HSBC Reviews

  Ratings based on 1,212 reviews       Last review 4 hours ago    

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree?...

READ MORE

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree? Smart Money People is the UK's independent financial services review site. Read and write HSBC bank reviews, and together we can help to increase trust and transparency in financial services.

Overall Rating

Great

1

2

3

4

5

HSBC Review Insight

What are people saying in their reviews?

Features

56% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Bank Account

Ehh

Not great, not bad. Does what you expect from a bank, but nothing more.

Reviewed on 22nd January 2021
thurindervar's avatar
thurindervar
Write a review

Bank Account

Disappointed LONG-STANDING customer

Have banked with them since 2002, will be closing account soon following the political and discriminating face-mask announcement that accounts will be closed if clients don't wear masks. Client services have deteriorated significantly in recent years.

Reviewed on 18th January 2021
Cara's avatar
Cara
Write a review

Business Banking

4 months on in waiting for account to open and still waiting...

Applied for a business account in July - HSBC confirmed they had everything they needed from me. It is now approaching December and they still haven't been able to open my account because they have 'been busy'. Matter has now been taken up with the... Read more

Applied for a business account in July - HSBC confirmed they had everything they needed from me. It is now approaching December and they still haven't been able to open my account because they have 'been busy'. Matter has now been taken up with the Ombudsman. Appalling.

Reviewed on 25th November 2020
Pete's avatar
Pete
Write a review

Business Banking

Telephone service has become unusable since Covid.

I have to say, since Covid it has become very time consuming to speak to a real person at HSBC (business banking). About an hour seem to be a normal wait time (I've experienced 50 mins plus a few times). That interferes with the working day.... Read more

I have to say, since Covid it has become very time consuming to speak to a real person at HSBC (business banking). About an hour seem to be a normal wait time (I've experienced 50 mins plus a few times). That interferes with the working day.

My experience today was especially bad. This morning the automated answering service offering me a call back option, which I took. This option is not always presented. I received a call back - great, that works - however the guy put me on hold to speak with a colleague and never came back. 30 mins late I hung up.

The problem with banking is that to move elsewhere I have to give my clients different account details and they don't want the inconvenience.

Reviewed on 17th November 2020
Sid's avatar
Sid
Write a review

Student Bank Account

HSBC told me my student account was interest free then charged hundreds of pounds in interest

Horrific experience - I had a student account with HSBC throughout my degree which had an interest free overdraft as part of it. Once my degree finished, I called them to ask when the interest free overdraft would end and they said they'd give me a... Read more

Horrific experience - I had a student account with HSBC throughout my degree which had an interest free overdraft as part of it. Once my degree finished, I called them to ask when the interest free overdraft would end and they said they'd give me a year post-grad to work my way out of overdraft. A couple of weeks after that phone call, they started charging me interest and as I was living abroad and not using my account much I didn't notice. They took hundreds of pounds in interest and when I discovered this and complained they gave me 20 pounds as compensation for the wrong information given to me but never gave me back the interest I'd had to pay. I'm now in debt because of this. Don't bank with them. They just want your money and don't care for customer service at all.

Reviewed on 5th November 2020
Isabel's avatar
Isabel
Write a review

Credit Card

Nightmare for balance transfer

So, you can't transfer from another card until you can log on, and you can't log on until you get an activatation code/card reader ( no sign after two weeks) and if, like me, you have no mobile signal, then you are stuffed. Of course you don't find... Read more

So, you can't transfer from another card until you can log on, and you can't log on until you get an activatation code/card reader ( no sign after two weeks) and if, like me, you have no mobile signal, then you are stuffed. Of course you don't find this out until you have spent ages getting a telephone activation code (20 mins) and set a ridiculous number of passwords. Ok, so you can do a transfer over the phone. First call took 40 mins to be told that I couldn't do the transfer and that I had to call Sainsburys. Another 25 mins on hold, and after they stopped laughing, was told that HSBC had to initiate (well I knew that anyway didn't I?). So back we go to HSBC, and after 1 hour and 40 mins (yes really) the transfer is done. So to sum up, if you have nothing better to do than waste your time and you have a mobile signal and like nothing better than setting interminable passwords/security questions then HSBC is for you!









Reviewed on 12th October 2020
Tish's avatar
Tish
Write a review

Business Banking

very poor, very long

log time to set up, then locked out on my first payment above 2k eventhough you used the in number generator thing, rang the number they approved the amount but said i had to go to a branch to unlock... ok I get to the branch they send me away saying... Read more

log time to set up, then locked out on my first payment above 2k eventhough you used the in number generator thing, rang the number they approved the amount but said i had to go to a branch to unlock... ok I get to the branch they send me away saying they cannot unlock please ring this different number. Over an hour on the phone waiting for a service agent........when does it get to the point where its costing me too much time to 'pay' myself

Reviewed on 7th October 2020
dave's avatar
dave
Write a review

Business Banking

Absolutely appalling is the nicest adjective I can use!

