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HSBC Reviews

Ratings based on 651 reviews Last review 18 hours ago
3.65 / 5Great overall rating

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree?...

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HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree? Smart Money People is the UK's independent financial services review site. Read and write HSBC bank reviews, and together we can help to increase trust and transparency in financial services.

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Your HSBC Reviews (651)

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10th November 2017

Trouble with Branch

I've always had problems when I've gone into Branch. They seem never to follow up on anything I ask them to. Tried to upgrade account three times which they said they would do but never happened. Also held up my mortgage because they didn't bother to...

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I've always had problems when I've gone into Branch. They seem never to follow up on anything I ask them to. Tried to upgrade account three times which they said they would do but never happened. Also held up my mortgage because they didn't bother to send out my bank statements twice.

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10th November 2017

Look after their clients

I have been a premier banking customer for about 7 years and although now there are a number of challenger banks on the scene, which offer really interesting products for more modern banking I would hate to be without the dependability and great...

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I have been a premier banking customer for about 7 years and although now there are a number of challenger banks on the scene, which offer really interesting products for more modern banking I would hate to be without the dependability and great customer service of HSBC. I am a relatively young Premier customer as I got upgraded when I received an inheritance, I still find the range of products offered good for my lifestyle.

Whenever I have an issue with any aspect of my banking, I have always been confident that HSBC would resolve the issue and they have. I feel like I am dealing with humans with them who treat me as an individual.


I have a few bug bears though:
The credit card. It is so bog standard it hurts. No cashback. The points take ages to accumulate so long in fact that you forget about them. I recently had a batch expire because I did not have enough to redeem anything. Basically it does not feel very premier.

The savings rates are abysmal. I really ought to move my cash elsewhere!

The children’s account are completely no frills. I would really appreciate HSBC doing something to reward their custom or st least make banking more engaging for them.

The bottom line is over the years I have grown to trust HSBC (much more than other providers). That is really important in banking.

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