HSBC Reviews

  Ratings based on 1,250 reviews       Last review 1 week ago    

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree?...

READ MORE

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree? Smart Money People is the UK's independent financial services review site. Read and write HSBC bank reviews, and together we can help to increase trust and transparency in financial services.

Overall Rating

Great

1

2

3

4

5

HSBC Review Insight

What are people saying in their reviews?

Features

56% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Premier

Pretty useless. Service very far from premier.

Theyve sent all their premier staff home during Covid so there's no point in having this account. There wasnt much point before as the numbers on their contact cards are invalidated every time someone leaves and you cant get through. You cant contact... Read more

Theyve sent all their premier staff home during Covid so there's no point in having this account. There wasnt much point before as the numbers on their contact cards are invalidated every time someone leaves and you cant get through. You cant contact your local branch anyway.

Reviewed on 3rd June 2021
Sue's avatar
Sue
Write a review

Premier

HSBC is still in the 20th Century

Huge mistake moving my account to HSBC Premier. The simplest tasks take an age, constant form filling by post. A letter from HSBC takes 14 days to receive and they attempt to blame Royal Mail. Their chat people are clueless and lie . Avoid

Reviewed on 8th May 2021
Paul Wiltshire's avatar
Paul Wiltshire
Write a review

Bank Account

Death by call centers

Awful experience with HSBC, who have moved all their communications to call centers to save themselves money at the cost of their... Read more

Awful experience with HSBC, who have moved all their communications to call centers to save themselves money at the cost of their customers.

I have been trying to talk to someone about a fraud case for two weeks. I've spoken to people who don't understand the situation, have given me the wrong information, are unable to send an emails, repeatedly forward me to another team.

Had someone panic and shut down my account then accidentally hang up.

Have been told I'll be called within 15 days and then after 15 days been told they're unable to give an estimate for when I'll be contacted.

Have been asked 'so? what do you want us to do about it?' on several occasions trying to report data theft.

All direct questions get answered with irrelevant information to try to divert away from the question.

I have been told my best option is to file a complain and wait 8 weeks for a response, and if I don't get a response... then there's nothing I can do.

Reviewed on 23rd April 2021
Alex's avatar
Alex
Write a review

Bank Account

Mrs

Mne spadli peňaze do bankomatu a nemôžem ich vibrat lebo som nemohol vibrat peňaze z bankomatu lebo mi spadli dnu v bankomate tak volal som na sekuriti asik 7 krad a to isté mi povedali už čakám 3 mesiace a nic 300 libri mi nedali tak podľa mňa neje do... Read more

Mne spadli peňaze do bankomatu a nemôžem ich vibrat lebo som nemohol vibrat peňaze z bankomatu lebo mi spadli dnu v bankomate tak volal som na sekuriti asik 7 krad a to isté mi povedali už čakám 3 mesiace a nic 300 libri mi nedali tak podľa mňa neje dobrá banka HSBC

Reviewed on 16th April 2021
Adriana's avatar
Adriana
Write a review

Investments

Reducing service

Over the years, HSBC has withdrawn the services offered to investors and reduced/changed staff regularly. From personal face-to-face service at the outset, I am now left with phone contact only. This is for significant investments.

Reviewed on 16th April 2021
Colin's avatar
Colin
Write a review

Bank Account

HSBC BAN BITCOIN USERS

I WANT TO SPEND MY BITCOIN. SADLY, HSBC SUCKS SO I HAVE OPEN A SANTANDER ACCOUNT TO CONVERT MY BITCOIN TO UK POUNDS. HOPEFULLY, WITH INNOVATION AND MASS ADOPTION I WONT HAVE TO CONVERT TO UK POUNDS TO PAY BILLS AND EXPENSES.

Reviewed on 14th April 2021
MattBrad's avatar
MattBrad
Write a review

Business Banking

A totally useless bank

Couldn't pour p**s out of a bucket. Setting up a business account has been a nightmare. Five weeks and counting. Muppets

Reviewed on 14th April 2021
Beans's avatar
Beans
Write a review

Credit Card

Security Nightmare

Complete nightmare to set up online banking, with phone calls, telephone security codes, questions, phrases, s downloading app to generate yet another code. Then if you forget one thing that's it no second chances. No other bank I have dealt with... Read more

Complete nightmare to set up online banking, with phone calls, telephone security codes, questions, phrases, s downloading app to generate yet another code. Then if you forget one thing that's it no second chances. No other bank I have dealt with makes it so difficult to use, you must get it right or your locked out!. The customer service couldn't care less, I got locked out just because i done a typo on my phone with my date of birth, put in month as 18 instead of 10 which is an obvious typo but locked out I was.again! and have to wait 5 days before i can call up again whilst waiting on the post. Thank god I'm on the 0%,all i want to do is pay in more money!!! I may have to take out another credit card to pay this one off and get rid