My business has 3 separate companies accounts, and is charity and not for profit supporting the NHS Maternity sector. We have been with HSBC for over 35 years. I have never, ever, been so frustrated and angry as now with regard to its supposed... Read more

My business has 3 separate companies accounts, and is charity and not for profit supporting the NHS Maternity sector. We have been with HSBC for over 35 years. I have never, ever, been so frustrated and angry as now with regard to its supposed 'safeguarding' technique for want of a better word. The issue with one of the companies has been going on now for over 18 months. Constant emailing, phoning (which is a nightmare - waiting for at least half an hour to find you cant hear the person at the end, and they don't seem to understand anything), and complaining. Generic non sensible responses to any complaint - just a standard nothing telling you how' important safeguarding is and for us to be mindful of taking it seriously'!!! The safeguarding on line form is impossible to complete for us as most of the questions are irrelevant to our charity. One document fits all as they say! We finally completed this after one year in February, after an apology and small compensation for what took literally days out of my business time! Hooray I thought. To my horror another request was flagged up three weeks later to complete another! 'It is a random request from the computer' says the non helpful HSBC clerk. There are so many issues, and the problem is that nothing seems to get resolved. I cannot bear this anymore, and no one with any tiny amount of competence is available. Can anyone help???

Reviewed on 28th September 2020
Judy Ledger's avatar
Judy Ledger
Write a review

Breakdown Assistance

Poor service

Called for breakdown rescue since 12.15 today and eight hours later and I am still waiting. From light to dark and feeling really vulnerable. HSBC uses RAC and RAC sent texts every 30 mins but nothing happened except apologies. Waiting now more... Read more

Called for breakdown rescue since 12.15 today and eight hours later and I am still waiting. From light to dark and feeling really vulnerable. HSBC uses RAC and RAC sent texts every 30 mins but nothing happened except apologies. Waiting now more than eight hours and exceptional poor service

Reviewed on 26th September 2020
Kit Holland's avatar
Kit Holland
Write a review

Business Banking

No business support, tried chat,email and phone

Terrible ... don’t think there are any staff in as it’s all automated and closed ....I’ve never seen it this bad before ... quests their staff are all playing the covid card and milking it ....

Reviewed on 24th September 2020
Paul 's avatar
Paul
Write a review

Bank Account

Behind the trend

Their app and online stuff is so far behind all other banks. Such a mission to do anything. The insurance offering isn’t very flexible. Have to choose 3 options. Maybe we just weren’t the right fit

Reviewed on 18th September 2020
Jarryd McLeroth's avatar
Jarryd McLeroth
Write a review

Business Banking

Appalling service and hopeless processes

I have been locked out of my account for days for the simple error of needing to change a password. A simple problem that most organisations deal with online within a few minutes. With HSBC this has taken days and still nothing. The on-line system... Read more

I have been locked out of my account for days for the simple error of needing to change a password. A simple problem that most organisations deal with online within a few minutes. With HSBC this has taken days and still nothing. The on-line system requires downloading a form printing it signing, scanning it and emailing back, which is then ignored. They have frozen my on-line account without any email or warning. Just now I was on hold on for over two hours before the call was cancelled, back on again and waiting. Do not touch this bank, if you are with this bank move.

Reviewed on 15th September 2020
Stephen's avatar
Stephen
Write a review

Bank Account

HSBC - cheque

My father in law wanted to close his account and moved his moved to me for safe keeping, same surname... Read more

My father in law wanted to close his account and moved his moved to me for safe keeping, same surname
HSBC blocked the account, which is great, but why, the cheque was to the same surname not someone else, I agree it was in case it was fake etc, anyway, now the account is blocked!

Reviewed on 15th September 2020
DC's avatar
DC
Write a review

Bank Account

OK

GOOD SERVICE BUT OK INTEREST RATES

Reviewed on 10th September 2020
ESO25's avatar
ESO25
Write a review

Bank Account

account suspended, no access and no explanation

worst banking experience ever, my account has been closed for 3 months with no access to my funds and no explanation, just constantly told to wait

Reviewed on 9th September 2020
Muhaiminul Islam's avatar
Muhaiminul Islam
Write a review

Bank Account

ignore you do not listen do not care/ don't attempt to think they are reasonable or helpful.

uncaring -obstructive do not listen to complaints will give you the run around /pretend they dont know what you are asking. May sort any problems in decades if ever? PLEASE DONT OPEN ANY ACCOUNTS WITH THEM REGRETS YOU WILL HAVE MORE THAN A FEW!

Reviewed on 6th September 2020
TRUTH WILLOUT!'s avatar
TRUTH WILLOUT!
Write a review

Personal Loan

HSBC WILL BANKRUPT YOU WITHOUT A THOUGHT

i HAD BOTH MY PERSONAL AND BUSINESS ACCOUNTS WITH HSBC AFTER LEAVING BARCLAYS OF 28 YEARS. THIS WAS THE BIGGEST MISTAKE OF MY LIFE. THEY LOCKED BOTH BANKS WITHOUT A PHONE CALL TEXT OR EMAIL TO TELL ME, I HAD TO FIND OUT WHEN I COULDNT GET MONEY OUT,... Read more

i HAD BOTH MY PERSONAL AND BUSINESS ACCOUNTS WITH HSBC AFTER LEAVING BARCLAYS OF 28 YEARS. THIS WAS THE BIGGEST MISTAKE OF MY LIFE. THEY LOCKED BOTH BANKS WITHOUT A PHONE CALL TEXT OR EMAIL TO TELL ME, I HAD TO FIND OUT WHEN I COULDNT GET MONEY OUT, PAY ANYONE AND ALSO NO ONE COULD PAY ME. AFTER DAYS AND DAYS ON THE PHONES COMPLAINING I STILL HAVENT RECIEVED ANY INFORMATION AS TO WHY THEY CLOSED MY ACCOUNTS AND WAS TOLD IT COULD TAKE UP TO 8 WEEKS. WELL IM SUPPOSED TO PAY PEOPLE AND HAVE A NEW MORTGAGE COMING THROUGH FOR WHICH I CANT GET MY DEPOSIT OUT, SO BASICALLY I HAVE NO ACCESS TO ANY MONEY FOR A POSSIBLE 8 WEEKS AND THEY SAY ITS LEGAL. WELL ONE THING IS FOR SURE MY BUSINESS WILL SUFFER AND MY CREDIT RATING WILL BE DESTROYED AND YET THEY STILL WILL NOT ANSWER ME AS TO WHY......... MY ADVICE IS STAY WELL AWAY FROM HSBC AS THE SERVICE IS TERRIBLE, FORGET COVID AS THEY USE THAT AS AN EXCUSE AS THEY DONT CARE ABOUT THE LIKES OF ME OR YOU AND JUST WALK ALL OVER US. IF YOU JOIN DONT SAY I DIDNT WARN YOU.

Reviewed on 18th August 2020
Andrew's avatar
Andrew
Write a review

Business Banking

Business internet banking is a joke

From the start it has been a traumatic experience trying to sort out internet banking online banking and all the other names of banking that has got me in a tangle. Not even staff in the branches understand the problems. It is a useless tool that is... Read more

From the start it has been a traumatic experience trying to sort out internet banking online banking and all the other names of banking that has got me in a tangle. Not even staff in the branches understand the problems. It is a useless tool that is inherently impossible to use for the lay person

Reviewed on 16th August 2020
Dylan's avatar
Dylan
Write a review

Personal Loan

lost time

Bad experience, unfair procedure

Reviewed on 12th August 2020
Yjust29@gmail.com 's avatar
Yjust29@gmail.com
Write a review

Business Banking

If I could rate 0

I wanted to make a payment a week ago for my phone bill, ho-ewer i wast able as my card didnt went trough, once i called bank i was told that my card has been frauded , i explained that it was me who was using the card for jd sports , any how I told... Read more

I wanted to make a payment a week ago for my phone bill, ho-ewer i wast able as my card didnt went trough, once i called bank i was told that my card has been frauded , i explained that it was me who was using the card for jd sports , any how I told that i just want to pay bill for the phone and she told me that i CANT, after long arguments she let me to pay the bill for my phone and told me that she will order new card, i was ok with that, however i asked if i can use this card to buy food and travel home, she said yes, and also that i will be able to take the cash....next day morning i went to the coffee shop and i was with work colleagues and my card declined i was so embarrassed ..after work i wanted to go home when i went to the bus card was declining again, so i went to nearest atm and wanted to take the cash, once i put card in the cash point there was a message than my card frauded and it was swollen /taken by atm,so I left with no card and money as it was Friday after working hours and none of the HSBC banks open Saturday and Sunday. i called bank and complained that i was told that i will be able to use my money while new card on the way but nevertheless my card was taken by cash machine , so i left with no cash no card, i have no familly here i am walking to work every day i cancelled my plans and i also had usines flights and many things regarding work and payments , i have been told that new card will arrive 3-5 working busines days hoewer nothing received yet after 5 days, when i called ONE MORE TIME today, on the phone i understoon that card wasnt ordered at all and she told me that i need to wait 5 more working days which is almost 2 weeks ...i have no word how much ,stress, confusion it cost for me also in regards of my work , business , and all kind of things, only my phone calls to you cost me almost 50£ also i wast able to make many payments and i am told to wait 5 more working days thats terrible that 3 people couldn't order the cards by mistake , and i want a compensation because it cost me a lot of damage not only money wise but physically and mentally.

Reviewed on 12th August 2020
Mj's avatar
Mj
Write a review