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First Response Finance reviews

First Response Finance logo
Rated Excellent • 4.88/5

First Response Finance reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 7,809 product reviews

Average score of 4.88/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for First Response Finance have trended positively over the past 90 days

First Response Finance makes car finance easy and personal, especially for those with poor credit or special circumstances. Their customer service is friendly, helpful, and quick, making the whole process smooth and stress-free. However, some found their interest rates a bit steep and had issues with payment scheduling and dealer restrictions.

Positive themes

  • First Response Finance made car finance simple and manageable with clear, friendly support.
  • Customer service at First Response Finance is top notch: friendly and always helpful.
  • First Response Finance helped me get car finance despite poor credit or special needs.

Negative themes

  • Some found First Response Finance’s interest rates higher than expected.
  • A few had issues with payment dates and felt chased unfairly by First Response Finance.
  • There were complaints about dealer restrictions causing loss of deposits with First Response Finance.
Summarised by AI
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About First Response Finance

First Response Finance is a car finance company in the UK.

With over 25 years’ experience, they’ve helped more than 300,000 customers get on the road. They’ve been voted ‘Best Car Finance Provider’ five years in a row, with customers valuing their online application process and friendly team.

First Response Finance offer loans for different vehicles including cars, motorbikes and vans.

First Response Finance at a glance

Contact details

Phone
0115 946 6368
Email
[email protected]
Social media

Reviews for First Response Finance

Showing 11 of 7809 company reviews • Last reviewed within 7 days

Very helpful and good to communicate with

Car finance • 25th June 2026

Very helpful and good to communicate with

{"display":"Leslie d","full_name":"Leslie d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews

Excellent customer service

Car finance • 23rd June 2026

I have used first response many times. Excellent customer service. If you have a issue always very helpful would recommend them to anyone

{"display":"rwhite754@yahoo.com","full_name":"rwhite754@yahoo.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from First Response Finance
That's great to hear, thank you!
23rd June 2026
First Response Finance
  • 5.00/5

    SO helpful and no stress about how your speaking abo...

    So helpful and no stress about how your speaking about anything I had problems with my new car and they spoke to the dealer and... So helpful and no stress about how your speaking about anything I had problems with my new car and they spoke to the dealer and sorted it out for me and got a different car now which is better .so very happy with first response Read more Read less

    {"display":"kaz smith","full_name":"kaz smith","avatar":{"url":"\/assets\/uploads\/avatars\/users\/764694.png"}}'s avatar
    Car finance
    kaz smith 23rd June 2026
  • 5.00/5

    Brilliant company from start to finish, I cant prais...

    Brilliant company from start to finish, I cant praise them enough and have encouraged all my friends to use them

    {"display":"Rashida A","full_name":"Rashida A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Rashida A 22nd June 2026
  • 4.00/5

    Considerate

    It was first time buying a car and they made the process so easy for me considering I just moved to the UK 2 years ago.

    {"display":"Terry K","full_name":"Terry K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Terry K 21st June 2026
  • 5.00/5

    Absolutely quick and supportive team thank you

    Absolutely quick and supportive team thank you

    {"display":"Marta B","full_name":"Marta B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Marta B 19th June 2026
  • 5.00/5

    Friendly staff easy to take to and understanding

    Friendly staff easy to take to and understanding

    {"display":"Matthew Latham","full_name":"Matthew Latham","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1673184.png"}}'s avatar
  • 5.00/5

    Extremely happy with my choice of finance company

    First response were very informative, helpful and no hidden agenders. They were simply the best quote and made me feel confident and re assured with... First response were very informative, helpful and no hidden agenders. They were simply the best quote and made me feel confident and re assured with my choice. They were the best option out of many. Nothing was too much trouble. Friendly and reliable- Thank you!! Read more Read less

    {"display":"Chantelle","full_name":"Chantelle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Chantelle 18th June 2026
  • 5.00/5

    This is our second car we have finance with them and...

    This is our second car we have finance with them and they are a great

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    John 17th June 2026
  • 5.00/5

    My experience with first response finance was extrem...

    My experience with first response finance was extremely good

    {"display":"Sheikh A","full_name":"Sheikh A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Sheikh A 16th June 2026
  • 5.00/5

    I have been with first finance for over 3 years and...

    I have been with first finance for over 3 years and had finance for 2 cars, both homes has been a excellent experience and seamlessly from start to finnish.

    {"display":"Beverley R","full_name":"Beverley R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Beverley R 15th June 2026

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