Reviewed on 13th April 2021
Kaz's avatar
Kaz
Write a review

Bank Account

Hopes and dreams

I moved to HSBC with hopes I could prove myself as a loyal customer and eventually apply for the mortgage with them. I tolerated clumsy app, very polite but not helpful customer service and poorly managed branch service. Then I discovered that no... Read more

I moved to HSBC with hopes I could prove myself as a loyal customer and eventually apply for the mortgage with them. I tolerated clumsy app, very polite but not helpful customer service and poorly managed branch service. Then I discovered that no matter how loyal I am, I could still get a better offer via a broker rather than on my own via my bank. And I'm not even going to talk here about their credit card services.

Reviewed on 13th April 2021
Alex Hess's avatar
Alex Hess
Write a review

Bank Account

HSBC has been great but less support

HSBC has been great and respectful to me but when I needed help like overdraft I was given only because of my credit score which is understandable

Reviewed on 8th April 2021
Laural 's avatar
Laural
Write a review

Business Banking

HSBC

I use them online and for basic services, but haven't helped me during the pandemic or when we needed a mortgage!

Reviewed on 7th April 2021
Matthew Doe's avatar
Matthew Doe
Write a review

Business Banking

Poor business account .

No help , little support . Phone banking is poor with long waiting times .

Reviewed on 7th April 2021
alessandropanarese@hotmail.com's avatar
alessandropanarese@hotmail.com
Write a review

Investments

Absolute RUBBISH!

No service and having been with them since 1985! Yes, I have been a loyal customer for over 35 years so I should know, they repeatedly send correspondence requesting over the same issue, it cannot be resolved online, or by " online chat" and when you... Read more

No service and having been with them since 1985! Yes, I have been a loyal customer for over 35 years so I should know, they repeatedly send correspondence requesting over the same issue, it cannot be resolved online, or by " online chat" and when you go to a branch the staff are polite, but they cannot resolve the issue?
I have many other examples and why I am still with them is because it's one of those tasks which you mean to get round to do but I will one day soon, sadly it will make no difference !

Reviewed on 7th April 2021
Jonathan Thompson's avatar
Jonathan Thompson
Write a review

Bank Account

Not safe! Supports scammers!

I have been a victim on a HSBC scam, and have lost 5100GBP. Unfortunately HSBC were not enough active to investigate the case, and they did not reimburse me, although HSBC signed the code of Scam prevention. The average waiting time to reach their... Read more

I have been a victim on a HSBC scam, and have lost 5100GBP. Unfortunately HSBC were not enough active to investigate the case, and they did not reimburse me, although HSBC signed the code of Scam prevention. The average waiting time to reach their fraud team is around 5 hours.
There are security glitches in their system, which are welcomed by organized crime, but HSBC did not plan to correct.
It is not safe to keep your money with them.

Reviewed on 3rd April 2021
Jan's avatar
Jan
Write a review

Bank Account

Fustrating

Had several issues with HSBC. Customer service appalling

Reviewed on 30th March 2021
AK's avatar
AK
Write a review

Bank Account

Helpline Useless

Had a problem with the app and I was on phone for over half an hour trying to fix it. Cost me a lot in call costs, it was their fault and they wouldn't reimburse call cost.

Reviewed on 26th March 2021
Julia Chaplin's avatar
Julia Chaplin
Write a review

Premier

Awful, bureaucratic, hellscape

Absolute worst bank I’ve ever used, and I have used many. Seems even the simplest of things is made intentionally hard to do, often gated by tedious process and sometimes even actual paperwork. Support agents often have little to no power to help you s... Read more

Absolute worst bank I’ve ever used, and I have used many. Seems even the simplest of things is made intentionally hard to do, often gated by tedious process and sometimes even actual paperwork. Support agents often have little to no power to help you solve problems. Stay away. Far far away. Just closing my account took three months of constant fighting - I regret ever having registered.

Reviewed on 24th March 2021
Christopher Nadeau's avatar
Christopher Nadeau
Write a review

Investments

111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

Reviewed on 24th March 2021
Martina Spitalnikova's avatar
Martina Spitalnikova
Write a review

Investments

111

1111111111111111111111111111111111111111111111

Reviewed on 24th March 2021
Martina Spitalnikova's avatar
Martina Spitalnikova
Write a review

Investments

Superb and good

Beautyful! Very good bank. Good sevices.

Reviewed on 23rd March 2021
Ioan Rosca's avatar
Ioan Rosca
Write a review