HSBC Reviews

Ratings based on 492 reviews Last review 5 days ago
3.55 / 5Great overall rating

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree? Smart Money...

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Your HSBC Reviews (492)

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22nd February 2017

Service is awful, now leaving after 6 years

HSBC has been my bank for 6 years and it used to be great. However, I'm just fed up that over the last few years the wait time to speak to customer service on the phone is an average of 20 minutes, and they send you from department to department. The online...

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HSBC has been my bank for 6 years and it used to be great. However, I'm just fed up that over the last few years the wait time to speak to customer service on the phone is an average of 20 minutes, and they send you from department to department. The online Live Chat functionality WAS great, until they started taking away the option to use it for important stuff like disputing fraudulent transactions. Customer service closing at 6pm Mon-Fri isn't good enough when I work full-time. Local branches have all closed so it's almost impossible to see an actual employee. I'm now leaving for Metro Bank, who I only hear and read good things about their service: Fast processes, branches open 7 days a week, 24/ hour UK based customer service, new cards printed on-site. This is the future. Goodbye HSBC.

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12th February 2017

Solid banking for over 25 years

I walked into 'Midland Bank' in the mid 80's as a teenager and signed up to a current account. I have banked with them, and subesquently HSBC, all of my adult life and I have found no reason to change - and, from someone who regularly compares and moves to...

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I walked into 'Midland Bank' in the mid 80's as a teenager and signed up to a current account. I have banked with them, and subesquently HSBC, all of my adult life and I have found no reason to change - and, from someone who regularly compares and moves to the best deal, whether energy, telephone or broadband, this is a big deal. I am now signed up as an Advanced account holder and am happy with their service.

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12th February 2017

Annoying rules.

Had some issues as I tried to change my address in store but was told I absolutely had to do it online, did it online and it only changed my address for certain correspondence and so my new debit card got sent to my old address because I got told the wrong...

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Had some issues as I tried to change my address in store but was told I absolutely had to do it online, did it online and it only changed my address for certain correspondence and so my new debit card got sent to my old address because I got told the wrong info and wasn't just allowed to change my address in store which would have taken two minutes. Very insecure!!

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