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First Response Finance reviews

First Response Finance logo
Rated Excellent • 4.87/5

First Response Finance reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 7,997 product reviews

Average score of 4.87/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for First Response Finance have trended positively over the past 90 days

First Response Finance makes car finance easy and personal, especially for those with poor credit or special circumstances. Their customer service is friendly, helpful, and quick, making the whole process smooth and stress-free. However, some found their interest rates a bit steep and had issues with payment scheduling and dealer restrictions.

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About First Response Finance

First Response Finance is a car finance company in the UK.

With over 25 years’ experience, they’ve helped more than 300,000 customers get on the road. They’ve been voted ‘Best Car Finance Provider’ five years in a row, with customers valuing their online application process and friendly team.

First Response Finance offer loans for different vehicles including cars, motorbikes and vans.

First Response Finance at a glance

Contact details

Phone
0115 946 6368
Email
[email protected]
Social media

Reviews for First Response Finance

Showing 11 of 7997 company reviews • Last reviewed within 7 days

My experience with the finance company was exemplary...

Car finance • 23rd July 2026

My experience with the finance company was exemplary from beginning to end. The entire process was conducted with exceptional professionalism, transparency, and efficiency. Every stage... My experience with the finance company was exemplary from beginning to end. The entire process was conducted with exceptional professionalism, transparency, and efficiency. Every stage of the application was communicated with clarity, making what could have been a complex process feel straightforward and reassuring. What impressed me most was the team's depth of knowledge, responsiveness, and genuine commitment to customer service. Every question I raised was addressed thoughtfully, and the financing options were explained comprehensively, enabling me to make a well-informed decision with complete confidence. Overall, the experience exceeded my expectations in every respect. The combination of outstanding customer care, integrity, and attention to detail made the purchase of my vehicle both seamless and enjoyable. I would have no hesitation in recommending this finance company to anyone seeking a trustworthy and professional provider. Read more Read less

{"display":"Mr b","full_name":"Mr b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Reply from First Response Finance
Thank you, we'll be sure to let our team know that you’re happy with their service!
23rd July 2026
First Response Finance

Excellent experience from start to finish, seemless...

Car finance • 22nd July 2026

Excellent experience from start to finish, seemless process and good comms throughout

{"display":"Martin","full_name":"Martin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Reply from First Response Finance
That's great to hear, thank you!
22nd July 2026
First Response Finance
  • 5.00/5

    Excellent service good follow up, it was easy to un...

    Excellent service good follow up, it was easy to understand their service terms and conditions. No mix up of information

    {"display":"Samson M","full_name":"Samson M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Samson M 21st July 2026
  • 5.00/5

    Car Finance

    I always get a message before my payment asking if I have the funds to make my payment which I think is very good

    {"display":"Jacqueline ","full_name":"Jacqueline ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very professional clear and very helpful

    Very friendly and always helpful in explaining everything

    {"display":"Norman C","full_name":"Norman C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Norman C 20th July 2026
  • 5.00/5

    I was struggle to obtain car finance and first respo...

    I was struggle to obtain car finance and first response helped me secure approval and find my dream car. Nothing was too much trouble for... I was struggle to obtain car finance and first response helped me secure approval and find my dream car. Nothing was too much trouble for them to help with and communication was excellent Read more Read less

    {"display":"Natalie Nagee","full_name":"Natalie Nagee","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1747786.png"}}'s avatar
  • 5.00/5

    We have had many vehicles from these always helpful...

    We have had many vehicles from these always helpful and fair

    {"display":"Roslyn Palmer","full_name":"Roslyn Palmer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Smooth transaction

    Smooth transaction from start to finish that suited my needs

    {"display":"Martin S","full_name":"Martin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Martin S 18th July 2026
  • 1.00/5

    Rude and aggressive

    "I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Instead,... "I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Instead, I was sold a non-compliant car, leaving me facing daily charges just to drive.First Response Finance funded this vehicle despite the dealer failing to meet my core requirement. Since the car is financed, First Response Finance is jointly liable under the Consumer Rights Act 2015 for supplying goods that are not 'as described.'I expect First Response to immediately launch a formal dispute against greenlight motors reject this vehicle, and unwind this financial agreement. If this is not escalated to senior management today, I will take my case directly to the Financial Ombudsman Service." Read more Read less

    {"display":"Lori Buck","full_name":"Lori Buck","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1747294.png"}}'s avatar
    Car finance
    Lori Buck 16th July 2026
  • 5.00/5

    Excellent company , very fast and extremely helpful.

    Excellent company , very fast and extremely helpful.

    {"display":"Paul W","full_name":"Paul W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    Paul W 15th July 2026
  • 5.00/5

    Very efficient andunderstanding.

    Very efficient andunderstanding. Helpful in difficult circumstances

    {"display":"David m","full_name":"David m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car finance
    David m 15th July 2026

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