HSBC Reviews

Ratings based on 996 reviews Last review 2 weeks ago
3.73 / 5Great overall rating

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree?...

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HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree? Smart Money People is the UK's independent financial services review site. Read and write HSBC bank reviews, and together we can help to increase trust and transparency in financial services.

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Your HSBC Reviews (996)

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3rd September 2019

USeless company takes forever to set up a business account. AVOID LIKE THE PLAGUE!

Hopeless. Lost documents, still waiting six weeks later to set up business account, despite already having a separate account with them. Essential codes they send through the post take forever, or don't come, took a passport into a branch for...

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Hopeless. Lost documents, still waiting six weeks later to set up business account, despite already having a separate account with them. Essential codes they send through the post take forever, or don't come, took a passport into a branch for photocopying but they lost it. People on phone fill in forms, even a complaint form takes up to five working days to get a response to. Don't bother.

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8th August 2019

Be very careful with the HSBC Advance breakdown cover

The extras on the Advance account need to be treated with caution, particularly the breakdown cover. I broke down at 9.30pm in a dangerous spot and despite the initial person I spoke to saying I would get priority treatment - as my daughter was with...

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The extras on the Advance account need to be treated with caution, particularly the breakdown cover. I broke down at 9.30pm in a dangerous spot and despite the initial person I spoke to saying I would get priority treatment - as my daughter was with me who has mental health problems - they eventually sent a contractor out at 12.30. Over THREE hours later. When i called back I kept getting a different story. Not sure about being a fully-fledged RAC member, but the HSBC breakdown service has really gone to the dogs since they got involved. Disinterested, sleepy sounding call centre staff, just rubbish. Sounds like RAC is fobbing HSBC customers off with a really crappy package, and HSBC doesn't care as we all cough up every month for this so-called benefit.

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3rd July 2019

May as well organise a mortgage yourself

Used HSBC for the mortgage on a new property. Simply put we were 'porting' our current HSBC mortgage from the old to the new house and taking out a second HSBC mortgage to cover the difference. The maths was Mortgage 1 + mortgage 2 = the price of the...

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Used HSBC for the mortgage on a new property. Simply put we were 'porting' our current HSBC mortgage from the old to the new house and taking out a second HSBC mortgage to cover the difference. The maths was Mortgage 1 + mortgage 2 = the price of the new house (minus what we put in in terms of equity on the old property)

HSBC applied the following maths. Mortgage 1 - mortgage 2 = £97,000 short of what we needed. I voiced concern this was wrong and this was ignored for 10 weeks straight, despite repeated e-mails and phone calls. 2 days before exchange our lawyers got involved and pointed this out. HSBC finally accepted the mistake as one of the advisors having made a cock up. I expressed dismay that the mistake wasn't picked up by underwriting and the fact theres a single point of failure that can go all the way through to exchange.

I wrote a letter asking HSBC to alter their procedures so no single mistake could go through to exchange without a second check to detect it, a relatively easy process to employ. HSBC refused stating it was 'too difficult' to implement this. From someone that works in a safety related industry where procedures change the whole time I know this not to be true. HSBC then suggested it was the lawyers that were to blame, ironic when it was the lawyers that THEY INSISTED i use. That cost me £1004 in cancelled legal fees from the original lawyers I instructed. Again HSBC denied any wrong doing as it's in their terms and conditions. I might also remind them 'learning from mistakes and putting things right is also in the T&Cs but they failed to do that by refusing to change very poor procedures. HSBC then went on to suggest I was the second line of defence on mistakes and I should have picked up the mistake. I pointed out I was not a financial adviser but I had highlighted a mistake and I had been ignored. Ironically then HSBC seemed to ignore me when I further pushed this point. I would summarise they actively encourage weak procedures so they can use plausible deniability. In the end I was offered £250 and the ombudsman agreed this was fair because the legal issue and the procedures issue they do not look into as it's not their area of responsibility. I contacted the FCA who seemed largely disinterested but 'added it to their statistics'.

Now i know how the 2008 financial crash occurred. In my industry this standard would not be accepted.

Taking my mortgage and bank elsewhere at the end of my fixed mortgage term. That will cost HSBC a lot more than £1004 i can assure them.

In summary a totally incompetent and mismanaged process, and very unlikely to be a one off given the weak procedures to prevent such things happening.

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18th June 2019

Extremely disappointed

I've been baking with HSBC for over 8 years, and have had a great relationship with them, until applying for a mortgage online. The process was extremely fast and I thought this was a good sign, until they made a decision on my application in 3 days...

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I've been baking with HSBC for over 8 years, and have had a great relationship with them, until applying for a mortgage online. The process was extremely fast and I thought this was a good sign, until they made a decision on my application in 3 days and declined my application on my credit score, which is rated as very good by both Experian and Equifax. I'm lost for words with HSBC as they are clearly incapable of accepting applicants that don't meet their stringent criteria, of which I have asked HSBC to clarify on how I can apply again in the future with better Hope's, and they simply replied with "we cannot share this information and it is commercially sensitive". HSBC don't take into consideration loyal customers and I will certainly stop banking with them until the foreseeable future, really is their loss.

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11th June 2019

HSBC deceiving!!!!! Watch out

Not worth rating!!! I applied online for a loan and all the information provided online was totally misleading. I contacted HSBC and the figures provided were nowhere near to the online figures. I have always been a good loyal customer with a good...

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Not worth rating!!! I applied online for a loan and all the information provided online was totally misleading. I contacted HSBC and the figures provided were nowhere near to the online figures. I have always been a good loyal customer with a good credit history with HSBC and never in my entire life had any financial issues which has led to late payments, overdrafts ect. First time i have requested a loan from Hsbc and very disappointed with the service. Better off going else where where youll get better rates.

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27th May 2019

Lost the plot

Have a business account with them for years. I am now shopping for next company as they have absolutely lost the plot. Last week I lost access to my money because 'I hadn't completed a questionnaire they sent me' - which I never received or new...

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Have a business account with them for years. I am now shopping for next company as they have absolutely lost the plot. Last week I lost access to my money because 'I hadn't completed a questionnaire they sent me' - which I never received or new anything about. The discussions have moved to the financial ombudsman. If you don't want the layers involved, don't get involved with their business banking.

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