HSBC Reviews

Ratings based on 1031 reviews Last review 1 month ago
3.69 / 5Great overall rating

HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree?...

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HSBC reviews written by our Smart Money People can help you to find out more about this global banking giant. HSBC says that its purpose is to connect customers to opportunities, enable businesses to thrive and economies to prosper. Do you agree? Smart Money People is the UK's independent financial services review site. Read and write HSBC bank reviews, and together we can help to increase trust and transparency in financial services.

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Your HSBC Reviews (1031)

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12th February 2020

Frustratingly bad

When I opened my HSBC account "online," I had to visit the branch 4 separate times, spend over two hours on the phone to them, and register three times for online banking. I was told one thing in branch, and another different thing on the...

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When I opened my HSBC account "online," I had to visit the branch 4 separate times, spend over two hours on the phone to them, and register three times for online banking. I was told one thing in branch, and another different thing on the phone.

Due to their frustrating lack of cohesion I had to spend over an hour on the phone to customer services whilst stood in the branch - going back and forth between the counter and the call centre to try and resolve the issue with my application.

It took over two weeks.

Then to get into their app took even longer - I had to wait for letters in the post, get in touch with customer services again, enter long winded usernames, passwords, passkeys each time....

And then when I got a new phone I needed to wait for another letter in the post before being able to access my money. They have what they call a "secure key" system, where you need to generate a code through their app in order to make a transaction through their website. Which is fine until you misplace your phone...

Their website is bad enough, but their app is awful - most of the time the app just redirects you to the website.

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19th January 2020

A lot of room for improvement

Constant issues with the banking app, my actual transactions and keeping track of them, as well as the overall customer service and care shown. The service itself is poor letting me down on multiple occasions and definitely not delivering the minimum...

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Constant issues with the banking app, my actual transactions and keeping track of them, as well as the overall customer service and care shown. The service itself is poor letting me down on multiple occasions and definitely not delivering the minimum expected service.

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17th January 2020

Appallingly incompetent

Disgraceful service, lost certified documents that had been provided as part of a 10 year safeguarding review, then attempted to shut down my account and froze all my money while doing so. Told me it would take 5 days to even accept a complaint to get...

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Disgraceful service, lost certified documents that had been provided as part of a 10 year safeguarding review, then attempted to shut down my account and froze all my money while doing so. Told me it would take 5 days to even accept a complaint to get money back. Staff deeply unhelpful. Many days wasted on the phone and going into the branch and after reassurances the issue had been dealt with and it was their mistake, they restarted the whole thing 4 months later and attempted to shut down the account again. Avoid this bank and do yourself and your business a favour.

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9th January 2020

Expired Are you serious?

I applied for a loan . I did everything that was expected of me including extra PAY STUBS and bank statements. Now they just sent an email saying the loan application expired. I would have to reapply. How stupid is that. Never will have anything to...

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I applied for a loan . I did everything that was expected of me including extra PAY STUBS and bank statements. Now they just sent an email saying the loan application expired. I would have to reapply. How stupid is that. Never will have anything to do with hsbc ever again. Terrible Terrible service!!!!!!!!

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8th January 2020

Absoluteley Shocking Service

After 9 days of trying and our third business banking application, numerous calls back and forth to their call centre who were extremely rude and non concerning we decided to call Barclays Bank. Thankgod we did they were polite extremely helpful and...

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After 9 days of trying and our third business banking application, numerous calls back and forth to their call centre who were extremely rude and non concerning we decided to call Barclays Bank. Thankgod we did they were polite extremely helpful and understood our position getting us an appointment the next day. Hopefully should have our business account within a week Thanks Barclays Bank

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3rd January 2020

Complete mess from account opening to onboarding

Despite being an HSBC Customer for 30 years with a Mortgage with HSBC it still took 6 months to open a business bank account. Complete mess from start to finish. Local branch Canary Wharf failure to respond to account opening request made locally in...

