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GJW Direct reviews

GJW Direct's logo
Rated Excellent • 4.80/5

GJW Direct reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,817 product reviews

Average score of 4.80/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for GJW Direct have trended positively over the past 90 days

GJW Direct’s Marine insurance is loved for its straightforward, helpful service and competitive pricing that many find reassuring. Claims are handled quickly and fairly, often with personal, knowledgeable support. However, some feel recent renewal price hikes and website issues have dulled the experience.

Positive themes

  • GJW Direct’s claims process is quick, fair and stress-free, giving real peace of mind. (49 mentions)
  • The customer service at GJW Direct is friendly and knowledgeable with real people to talk to. (31 mentions)
  • Getting insured or renewing with GJW Direct is easy and straightforward online or by phone. (12 mentions)

Negative themes

  • Renewal prices have risen sharply recently with some unhappy about added monthly fees. (5 mentions)
Summarised by AI
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About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance.

GJW Direct offers cover for a wide range of vessels including yachts, dinghies, motor cruisers, narrowboats, RIBs and jet skis.

Operating on a non-advised basis, GJW Direct offer information about products and services without making personal recommendations.

GJW Direct at a glance

Contact details

Phone
0151 473 8000
Social media

Reviews for GJW Direct

Showing 11 of 1817 company reviews • Last reviewed within 7 days

Great purchasing experience.

Marine insurance • 10th September 2026

Great purchasing experience. Easy to buy

{"display":"Ellie Harding","full_name":"Ellie Harding","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1746305.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Really easy to get a quote and very competitive.

Marine insurance • 10th September 2026

Really easy to get a quote and very competitive. Online and phone support is great.

{"display":"Graham","full_name":"Graham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Well I am a new customer and the service has been to...

    Well I am a new customer and the service has been top notch.

    {"display":"Ieuan Walters","full_name":"Ieuan Walters","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very good website with a competitive quote.

    Very good website with a competitive quote. We are happy with the services

    {"display":"Kate H","full_name":"Kate H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Kate H 9th September 2026
  • 5.00/5

    I now have two boats covered by GJW, a great company...

    I now have two boats covered by GJW, a great company to deal with

    {"display":"John D","full_name":"John D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    John D 9th September 2026
  • 5.00/5

    They’re easy to use and seem to return loyalty to my...

    They’re easy to use and seem to return loyalty to my loyalty

    {"display":"Stuart Brown","full_name":"Stuart Brown","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Stuart Brown 9th September 2026
  • 5.00/5

    fantastic service, at a great price, very informativ...

    fantastic service, at a great price, very informative and helpful, highly recommended

    {"display":"Andrew Fawkes","full_name":"Andrew Fawkes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    A fair deal for many years

    GJW has insured out little launch for a number of years. In the past I didn't have any dealings with them as my husband handled... GJW has insured out little launch for a number of years. In the past I didn't have any dealings with them as my husband handled matters concerning the boat but since he died I am now the customer and I find the cover very good value for money. Read more Read less

    {"display":"Angela A","full_name":"Angela A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Angela A 9th September 2026
  • 5.00/5

    Easy to use website

    Easy to use website competitive cost

    {"display":"Geopadi","full_name":"Geopadi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Geopadi 9th September 2026
  • 5.00/5

    Been with them for 11years and had no problem.

    Been with them for 11years and had no problem.

    {"display":"Michael R","full_name":"Michael R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Michael R 9th September 2026
  • 4.00/5

    ..no complaints

    No complaints, I have put in a claim taking a while to receive payment. But that normal happy with service

    {"display":"J c","full_name":"J c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    J c 9th September 2026

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