They took my money for a transfer from JFK to my hotel in New York. BA Flight was cancelled and impossible to get hold of... They took my money for a transfer from JFK to my hotel in New York. BA Flight was cancelled and impossible to get hold of anyone to change car booking to a later time that day. Managed to get hold of driver but he said he couldn't do anything. USA Emergency Number did not work. Holiday Extras on they web talk page told me you can't change your booking on the day of travel - tough luck they implied - even though this was completely out of my control. You can't speak to a human being only AI which is very frustrating - they wash themselves on any responsibility quoting its in the Terms and Conditions which I didn't receive from the USA Courier. As long as they have your hard earned money that's all it appears they are interested in. I have used this company in the past and as long as everything runs smoothly no issue but when something goes wrong as it did to me forget it your on your own. Will NEVER USE this company again and I advise anyone to stay clear - there bordering on being Rogue Traders. There are much better products on the market. Read more Read less

At renewal time I phoned first a quote. They were able to remove a couple of medical inclusions as no treatment was being undertaken. This... At renewal time I phoned first a quote. They were able to remove a couple of medical inclusions as no treatment was being undertaken. This saved us a lot of money. Read more Read less

I had the misfortune to have to claim on my travel insurance which I'd taken out with Holiday Extras, because 2 weeks before our cruise... I had the misfortune to have to claim on my travel insurance which I'd taken out with Holiday Extras, because 2 weeks before our cruise my partner had a heart attack and ended up having a triple heart bypass operation. I notified the company who said there was no rush to claim so 3 months later I put my claim in and it was agreed and settled within a few days of my submitting the required documents. I'd definitely recommend Holiday Extras Travel Insurance and have renewed my annual insurance with them. Read more Read less

Discussed with agent our requirements and was given a full and comprehensive options available to me. No pressure to choose immediately and value for money... Discussed with agent our requirements and was given a full and comprehensive options available to me. No pressure to choose immediately and value for money I thought was excellent especially with cruise cover and me and my wife's medical conditions. Read more Read less

I have used Holiday Extra for years and found it great value and very easy to book everything I need for my travel in one place within the app .

AS a yearly customer the process for renewal was easy and straightforward, an early reminder that the old policy was expiring, easy to follow steps... AS a yearly customer the process for renewal was easy and straightforward, an early reminder that the old policy was expiring, easy to follow steps and most importantly hardly any cost increase! Read more Read less

Finding the most suitable option for me was simple, quick and straightforward. The clear price breakdown made it easy to understand exactly what I was... Finding the most suitable option for me was simple, quick and straightforward. The clear price breakdown made it easy to understand exactly what I was paying for and genuinely felt like good value for money. The follow‑up communication was timely, informative, and reassuring, giving me the confidence I needed while travelling abroad and ensuring I felt fully supported throughout the entire process. Read more Read less

Great fast track and insurance but didn’t need to use thank goodness

I have used Holiday Extras for several years, and always found them to be very competitive, professional and easy to deal with. I recently had... I have used Holiday Extras for several years, and always found them to be very competitive, professional and easy to deal with. I recently had to include some small health issues for my wife, but still found them very competitive on price. Read more Read less