Like many businesses, we faced cash flow problems, and Iwoca seemed like the ideal solution. I became the guarantor of the loan, but due to... Like many businesses, we faced cash flow problems, and Iwoca seemed like the ideal solution. I became the guarantor of the loan, but due to circumstances beyond my control, I had to step down as company director. I contacted Iwoca straight away to explain the situation and made it clear the company was unlikely to keep up repayments. I told them I understood my obligations as guarantor and wanted to discuss a repayment plan. Their advice was to wait until the account went into default — only then, they said, would the collections team be able to talk about next steps. I followed that guidance exactly. But once the account defaulted, everything changed. I was met with threats — of a CCJ, of losing my home — and told there was no point discussing a payment plan. Their only interest was “securing the debt.” Over the next nine months, their approach — built on accusations, lies, and threats — took a serious toll on my mental health. I felt constantly under pressure, unsupported, and trapped. At the same time, they added £7,000 in interest to the debt. I know my situation is unusual — but it doesn’t change the fact that Iwoca lied to me and then threatened me. I’ve since listened back to every recorded call with their team, and it’s clear I acted in good faith from day one. All I asked for was a chance to talk about a payment plan — I was even in the process of remortgaging my house to repay the loan. All they did was threaten me. I now own the domain www.iwoca.laon, where I plan to publish the recordings and tell the full story. If you’ve had a similar experience, it will also become a space where others can speak up and share what they’ve been through. I may not win a fight against a company like this — but if sharing my experience helps stop it happening to someone else, it’s worth it. Read more Read less