Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

GJW Direct reviews

GJW Direct's logo
Rated Excellent • 4.81/5

GJW Direct reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 2,176 product reviews

Average score of 4.81/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for GJW Direct have trended positively over the past 90 days

GJW Direct’s Marine insurance is loved for its competitive pricing, straightforward online process, and friendly, knowledgeable staff who make everything easy. Claims are generally handled quickly and fairly, giving peace of mind. Some grumbles appear around recent price hikes and occasional phone delays, but overall the service feels reliable and personal.

Positive themes

  • GJW Direct’s claims service is quick, fair and hassle-free, making life easier when things go wrong. (14 mentions)
  • The Marine insurance from GJW Direct is competitively priced and great value for money. (11 mentions)
  • GJW Direct’s customer service is friendly, helpful and knowledgeable across the board. (10 mentions)
Summarised by AI
Was this helpful?

About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance.

GJW Direct offers cover for a wide range of vessels including yachts, dinghies, motor cruisers, narrowboats, RIBs and jet skis.

Operating on a non-advised basis, GJW Direct offer information about products and services without making personal recommendations.

GJW Direct at a glance

Contact details

Phone
0151 473 8000
Social media

Reviews for GJW Direct

Showing 11 of 2176 company reviews • Last reviewed within 7 days

Whenever I have a question, with GJW I get to speak...

Marine insurance • 1st October 2026

Whenever I have a question, with GJW I get to speak with an actual person; what's more, they know what they are doing.

{"display":"kevin b","full_name":"kevin b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great service

Marine insurance • 1st October 2026

Very thorough and helpful , made first time infuriating a boat easy

{"display":"Fiona ","full_name":"Fiona ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great service when it mattered during a claim

    Great service when it mattered during a claim

    {"display":"Peter F","full_name":"Peter F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Peter F 1st October 2026
  • 5.00/5

    Value for money.

    Value for money. Easy to contact. No significant increase year on year. I, fortunatley have not had to make a claim, but I have no... Value for money. Easy to contact. No significant increase year on year. I, fortunatley have not had to make a claim, but I have no doubt that it would be dealt with efficiently. Read more Read less

    {"display":"Michael H","full_name":"Michael H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Michael H 1st October 2026
  • 5.00/5

    Amazing company

    When I was setting up my insurance it was so easy and the staff were very helpful.

    {"display":"William White","full_name":"William White","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Extremely good communication to customers via email

    Extremely good communication to customers via email

    {"display":"steve i","full_name":"steve i","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    steve i 1st October 2026
  • 5.00/5

    Good value all inclusive policy’s, discount for mult...

    Good value all inclusive policy’s, discount for multiples and over the phone too. Also called back on time, outstanding.. Jon clarke.

    {"display":"Jonathon C","full_name":"Jonathon C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very good service and value for money.

    Very good service and value for money.

    {"display":"Acwarrior","full_name":"Acwarrior","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Acwarrior 30th September 2026
  • 5.00/5

    Insured with them for over 10years

    Insured with them for over 10years I do check others from time to time but am happy staying

    {"display":"Martin","full_name":"Martin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Martin 30th September 2026
  • 5.00/5

    VFM between years

    This year's premium held to last year. Fab!

    {"display":"Ian Fisher","full_name":"Ian Fisher","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Ian Fisher 30th September 2026
  • 5.00/5

    Simple and efficient

    Just simple to deal with, know their market, and make it simple and efficient to sort.

    {"display":"David D","full_name":"David D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    David D 30th September 2026

    Products from GJW Direct

    Showing all products offered by GJW Direct

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice