Share your consumer credit feedback and you'll be entered into our £1,000 prize draw!Vote in the Consumer Credit Awards

HSBC Reviews

Ratings based on 769 reviews Last review 1 week ago
3.69 / 5Great overall rating

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree?...

Read Full Description

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree? Smart Money People is the UK's independent financial services review site. Read and write HSBC bank reviews, and together we can help to increase trust and transparency in financial services.

5 281
4 219
3 112
2 64
1 93

Your HSBC Reviews (769)

Write a review
19th May 2018

Extremely Fast and Cheap

Received lowest interest of 3.3%. Money was in my bank account instantly (!). I've done this before with HSBC before and actually paid off my loan early with a cash lump sum and the service was fantastic and easy. My credit rating is about 990 or so...

Read more

Received lowest interest of 3.3%. Money was in my bank account instantly (!). I've done this before with HSBC before and actually paid off my loan early with a cash lump sum and the service was fantastic and easy. My credit rating is about 990 or so out of 999 and income is high.

Write a review
25th April 2018

Nothing Premier about it

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own p...

Read more

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own personalised telemarketer trying to sell you something every two to three months too.

Write a review
17th April 2018

Pathetic service

They asked me to apply online so I did and even after one month I am waiting for any communication from them. Every-time I asked status in branch they say they will come back to me. But they never contacted me. My application Online status is not...

Read more

They asked me to apply online so I did and even after one month I am waiting for any communication from them. Every-time I asked status in branch they say they will come back to me. But they never contacted me. My application Online status is not moving at all. I don't think they actually do open business accounts.

Write a review
13th April 2018

Horrible Service and Overall Experience

I applied to open a business account 3 months ago and it is still not open. Not only do you have to wait 30 minutes every time you want to speak to someone, but they are all over the place seem to not be coordinating whatsoever internally between the...

Read more

I applied to open a business account 3 months ago and it is still not open. Not only do you have to wait 30 minutes every time you want to speak to someone, but they are all over the place seem to not be coordinating whatsoever internally between the different teams. Initially my application got delayed 1 month because THEY provided me with an incorrect W8-BEN form to fill out and only two weeks after completing it they came back to me to say that it was dated and I would need to fill a new one. How an institution of this scale is not organised enough to have the proper form on their website is unbelievable.

I completed the entire application and provided the necessary documentation over 2 months ago. However, the individual who has been responsible for sending my application to the Checking Team within HSBC has sent it incorrectly twice. Also, for some reason, although I applied online, my application ended up in a branch and no HSBC employee can explain why. After two months of waiting and honestly hours of following up, today they got back to me and said that the application was being delayed because of a discrepancy in my home address. What is ridiculous is that I was only told about this 2 months after submitting my application when it should have been flagged straight away at the beginning. Word of advice - don't waste your valuable time trying to open a business account with HSBC. They're useless.

Write a review
10th March 2018

dormant account & frozen telephone banking nightmare

After being an HSBC customer for 8 years, they froze my account for being inactive/dormant after a few months (I hadn't used it in a while), and also froze my telephone banking for some reason. I don't currently live in the UK, so could not go into a...

Read more

After being an HSBC customer for 8 years, they froze my account for being inactive/dormant after a few months (I hadn't used it in a while), and also froze my telephone banking for some reason. I don't currently live in the UK, so could not go into a branch in person to "verify my identity".

After calling for 6 months and repeatedly asking for a letter/code to unfreeze my telephone banking (in order to then re-open my dormant account), no letter came. When I called, the customer service agents could not confirm the address they were sending the letter to for "my security", because my telephone banking was frozen. I would later find out that they were sending the letter (WITH SECURE INFORMATION) to the wrong address. But they could not tell me this. If this sounds Kafka-esque and ridiculous and illogical, trust me, it was.

I went into an HSBC US branch and begged them to call the UK bank to get my account unfrozen. After an hour on the phone, we were able to get my telephone banking unfrozen, but not my dormant account reactivated, because they have bizarre address and ID confirmation policies (what they are trying to confirm, I don't understand, because all of the addresses are easily changeable either on their website or through my other banks).

No policies are consistent. None of their staff seem to know or understand their policies for basic things like unfreezing an account. I would absolutely NEVER recommend this bank to anyone. I will likely be closing my account after I get it unfrozen (it still isn't).

Write a review
7th March 2018

Worst and most complicated banking service ever

Worst banking experience. Took over a month to set up the account. Finally attempted a transaction but was rejected asked to call fraud team...

Read more

Worst banking experience. Took over a month to set up the account. Finally attempted a transaction but was rejected asked to call fraud team
Did that confirmed transaction was valid adviced money transfer would go through it didn't . Tried to log online account frozen . called customer service no one has a clue why and no record of me calling the day before.!!! Totally unacceptable

Write a review
18th February 2018

Sounds flashy but it does not deliver any benefit when you need.

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping....

Read more

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping. So he is no better than Google. Secondly, as part of the Premier, you get travel insurance. I had an emergency and had to cancel my travel. I thought I had a travel insurance being a Premier customer but it was of no use. HSBC uses Aviva for travel insurance. And Aviva has outsourced travel claims to Cega group. They are measured on how not to pay and with long tail no customer empathy or relationship. So it is useless and I recommend to not to rely. With my experience, Premier status is of no benefit unless you want to show off. Use your money smartly as HSBC is not competitive for any thing in any case. Neither best mortgage not best ISA. So why even consider.

Articles related to HSBC