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iwoca reviews

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Rated Poor 2.25/5

iwoca reviews

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Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Poor based on 12 product reviews

Average score of 2.25/5
5 star
67%
4 star
0%
3 star
0%
2 star
8%
1 star
25%
Reviews for iwoca have trended positively over the past 90 days

Latest positive rating

5/5

Easy application process

The application process and fund pay-out was quick and simple

Latest negative rating

1/5

I was approved for a credit limit of £15,000 and was...

I was approved for a credit limit of £15,000 and was asked to complete face verification and submit a few documents, which I did. Shortly... I was approved for a credit limit of £15,000 and was asked to complete face verification and submit a few documents, which I did. Shortly after, I received a call from a representative confirming that everything was ready to go and that I only needed to enter my bank details when making a payment through the service. I was also explicitly told that I had until the end of the month (28th March) to use the facility before the limit would be removed. After this, I spent a week coordinating with my supplier and customers to finalize the order. Once everything was in place, I proceeded to make the payment well before the deadline given. However, the payment showed as pending. After waiting a day with no progress, I contacted Iwoca multiple times to understand the delay. Eventually, I received a call from the representative handling my account, informing me that my account had been pulled. This decision was made after I had attempted to make the payment, with no prior warning. As a result, I wasted an entire week of my time, as well as my supplier's and my customer's. I then had to inform my customer—after days of back-and-forth discussions—that we could no longer fulfill their order, understandably leaving them very unhappy. When I questioned Iwoca about this, they failed to provide a clear explanation, simply stating that they needed to "protect their assets" and that I should see things from their perspective. This is despite the fact that they had already conducted all necessary checks on both my company and myself as its director, including face verification. I was told to email their complaints department, yet I have still not received a response. I would strongly advise against using Iwoca, as they have been unreliable, wasted a significant amount of time, and failed to provide any reasonable explanation for their actions. Instead of addressing concerns properly, they have simply brushed me off. Read more Read less

{"display":"Jay Dean","full_name":"Jay Dean","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1136320.png"}}'s avatar
Business Loan
Jay Dean 15th March 2025

About iwoca

iwoca reviews can help you to find out more about this company that allows small businesses to access short-term funding previously only available to their larger peers. Smart Money People is the place for iwoca reviews. Read and write reviews and together we can help to increase trust and transparency in financial services.

iwoca at a glance

Reviews for iwoca

Showing 11 of 12 company reviews Last reviewed within 21 days

I was approved for a credit limit of £15,000 and was...

Business Loan 15th March 2025

I was approved for a credit limit of £15,000 and was asked to complete face verification and submit a few documents, which I did. Shortly... I was approved for a credit limit of £15,000 and was asked to complete face verification and submit a few documents, which I did. Shortly after, I received a call from a representative confirming that everything was ready to go and that I only needed to enter my bank details when making a payment through the service. I was also explicitly told that I had until the end of the month (28th March) to use the facility before the limit would be removed. After this, I spent a week coordinating with my supplier and customers to finalize the order. Once everything was in place, I proceeded to make the payment well before the deadline given. However, the payment showed as pending. After waiting a day with no progress, I contacted Iwoca multiple times to understand the delay. Eventually, I received a call from the representative handling my account, informing me that my account had been pulled. This decision was made after I had attempted to make the payment, with no prior warning. As a result, I wasted an entire week of my time, as well as my supplier's and my customer's. I then had to inform my customer—after days of back-and-forth discussions—that we could no longer fulfill their order, understandably leaving them very unhappy. When I questioned Iwoca about this, they failed to provide a clear explanation, simply stating that they needed to "protect their assets" and that I should see things from their perspective. This is despite the fact that they had already conducted all necessary checks on both my company and myself as its director, including face verification. I was told to email their complaints department, yet I have still not received a response. I would strongly advise against using Iwoca, as they have been unreliable, wasted a significant amount of time, and failed to provide any reasonable explanation for their actions. Instead of addressing concerns properly, they have simply brushed me off. Read more Read less

Rated Terrible 1/5
Read more product reviews

Again like the previous review, quick to give you mo...

