Very helpful customer service and easy to follow website/joining up

Not had to claim anything yet, but the experience thus far has been very customer-friendly.

They seem good value but I have not yet needed them so I don't know what the customer service is like our how will they... They seem good value but I have not yet needed them so I don't know what the customer service is like our how will they deal with claims, but I'm optimistic, to a point. I love the flexibility and the price, plus the ability to insure all my clothing and accessories. I like that they are a bike insurance company rather than an insurance company adding bikes as an afterthought. Read more Read less

Love laka, appreciate the transparency, the flexibility and the values. First insurance company that actually feels like they are on your side.

Clear and efficient service, highly recommended.

They have helped me out twice. Once with a stolen bike battery and once with a stolen bike. The process was extremely straightforward the turnaround was quick.

Things are generally ok here, I mean thankfully I have not had to claim which is when an insurance company really comes to the test.... Things are generally ok here, I mean thankfully I have not had to claim which is when an insurance company really comes to the test. However, I do have three important points I’d like to raise, in hope that Laka can improve: 1. I’ve currently got five (5) fairly expensive bicycles insured with them and never have I heard them mention anything about a loyalty rate. 2. We get the statement just a day before the payment is due, on one occasion I didn’t even get a statement and payment bounced. 3. Communion when reaching out isn’t exactly timely, in fact, it took someone a week to get back when I was setting up my account and came across some questions which were mainly because I was unfamiliar with using such platform previously. People on the Laka side shouldn’t take other people’s experiences according to their own and that’s a big one when responding to customer’s queries. Read more Read less

Laka is well designed and approachable. I have filed one claim and it was dealt with efficiently. I am pleased with the product, whilst it... Laka is well designed and approachable. I have filed one claim and it was dealt with efficiently. I am pleased with the product, whilst it is not super cheap it is good and does what it says it will! Read more Read less

Incredibly easy to make a claim after my bike was stolen. As soon as all my evidence was uploaded they proceded with my claim to... Incredibly easy to make a claim after my bike was stolen. As soon as all my evidence was uploaded they proceded with my claim to get me back on the road Read more Read less