Laka Reviews

Ratings based on 110 reviews Last review 2 months ago
4.99 / 5Amazing overall rating

Laka (formerly Insure a Thing) is an innovative insurance company launched in 2017 which aims to shake up the cycle insurance world. “You pay at the end of each month for the claims by you and your fellow cyclists, plus a fixed amount for us to settle ...

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Laka (formerly Insure a Thing) is an innovative insurance company launched in 2017 which aims to shake up the cycle insurance world. “You pay at the end of each month for the claims by you and your fellow cyclists, plus a fixed amount for us to settle each claim”. “Simple wording, and no exclusions in our coverage.” are other benefits which this company will offer. Read or write Laka reviews on Smart Money People and let other people know what you thought about this innovative insurance company.

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5th April 2019

If Carlsberg did cycle insurance....

Amazing service. I crashed my bike on the Sunday, started the claim the following day. Jon from Laka contacted me before I had even completed the claim entry to see if he could help. Brake shifters were ordered for me that night and arrived 24 hours...

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Amazing service. I crashed my bike on the Sunday, started the claim the following day. Jon from Laka contacted me before I had even completed the claim entry to see if he could help. Brake shifters were ordered for me that night and arrived 24 hours later. I took the bike in to be fixed at my local bike shop. Jon also passed on his number and email so that the could pay the bill when I collected my bike.

Also I got £25 credit on my account through referral.

My only question is when are going to do car and home insurance - I’d sign up for that.

These guys are highly recommended, give them a go you won’t regret it!

Simon Barclay's avatarSimon BarclayLevel 1
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18th September 2018

Above and beyond!

Absolutely brilliant! Had to claim and was all worried about excesses, unexpected 'surprises' and so on but I didn't have to! A very very straightforward process, genuinely friendly and helpful staff and the replacement is on its way to my address...

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Absolutely brilliant! Had to claim and was all worried about excesses, unexpected 'surprises' and so on but I didn't have to! A very very straightforward process, genuinely friendly and helpful staff and the replacement is on its way to my address now! Besides, I haven't even paid for my insurance yet as no one claimed last month as you only pay when someone does claims! Also, its good to know that when I do have to pay, I am helping to get fellow cyclist back on the road!

vitalic's avatarvitalicLevel 1
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13th September 2018

Happy Customer

Keep up the great work guys! I have both my bikes insured with Laka now and find the premiums very reasonable. I look forward to adding gear and other products to my sum insured total as their proposition evolves and my enthusiasm for cycling continues!

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Keep up the great work guys! I have both my bikes insured with Laka now and find the premiums very reasonable. I look forward to adding gear and other products to my sum insured total as their proposition evolves and my enthusiasm for cycling continues!

DE's avatarDELevel 1
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7th September 2018

Bicycle insurance as it should be!

Laka clearly focus on their customers which is a great and often hard to find from an...

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Laka clearly focus on their customers which is a great and often hard to find from an insurer.

They product they offer is simple, easy to understand, and most notably, enables cyclists to support eahother, building a sense of community that is lost with modern insurance!

Doug Hart's avatarDoug HartLevel 1
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6th September 2018

Great Idea, Great Execution

Laka, in my view, is the sort of organisation that we would like to see more of in other walks of life. Their disruptive, customer-centric, business model is a welcome change from the usual painful insurance experience that we are all used to. ...

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Laka, in my view, is the sort of organisation that we would like to see more of in other walks of life. Their disruptive, customer-centric, business model is a welcome change from the usual painful insurance experience that we are all used to. Congratulations to the team for daring to be different!

DevonGirl's avatarDevonGirlLevel 1
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5th September 2018

Unbelievably good service, especially when I had a claim - They paid the same day!

I have only been a Laka customer for about 4 months and even though July is their ‘peak’ month for claims, I have still only paid about £16 to date...

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I have only been a Laka customer for about 4 months and even though July is their ‘peak’ month for claims, I have still only paid about £16 to date.
On top of this, while cycling in Italy last week I had an incident with my Garmin cycling computer. The clamp holding it to my bike broke mid-ride at about 40 km/h and the Garmin flew off my handlebars and smashed on the road. I immediately emailed Laka and although I initially had a little trouble with the website, they jumped into action to help process my claim and it was easy to upload a video statement of what happened and a picture of my broken Garmin. They could not have been more helpful.
What really blows me away is that the next day I went to a local store in Italy to buy a replacement Garmin and Laka immediately repaid me and had the money back in my bank account by the time I went to bed that evening. I have never known an insurance company to be this helpful or pay out this quickly.
A huge thanks and Laka have a customer for life! I would highly recommend Laka!

Phillip's avatarPhillipLevel 1
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