Business Loan 14th February 2025

Again like the previous review, quick to give you money but when I came under financial strain there was no negotiation. Threatened to send a... Again like the previous review, quick to give you money but when I came under financial strain there was no negotiation. Threatened to send a collections letter and basically said it wasn’t their problem. All I had asked for was an extension on the repayment and a lesser amount due to cash flow problems. I mentioned that on my account they did say that I should contact them if they were having difficulty with repayments and they had a number of options. This is not true, they have none other than a collection letter. I had been contacting them relentlessly for 3 wks prior to the payment for options and they didn’t come back to me until 2 days before the payment to say that I had no alternative other than to pay it. Read more Read less

{"display":"M M","full_name":"M M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1106225.png"}}'s avatar
M M
Rated Terrible 1/5
Read more product reviews
  • 1/5

    Mixed Experiences with Iwocas Financial Solutions

    As a business owner, I turned to iwoca.co.uk, attracted by their motto, “We’re building finance that works for your business.” Initially, my experience was positive,... As a business owner, I turned to iwoca.co.uk, attracted by their motto, “We’re building finance that works for your business.” Initially, my experience was positive, especially when managing regular payments. However, challenges arose when I faced financial difficulties. During this period, I found iwoca’s support less than satisfactory. Despite their assurances that a County Court Judgment (CCJ) would resolve my issues, they proceeded with a Charging Order three months later. This action contradicted their earlier communications and added to the stress of my financial situation. Moreover, I encountered significant communication hurdles. Approximately half of my emails went unanswered, and when responses were provided, they often reiterated the need to “secure Iwoca’s position,” without offering tangible solutions or support for my circumstances. Their claim of being FCA regulated is true, yet I felt this did not translate into fair or supportive treatment during my time of need. This experience has left me questioning the balance they strike between business interests and customer support. While iwoca may offer effective financial solutions under normal circumstances, my experience suggests that they may fall short in offering the necessary support and guidance when customers face financial hardships. Read more Read less

    {"display":"Sebastian Moc","full_name":"Sebastian Moc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Loan
    Sebastian Moc 20th November 2023
  • 5/5

    Easy application process

    The application process and fund pay-out was quick and simple

  • 5/5

    Excellent communication

    I needed information and got all the info I needed and much more about CGILS

    {"display":"Hacina ","full_name":"Hacina ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Loan
    Hacina 10th February 2021
  • 5/5

    The simplest borrowing option for small businesses

    iwoca offer a fantastic service to small businesses. The application process is seamless and the fact you can easily chat with the team on webchat... iwoca offer a fantastic service to small businesses. The application process is seamless and the fact you can easily chat with the team on webchat or phone calls is such a breath of fresh air compared to high street banks call centres. Highly recommend. Read more Read less

    {"display":"Mat","full_name":"Mat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Loan
    Mat 4th February 2021
  • 5/5

    Loved it

    From first submitting my request online, to receiving the fast decision, and support, iwoca has been there for us. Great service! Thank you :)

    {"display":"Jason Speed","full_name":"Jason Speed","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Loan
    Jason Speed 2nd February 2019
  • 5/5

    great

    always seamless and has changed borrowing for small business.

    {"display":"Investor","full_name":"Investor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Loan
    Investor 30th January 2019
  • 5/5

    Reliable

    Make it easy to get funding for my business quickly, with smart questions not pointlesss form filling

    {"display":"Andy","full_name":"Andy","avatar":{"url":"\/assets\/uploads\/avatars\/users\/111633.png"}}'s avatar
    Business Loan
    Andy 13th January 2019
  • 5/5

    Well deserved

    Great company! Great Product! Growing with the times, iwoca have a clear and simple vision to help small business and they do it without making... Great company! Great Product! Growing with the times, iwoca have a clear and simple vision to help small business and they do it without making you jump through hoops. A clear and concise product, with an amazing simple to use technology platform! Read more Read less

    {"display":"Charlie ","full_name":"Charlie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Loan
    Charlie 2nd January 2019
  • 5/5

    Awesome, innovative service

    iwoca is connected with so many relevant services for SMEs that they make it easy to apply for a loan quickly

    {"display":"EG","full_name":"EG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Loan
    EG 2nd January 2019

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