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HSBC Reviews

Ratings based on 780 reviews Last review 3 days ago
3.68 / 5Great overall rating

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree?...

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HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree? Smart Money People is the UK's independent financial services review site. Read and write HSBC bank reviews, and together we can help to increase trust and transparency in financial services.

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Your HSBC Reviews (780)

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18th July 2018

Absolutely useless, lost everything we sent then never replied

We applied to HSBC for a mortgage last October. We took the option of using the online method as we were told this would be easiest. Oh what a joke that was. We uploaded everything asked of us, then about a week later we received a letter asking us...

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We applied to HSBC for a mortgage last October. We took the option of using the online method as we were told this would be easiest. Oh what a joke that was. We uploaded everything asked of us, then about a week later we received a letter asking us for the same documents. We contacted them and they told us to ignore it. Two weeks went past with no update, so we logged in to find a message telling us we needed to upload our documents. We called and this time were told that they'd sent a letter and we'd ignored it. We explained we'd been told to, but they said this was wrong, they needed us to send our documents as they'd been lost. We uploaded them again, then a week later we got a letter asking us to upload our documents. The same process happened again - ignore it. Fast forward two months with the same process happening over and over again. Eventually we were passed to an assessor, who asked for more documents. We sent these, waited some more then logged in again. To our horror, our application was marked 'expired'! We called again to be told it had taken too long and we needed to begin the whole process again! Meanwhile our vendors were getting extremely impatient. We were told this would be fast tracked, so we did everything again, were told it was sent to an advisor and the next time we logged it the entire application was marked cancelled. We never did hear from anyone! Serious, do not waste your time! They'll lose you your house.

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18th July 2018

Waste of time, Nobody cares

Today is the 48th days that my application is in pre approval stage, Nobody cares in customer service, they just making the promises and apologising! I finally submitted my complaint yesterday, lets see if there is any...

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Today is the 48th days that my application is in pre approval stage, Nobody cares in customer service, they just making the promises and apologising! I finally submitted my complaint yesterday, lets see if there is any outcome.

MY ADVISE: DON`t EVEN think about HSBC business account

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13th June 2018

Straightforward and easy to access online

I love how I can just log on and see everything and do most things without having to speak to someone. I really like using the live chat feature as it makes it easier to quickly resolve and issues or queries. I also like the online banking app for...

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I love how I can just log on and see everything and do most things without having to speak to someone. I really like using the live chat feature as it makes it easier to quickly resolve and issues or queries. I also like the online banking app for when I am out and about.

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30th May 2018

I'm sure there's better out there...

I have banked with HSBC for many years and find that banking has become a lot easier in recent years with online banking and apps, both of which are easy to use with HSBC. HSBC branches are widespread making it easy to pop into a branch if needed,...

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I have banked with HSBC for many years and find that banking has become a lot easier in recent years with online banking and apps, both of which are easy to use with HSBC. HSBC branches are widespread making it easy to pop into a branch if needed, however I have found recently that if you go into a branch with a query they direct you to telephone banking. This is my biggest gripe with HSBC as the telephone banking service is awful and I dread needing to contact them by phone. The service is clearly based abroad and it always seems to be a terrible line making conversations extremely difficult and frustrating. Several negative experiences with this have left me looking at switching banks, it's only because I've been with HSBC for so many years that I haven't yet made the switch but I'm sure there are better services out there.

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19th May 2018

Good, helpful just a little slow

The only negative part of the process were how slow HSBC were to do everything. The surveyor took ages, all the approval took ages, the whole process ended up taking 3months. However the mortgage itself was a good rate and every member of staff I came...

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The only negative part of the process were how slow HSBC were to do everything. The surveyor took ages, all the approval took ages, the whole process ended up taking 3months. However the mortgage itself was a good rate and every member of staff I came across was lovely and full of good advice.

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19th May 2018

Extremely Fast and Cheap

Received lowest interest of 3.3%. Money was in my bank account instantly (!). I've done this before with HSBC before and actually paid off my loan early with a cash lump sum and the service was fantastic and easy. My credit rating is about 990 or so...

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Received lowest interest of 3.3%. Money was in my bank account instantly (!). I've done this before with HSBC before and actually paid off my loan early with a cash lump sum and the service was fantastic and easy. My credit rating is about 990 or so out of 999 and income is high.

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17th May 2018

No special treatment here - AVOID!

I am extremely disappointed in HSBC Premier service. I am a multi-account holder in various jurisdictions and was just almost berated by the most rude service agent after forgetting to make one credit card payment, all other payments having been made...

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I am extremely disappointed in HSBC Premier service. I am a multi-account holder in various jurisdictions and was just almost berated by the most rude service agent after forgetting to make one credit card payment, all other payments having been made always on time. From a super aggressive tone to accusing me of having financial problems - it's almost as if I was dealing with a payday credit company not a banking service for high net worth individuals. UNBELIEVABLY SHOCKING. 

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25th April 2018

Nothing Premier about it

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own p...

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Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own personalised telemarketer trying to sell you something every two to three months too.

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17th April 2018

Pathetic service

They asked me to apply online so I did and even after one month I am waiting for any communication from them. Every-time I asked status in branch they say they will come back to me. But they never contacted me. My application Online status is not...

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They asked me to apply online so I did and even after one month I am waiting for any communication from them. Every-time I asked status in branch they say they will come back to me. But they never contacted me. My application Online status is not moving at all. I don't think they actually do open business accounts.

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13th April 2018

Horrible Service and Overall Experience

I applied to open a business account 3 months ago and it is still not open. Not only do you have to wait 30 minutes every time you want to speak to someone, but they are all over the place seem to not be coordinating whatsoever internally between the...

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I applied to open a business account 3 months ago and it is still not open. Not only do you have to wait 30 minutes every time you want to speak to someone, but they are all over the place seem to not be coordinating whatsoever internally between the different teams. Initially my application got delayed 1 month because THEY provided me with an incorrect W8-BEN form to fill out and only two weeks after completing it they came back to me to say that it was dated and I would need to fill a new one. How an institution of this scale is not organised enough to have the proper form on their website is unbelievable.

I completed the entire application and provided the necessary documentation over 2 months ago. However, the individual who has been responsible for sending my application to the Checking Team within HSBC has sent it incorrectly twice. Also, for some reason, although I applied online, my application ended up in a branch and no HSBC employee can explain why. After two months of waiting and honestly hours of following up, today they got back to me and said that the application was being delayed because of a discrepancy in my home address. What is ridiculous is that I was only told about this 2 months after submitting my application when it should have been flagged straight away at the beginning. Word of advice - don't waste your valuable time trying to open a business account with HSBC. They're useless.

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