I phoned Kaput over 36 hours ago to try to get my washing machine fixed. It has taken me till now to find out they... I phoned Kaput over 36 hours ago to try to get my washing machine fixed. It has taken me till now to find out they will not do this. I phoned approximately every two hours. I was given a phone number that is unconnected with Kaput by John in Customer Services. I left my contact details approximately 8 times. In that time I received just one call back. The reason they have given for refusing my claim is because I occssionally rent rooms out through Air bnb or Booking.com and so my property is deemed a commercial property : "Any claim where you use the Equipment for a non-domestic purpose or in a commercial environment..." (page 5 (f)) So, washing sheets is not considered 'domestic' and my home is considered a 'commercial environment'. All very convenient for Kaput, who said I could not cancel my cover as I was tied in to it legally. I know when I was renting my whole house out in the past I used Kaput and received excellent support. My house rental was not considered 'commercial' but my room rental is??? This company has gone down hill. It is corrupt and very unprofessionally managed. Indeed, whichever option you press when you phone, the same person answers. So, if you rent rooms out or rent a property then you cannot claim on Kaput insurance. If you do and they accept it please let me know so I can sue them! In exasperation (07427722199) Read more Read less

After being with this company for over a year I attempted to make a claim for a washing machine they refused to send out an... After being with this company for over a year I attempted to make a claim for a washing machine they refused to send out an engineer claiming that the washing machine was faulty without even looking at it and then after raising complaints for two weeks they offered £15 as a cash settlement I complained again and they said they would agree £40 as the original £15 had a £25 admin fee. I told them to keep the £40 and have cancelled with immediate effect, I even sent their CEO Twitter directly to him and he couldn't even be bothered to respond so that just says a lot for the company if the CEO doesn't even bother to answer his customers THIS COMPANY IS CRAP, DO NOT USE Read more Read less

I'm a new customer to Kaput and so far I've been really impressed by the easy to use website and excellent customer service. It was... I'm a new customer to Kaput and so far I've been really impressed by the easy to use website and excellent customer service. It was a trouble free process to sign up. Thank you! Read more Read less

I Called Kaput as I had a fault with my Beko washing machine. I had a very helpful lady on the phone who arranged for... I Called Kaput as I had a fault with my Beko washing machine. I had a very helpful lady on the phone who arranged for an engineer to come out the next day. Engineer arrived and fixed my machine. Couldn't ask for anything more. Great Service. I would highly recommend. Read more Read less

Kaput maybe cheap but wait till you claim , they will mess you about and then blame it on the engineer company , ive been... Kaput maybe cheap but wait till you claim , they will mess you about and then blame it on the engineer company , ive been with them 1.5 years on a multi policy , 1st time claim was a shambles , then 8 months later tried to claim again and they take there time acknowledging the claim , sorry but if i could give zero star i would , i have also cancelled my policy with these clowns Read more Read less

Worst experience I have ever encountered with any company, so far had to contact them 10+ times TV could not get repaired so wrote off... Worst experience I have ever encountered with any company, so far had to contact them 10+ times TV could not get repaired so wrote off and told I would receive a cheque for the full purchase value which I am still waiting for 4 weeks later I'd advise anybody to AVOID THIS COMPANY LIKE THE PLAGUE! Read more Read less