Been a loyal customer for 22 years paying their advance account fees after they took me of of their premium account, several years ago. Contacted... Been a loyal customer for 22 years paying their advance account fees after they took me of of their premium account, several years ago. Contacted them today to use their RAC breakdown cover for the 1st time, started well as RAC mechanic arrived and established the car needed to be recovered, and reported to head office before 10am. Then waited on side of road until 6.30 pm before recovery arrived. Told time after time it would be 2pm then 3pm then 5pm then 5.30 etc until a none stand in recovery arrived, who said they had only been booked at 1.40pm and they have a 4 hour response time agreement with RAC, therefore why were they not booked at 10am when the 1st responder said we needed full recovery. No one could give me a reason, grateful to be home but customer service very poor and RAC should stand for Recovery Always Crap.. Read more Read less

I have been a customer of HSBC a

Good service and customer service is efficient

As soon as they manager HSBC saw my Israeli passport, they even cancelled online interview with me about opening a corporate account. They did not... As soon as they manager HSBC saw my Israeli passport, they even cancelled online interview with me about opening a corporate account. They did not write a reason, citing their internal rules. The government should oblige banks to give real explanations for refusals to open accounts, so that the client can go to court with this refusal. Today, the rights of bank clients are not protected in any way. Read more Read less

This Bank is actually bad bad. You have to wait a lot of time until they process your order, as in a money transfer. They... This Bank is actually bad bad. You have to wait a lot of time until they process your order, as in a money transfer. They take their sweet time. I can't vouch for all their branches, but the ones on Mexico at least has a bad performance. No thank you to such a bank, go find some other clients. Read more Read less

Ok apart from telephone answering which can be long winded

I have being a customer for more than 25 years with them

ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT RISK! I have a business account with them and have banked with them for over 4 years,... ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT RISK! I have a business account with them and have banked with them for over 4 years, I have recently moved abroad, they have locked me out of my account twice, first time was easily unlocked within minutes, the second time - ive called up to do the same (answer my 2 security questions) but this was not possible, so after hours and hours of trying to find a solutions the only one was for me to fly home to go to the bank, but as you had locked my bank booking fligts back to the UK is basically impossible... after explaining this and just being told this was the only solutions, i was told that i could go to Madrid to the branch there as it is closer and cheaper due to inter island flights. So after having to borrow money I managed to get to Madrid as i was told i could literally go in with my passport and everything would be fine. Obviously when i have got to Madrid this is a coporate building it does not deal with actual banking facilities, so after spending an additional 4 hours on the phone and explaining that you have now left me stranded in Madrid, I have no funds to get anywhere and you are expecting me to try and get back to the UK somehow, and all you are offering me to do is raise a complaint which takes 5 working days to be dealt with. You do not seem to care this is completely HSBCs fault for misinforming me as a customer and lying to me and still giving me no resolution for this.I would NEVER EVER USE this bank and I have to some how get a flight home so I can empty and close my account as I never want to bank with you again. I have used my account a lot for business and have put a large amount of money through my account and I do not expect to be treated so badly. You have even admitted you have no customer care or empathy as when I have explained my bad medical and health conditions there is still absolutely nothing you will do or are trying to do to help. Any other bank would do an emergency transfer to my personal account for £200-500 so I could atleast book a flight home for my partner and I but am just told there is absolutely nothing you can do but make me sit on the street on Madrid for 10 days until my telephone banking launch form is actioned, so you are willing to let your customer go through that is actually outrageous! When I have been able to sort my bank out and withdraw my funds I will be looking to close my account entirely, I will also be making sure that no-one I know will use your bank and I will make sure that everyone knows about my experience and how bad HSBC is as a bank, I will be taking this story to the national papers and will also be passing all this to my solicitor for this to be taken further legally to pursue as well as you have basically agreed that you have no care for my health condition and this could actually cause me to die. All communication with you has been recorded and all your lies will be made public and see how bad of a bank and how bad you treat your customers. HSBC IS THE WORST BANK POSSIBLE AND NEVER BANK WITH THEM!!!!!!!! Read more Read less

I've been a valued customer for many years and they've always been very helpful and friendly. They try to resolve any issues as quickly as possible.