Write a review

Go to business site

JLM Mortgage Services: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.83 (27 reviews)

View other JLM Mortgage Services products

4.83

Based on 27 reviews, last reviewed 6th Mar 2026

1700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

4 star

3 star

2 star

Latest highest rating:

5

Fantastic experience.- recommend Fantastic experience. Straight forward process with brilliant communication and quick responses to any questions raised. Always sound advice and stres... Read more Reviewed on: 6th March 2026

Latest lowest rating:

1

No knowledge to deal with pre-cast concrete I have been dealing with a man called Andrew Steinbach from 17/12/24 to 30/01/25 during which he proved to have no plan, no strategy and no knowledge ... Read more Reviewed on: 10th February 2025

Read all reviews Write a review

About this product

JLM Mortgage Services, mortgage broker reviews can help you to find the best mortgage broker for your needs. Smart Money People's platform offers you the chance to give insight into what you thought of certain financial services. So, if you have used JLM Mortgage Services before, why not leave a review and let others know what you thought?

Review JLM Mortgage Services: Mortgage Broker now

Help others make smarter decisions by sharing your own experience.

Write a review

JLM Mortgage Services Mortgage Broker reviews (27)

Fantastic service, incredibly knowledgeable staff an...

Fantastic service, incredibly knowledgeable staff and really reassuring Reviewed on: 11th February 2026

Completely professional .

Completely professional . Great customer care Reviewed on: 10th February 2026

Here’s a polished, warm, and credible review you can...

Here’s a polished, warm, and credible review you can use as‑is or tweak to your liking: --- I’ve been using this local mortgage company for several years now, and they’ve consistently delivered exceptional service. Seb, the director, is knowledgeable, approachable, and genuinely committed to doing what’s best for his clients. Over the years they’ve not only handled my mortgages with care and clarity, but I’ve also trusted them to portal my pension — something I wouldn’t do unless I had complete confidence in their integrity and expertise. Their advice is always clear, honest, and tailored, and I never feel rushed or pressured. It’s rare to find a team that combines professionalism with a personal touch, but they manage it effortlessly. I’ve recommended them to friends and family many times, and every one of them has had the same positive experience. A truly reliable company that makes complex decisions feel simple. Highly recommended. --- If you want it shorter, more formal, or more conversational, I can reshape it. Reviewed on: 10th February 2026

Honest and straight forward.

Honest and straight forward. Great advice and understanding Reviewed on: 6th February 2026

JLM have been amazing

JLM have been amazing, they have handled all our mortgages and all our renewals. They have been prompt, courteous and very informative throughout. I have recommended them on to lots of happy friends and family, keep up the good work. Reviewed on: 6th February 2026

Excellent service and value

Having used JLM for x2 new mortgages and then x2 renewals, I will only use them now, due to the mix of efficiency, value and personal service. The fast and courteous service from members of the team at different levels (from director down) show that it's cultural rather than luck. Reviewed on: 6th February 2026

We have used JLM for many years for our mortgage and...

We have used JLM for many years for our mortgage and they are so easy to deal with and get a great deal done Reviewed on: 6th February 2026

Sebastian Murphy and his team have advised my family...

Sebastian Murphy and his team have advised my family on mortgage options for over a decade. That has seen us navigate difficult financial circumstances and a volatile and/or restricted mortgage market at times. Sebastian has always provided options and has given invaluable guidance. He is knowledgeable and always willing to respond to a query - knowing how important the answers are at our end. Reviewed on: 6th February 2026

UK BTL re-mortgage options for an Australian Resident

Helped me investigate buy-to-let re-mortgages for my UK properties as an non-resident UK citizen living and working in Australia. Easily explained the complexities of UK lenders, lending to Oz based UK nationals, Reviewed on: 13th January 2026

No knowledge to deal with pre-cast concrete

I have been dealing with a man called Andrew Steinbach from 17/12/24 to 30/01/25 during which he proved to have no plan, no strategy and no knowledge to deal with my mortgage case. Having my Nationwide mortgage refused by a surveyor as the house was built from "pre-cast concrete", I called other high street banks, which confirmed they also categorically refuse loans for this type of construction. I took advice from two mortgage advisors, and then I was directed to the third one, Andrew, by the seller. Andrew was posing as a confident specialist representing a company. However, I had a very bad opinion about him from the very beginning, as Steinbach was not listening, not taking my preferences under consideration (trying to force me to take long-term mortgage as if he was deaf I've a high deposit and a high paying job), which led me to the conclusion he is prejudiced against successful migrant women. Despite my reluctance towards small lenders, he insisted to make unfavorable application with Accord Mortgages, the company another advisor from Mojo confirmed as not issuing loans for "pre-cast concrete". Nevertheless, Andrew made it, but it took him from 18/12/24 to 6/01/25!!!: constantly made excuses why he is not available ("off", "Christmas", "family arrived"). We were supposed to have a call, he kept postponing it from 21st till 30th Dec '24. Wtf was this man doing if making a mortgage application takes 30min!? They applied with Accord only on the 9th Jan 2025. And guess what? 16/01 Accord REJECTED it. Steinbach's next ingenious imbecilic idea was to apply with Santander to which I reminded him I've already told him that I've had called Santander before I met Andrew and they're not lending for "pre-cast concrete". I also showed him news that Santander will depart from the UK market; after that he kept silent, then proposed I call Lloyds to remove some pennies unpaid charges from my credit record because "it'll boost your credit score immediately" (the score he screwed himself). And guess what? They didn't! Lloyds also confirmed that an overdraft made after an account was closed cannot be removed. Thus, you see, 100% of what this man told me was wrong. He possesses not enough education, no knowledge, plan or strategy to advise people on mortgages. His moves are chaotic, uniformed, uncoordinated, he can't even stick to the hour he proposed to call. Steinbach wasted two months of our lives: house is back on the market, sellers lost their dreamed countryside purchase, and I ended up with a destroyed credit score - all due to incompetence of Andrew Steinbach. Reviewed on: 10th February 2025

Review JLM Mortgage Services: Mortgage Broker now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Mortgage Broker
from John Charcol 4.78 from 4 reviews
Mortgage broker
from L&C Mortgages 4.89 from 2750 reviews
Mortgage Broker
from Logic Financial Services 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

JLM Mortgage Services: Mortgage Broker reviews

1700% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review JLM Mortgage Services: Mortgage Broker now

JLM Mortgage Services Mortgage Broker reviews (27)

Fantastic service, incredibly knowledgeable staff an...

Completely professional .

Here’s a polished, warm, and credible review you can...

Honest and straight forward.

JLM have been amazing

Excellent service and value

We have used JLM for many years for our mortgage and...

Sebastian Murphy and his team have advised my family...

UK BTL re-mortgage options for an Australian Resident

No knowledge to deal with pre-cast concrete

Review JLM Mortgage Services: Mortgage Broker now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024