers. It is not that problems happen, but how a bank listens to its customers and fixes the problem after that counts. Fidor has proven itself in this, and will continue to do so throughout the years. The UK side is taking a unique approach by developing its products in line with what its customers want, the downside of this is that it takes time to listen to customers and then develop what they are after (instead of developing a bunch of products then telling customers this is what they get).

The other fault about Fidor UK is that it needs to be more autonomous as relying upon the German branch for important matters has shown to slow down the UK operations resulting in the occasional dissatisfied customer. If it was always as speedy as it should be we'd have 99.9% satisfaction (you can't please all the people).

I also very look forward to FidorUK's eventual interaction with the emerging digital (crypto) market, and taking a solid lead in this sector.

Reviewed on 17th February 2016
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Smart Current Account

New in the UK. But at least they listen to customers

Although Fidor is relatively new to the UK (Sept15?) they have succeeded in creating an online community which communicates with the bank and each... Read more

Although Fidor is relatively new to the UK (Sept15?) they have succeeded in creating an online community which communicates with the bank and each other.
Any 'issues' are dealt with swiftly and openly.
Their recent request for people to scan and email unencrypted passport details was acknowledged as being a mistake and they are putting in place better ways for clients to communicate.
The recent Quiz was a great way for the community to come together and, I'm sure, there will be other events like this.
It's refreshing to meet a Bank that cares AND listens

Reviewed on 17th February 2016
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Smart Current Account

Dire customer service

Absolutely hopeless customer service. Took them 16 days to tell me that, as I could not provide a copy of a passport, I could not open an account with them

Reviewed on 12th February 2016
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Paul Smith
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Savings Bonds

Good and bad

While Fidor AG in Germany is highly recommended and has a good range of products and services their newly opened UK operation leaves a lot to be desired. You can not pay salary or benefits into your account by BACS, they do not accept CHAPS payments,... Read more

While Fidor AG in Germany is highly recommended and has a good range of products and services their newly opened UK operation leaves a lot to be desired. You can not pay salary or benefits into your account by BACS, they do not accept CHAPS payments, they don't have standing orders or direct debits, there are no cheque books or overdrafts, and people regularly complain deposits get mislaid or delayed. Rumor has it they will be introducing these things later this year but until then 5 Stars for their German accounts and 1 Star for their UK accounts. Hence the 3 Star averaged score. Hopefully they wake up and get moving to bring their UK operation up to the standard of their German one!

Reviewed on 12th February 2016
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