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Haysto: Specialist Mortgage Broker reviews

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4.96
Based on 448 reviews, last reviewed 2nd Oct 2025
80% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Haysto team is magic ! Haysto team is magic !!! Many thanks for Jamie who handled my case from beginning to the end with prompt assistance with mortgage extension. Couldn’t ... Read more Reviewed on: 2nd October 2025
Mateusz S's avatar
Mateusz S

Latest lowest rating:

1

Haysto recommended I go with a solicitor who wasn’t... Haysto recommended I go with a solicitor who wasn’t on my lenders panel, this incurred huge financial and emotional costs on me and an ongoing period ... Read more Reviewed on: 19th February 2025
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Emily
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Haysto Specialist Mortgage Broker reviews (448)

Great customer service and amazing people.

5
Great customer service and amazing people. We felt very looked after and there was always someone to contact if we needed more information. Reviewed on: 20th February 2025
Marcus's avatar
Marcus

Excellent communication & support

5
I turned to Haysto after unsuccessful attempts to secure a mortgage with 2 other mortgage brokers. They called me back straight away, and I received a decision in principle within 24h and a mortgage offer in around a week. I received a call from the Insurance specialist who assisted me with the process of obtaining necessary insurance for myself and the house. There was a step by step description on the portal specifying what happens next, with the names and contact numbers of assigned mortgage expert, advisor and insurance specialist. I never had to chase anyone for answers, I was getting calls and messages in a timely manner, and was always advised of the timeframe of next part of the process. I was delighted with the customer service I have received, and the ease of the whole process. Other mortgage brokers were advising me to hold off and save up more for the deposit, but Haysto carefully evaluated my situation and secured me a mortgage in time to get the house I had already put an offer on. I am definitely going to use them as a broker when I remortgage the house, as they put the customer first, and they refund the initial deposit if they cannot secure a mortgage. Reviewed on: 20th February 2025
Ewa W's avatar
Ewa W

A brilliant service. Thanks Haysto!

5
A brilliant service from start to finish. Everything went very smoothly and all the team were lovely. The online portal worked well and I loved seeing our progress along the way, Reviewed on: 20th February 2025
Diggy's avatar
Diggy

The Haysto portal is brilliant!

5
Overall very good. My partner circumstances were complicated and we felt listened to. Although we feel we get the best rate I would have like to see the other options but no big deal Reviewed on: 20th February 2025
Mac T's avatar
Mac T

Haysto got us a mortgage offer in 8 days!

5
Haysto got us a mortgage offer in 8 days!! Reviewed on: 20th February 2025
Danielle m's avatar
Danielle m

We first approached Haysto back in July, my credit h...

5
We first approached Haysto back in July, my credit history is poor with several defaults and poor history with my ex-wife being a big cause. My partner has an excellent credit score and we knew high street banks were off the table and I stumbled across Haysto online after some searching. We start the initial conversation and everything was great, but this was before realising our deposit wouldn't release until early 2025. I felt like I had wasted their time a bit on the initial conversations and so on with Lisa N, but she was fantastic and re-assured us it wasn't an issue and they would be available when we needed them. By October we picked back up and Lisa continued with us. We were then passed to the wonderful Daniel TW, our mortgage advisor who has been absolutely amazing the whole way through our journey and had a conversation about the history and ins and outs, the situation we were in and what ideally we wanted in a mortgage and what suited us. He has worked tirelessly in dealing with the lender and getting us a deal that wouldn't have been possible without him. Dealing with our case with the lender was Tia A. - she is easy to get hold of whenever needed, amazingly friendly and has put in such an effort ensuring the lender has all the documents and being very communicative with us along the way. We also used Haysto for a quote for a conveyancer and have gone with them - Haysto will do the chase work with them as well until the completion and ensure everything is where it should be and that is a big relief for me. We also had Jason M. deal with us for some insurance quotes and he got us much cheaper deals than I was able to find in comparisons and online so am very thankful for that too. And, we managed to get a mortgage offer, it's a brand new experience for me but the whole team at Haysto, those we speak to and those behind the scenes are fantastic and have been such a delight to deal with. Reviewed on: 20th February 2025
Eric M's avatar
Eric M

They always seem to be one step ahead.

5
Great customer service, they always seem to be one step ahead. Every member of the team we dealt with was positive, efficient and great the speak to. Reviewed on: 19th February 2025
Ian J's avatar
Ian J

Superb company

5
I had a poor credit score due to getting divorced so didn't think I'd get anywhere, but Haysto found one for me, kept on top of everything for me and got me over the line. Can't thank them enough. Reviewed on: 19th February 2025
Steve B's avatar
Steve B

Amazing service and extremely friendly team who act...

5
Amazing service and extremely friendly team who act in a calm manner and always willing to make themselves available to suit out of hours calls and etc. The app is amazing and so simple which really helped takes the stress out of the whole process. Reviewed on: 19th February 2025
steve@selbys.me.uk's avatar
[email protected]

Great customer service.

5
Very informative and in constant contact. Updates everything extremely quickly. Very good customer service Reviewed on: 19th February 2025
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Joanna

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