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Despite being an HSBC Customer for 30 years with a Mortgage with HSBC it still took 6 months to open a business bank account. Complete mess from start to finish. Local branch Canary Wharf failure to respond to account opening request made locally in branch and over email. Fobbed us off to another branch as "too busy". Great local branch manager in Stratford but arms tied. Complete various paper forms in person for multiple directors, return twice to branch to bring further information not requested before first meeting. Then radio silence. Had to chase branch for follow up. Finally an update / delay tactics by asking us to submit more information to branch. Account opening documents, cards, security cards sent late. First letter from bank wants welcome letter but an apology letter for not sending out the account terms and conditions. Most awful disjointed and lackadaisical customer experience. Finally get into bank account and the web app is the same old clunky unresponsive product HSBC have been hosting for the last 10 years. Main reason we opened withHSBC was for foreign exchange which you have to pay additional monthly charge for we only discovered after opening even though we mentioned to business manager it was the primary reason were opening. Doubt he even knew they had started charging for it. We opened an account with a Neo Bank competitor Starling - seamless onboarding, responsive customer centred team. App is modern and easy to use and offers continual new advances. For Foreign exchange we use Transferwise. When time is money for your business avoid HSBC as unnecessary time sink. Why trudge when you can sprint.

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26th December 2019

40% interest (just shy of) coming in 2020

Had my account since 2005 and always operated it within rules of useful for cash flow £5000 overdraft. This month they reduced my overdraft to £1000 & let me know from April they’re charging nearly 40% for it. Many better deals about and nothing spe...

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Had my account since 2005 and always operated it within rules of useful for cash flow £5000 overdraft. This month they reduced my overdraft to £1000 & let me know from April they’re charging nearly 40% for it. Many better deals about and nothing special about this account any more so I’m binning them off

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17th December 2019

Do we look a day old?

We are a business customer and I so wish we...

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We are a business customer and I so wish we weren't!
1) Their online banking service is archaic and has the functionality of a fridge.
2) Telephone banking is OK but lengthy - hence the 1 star!
3) But MOST annoying is the level of detailed PERSONAL info they need from you for 'SAFEGUARDING' your account ie. protecting it from fraud.
Do we look a day old?
We've been customers for 6 years - so if what they say is true, for the past 6 years we have been exposed to all sorts of potential fraud scams and goodness knows what!
The level of personal info they NEED could not possibly all be required to safeguard our account from fraud, but WOW what a great collection of insights they now have about us - we could have refused but they CLOSE YOUR ACCOUNT DOWN if you DO!
If I had the time I would have changed banks, but with regret we have passed on everything and are now deeply suspicious of their motives and ethics.

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17th December 2019

Terrible experience, long wait times, call centre staff are unhelpful and uncaring.

I didn't even manage to complete my application for a business account but from the experience I'd had, indicated I had a lucky escape. Took days for steps of the process to progress. Told they needed more information after sitting on application for...

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I didn't even manage to complete my application for a business account but from the experience I'd had, indicated I had a lucky escape. Took days for steps of the process to progress. Told they needed more information after sitting on application for a week. When I asked what that was, they didn't know. I asked for them to call me back when they found out, but they didn't. Chased for more info to be put on hold for 45 mins, hung up and rang back to find their systems had gone down and I'd been left on hold, each time no one seemed to care or even apologise for the delays and poor communication. I was hung up on twice by their call centre staff (first time because my daughter was crying and I needed a moment to calm her, second time right at the end of this charade because I closed the application due to the poor experience and was in the middle of asking to be put through to the right department to make a complaint... I didn't get the chance!). Avoid HSBC Business Banking at ALL costs. I've spoken to several other people since who had similar experiences.

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29th November 2019

Awful Experience

For days, I've been trying to apply for a business account online-no success. I used the chat button-no reply. I rang them up this morning, my call got answered immediately but I got transferred and waited for 50 minutes so I decided to hang up. What...

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For days, I've been trying to apply for a business account online-no success. I used the chat button-no reply. I rang them up this morning, my call got answered immediately but I got transferred and waited for 50 minutes so I decided to hang up. What a waste of my time and I can't imagine dealing with my day to day business banking with this kind of service.

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